I placed an order on May **th around **:**am for same day delivery. The delivery was n...
GetHuman-tgracean's customer service issue with ProFlowers from May 2018
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The issue in GetHuman-tgracean's own words
I placed an order on May **th around **:**am for same day delivery. The delivery was never made and it was for a dear friend morning a loss. I advised her a package was being sent to her so she checked several times and received nothing. I called this morning and spoke with a rep who tried to tell me that you have ** hours to make the delivery and I said no I paid extra for same day delivery, if it wanted it delivered today I would have asked for that. No offer to do anything for me at all. I had to ask him to refund me the same day delivery charge which was a lousy $*.**. No offer to upgrade at no cost or discount anything but assured me the delivery would be done today. It is now after *:**pm on Sunday night and still no delivery made so I look like an idiot to my friend who shouldn’t even have to keep checking to see if anything arrived because it should have just been done! The rep I get tonight tells me it wasn’t done because the florist didn’t have the right vase. No contact was made to me at all and I’m really not sure how this is my problem. When a customer pays for an order it’s your job to figure out the rest. I shouldn’t have to waste my time figuring this out or tracking it down. Again no offer to upgrade or discount or do anything so I got so mad I said forget it just cancel the order, but this is ridiculous!! I will NEVER recommend this service. I don’t know what happened to you guys because I used you guys and would recommend you but not anymore!
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