To whom it may concern:*I am a very dissatisfied customer. I have been given the runaround for about * weeks now and it is very disturbing.* I ordered the same flowers for my mother andmother in law for Mother’s Day.* Mymother in law received her flowers, but my mother never did.* I ordered these flowers on Tuesday, **********,to be delivered on Saturday, **********.*My mother in law, Ella Taylor received hers, but my mother, Ida Davisdid not.* I called Saturday night butreceived no answer.* I called again on **********,Sunday morning at **:** am and was on hold for ** minutes.* When I finally spoke with someone I stillreceived the runaround.* Arepresentative (Ken) told me that he could give me half of my money and send meflowers the following Tuesday, ********.*I told him that was notacceptable, because these were special flowers for my mother and she did notget them. I asked to speak with a supervisor and was placed on hold for another** minutes.* Finally the supervisor (Frances)stated she could not send me flowers until Tuesday, **********.* I explained that the other representative (Ken)told me the **th, but her date was even further.* She stated she could refund me the shippingcost and taxes of $**.** and that was not what I paid.* I ordered the Joyful Bouquet for $**.** x * *$**.** * Shipping $**.** * Tax $**.** * $***.**.* I asked her to refund me the entire amount($**.**), which I was told was processed on Sunday, ********** and would take *days to process into my account.* Icalled again and explained that I did not receive my refund, although the nextrepresentative assured me that it was processed and went to my bank. *I called my bank, Bank of America, and wasinformed that the money was not deposited.*I also have another transaction on ********** from Proflowers thatanother $**.** that came from my account.* How this happened, I don’t know, but now Ihave been charged again.* I did disputeit with my bank, so I am now waiting for the results, but I still have notreceived my initial refund of $**.**.*Below is the information I copied from my bank.** I am just asking for someone to do theproper research and return my money from both times.* I am tired of reaching out to Proflowers andgetting the runaround.* This is veryupsetting.* I am not using this company everagain and will report to your company and sue if I have to.* I will reach out to my council ifnecessary.* I don’t want to go this far,I just want what belongs to me.*(Show additional information for activity type debit cards-**.** ProFlowers ***** PURCHASE ***-***-**** CA activity type debit cardsstatus type icon clearedCleared.* Select tomark activity type debit cards -**.** ProFlowers ***** PURCHASE ***-***-**** CAas Reconciled -**.**)*Respectfully* Yours,*YolandaD. Edmund, MBA
GetHuman-yedmund did not yet indicate what ProFlowers.com should do to make this right.