Not getting items I ordered that were displayed on web page

GetHuman982063's customer service issue with Priorservice.com from August 2018

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The issue in GetHuman982063's own words
Order ribbons as displayed on webpage. ... I have ordered several different items from you at various times. For the most part I have been extremely satisfied. I ordered my authorized ribbons and a ** ribbon holder. The bar you sent me spaces the ribbons with a distance between the rows. Your picture shows the ribbons all touching one another, as it should be. I would like the ribbon rack that displays my ribbons all touching one another. Also, I have ordered the Presidential Unit Citation and Meritorious Unit Citation that go on the ribbon rack with the others ribbons (worn on the left side). Twice you have sent me those * citations that go on the right side. They are too large to go on the rack worn on the left side. I have been a loyal customer how can we fix that? **My name is Darrell L. Shaw and I live at **** Lake Drive in Circle Pines, MN *****.
Send me what is displayed on webpage
I have been a loyal customer with several different orders for over a year.
I have taken no additional steps.
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Priorservice.com

Military ribbons and ribbon holder
Customer service issue
Reported by GetHuman982063
Aug 12th, 2018 - 7 mons ago
I have an issue with Priorservice.com too
Fixed
Seen by 9 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman982063 started working on this issue
Aug 12th, 2018 1:29pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 12th, 2018 2:32pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 12th, 2018 2:33pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 12th, 2018 2:36pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 12th, 2018 2:42pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 13th, 2018 2:29pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 13th, 2018 2:31pm
GetHuman982063 indicated the issue is not fixed yet.
Aug 15th, 2018 4:07pm