How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Princess Cruise Line phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Here is how our research team describes the way the Princess Cruise Line phone system greets you: If you know the extension of the party you are trying to reach, press 1. For all other calls, please stay on the line.
Below are some clips we've found from Princess Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures.
Come aboard. We're expecting you.
Avoid hold times to get answers to many of your questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com.
Please be advised that your call may be monitored and recorded for quality and training purposes.
If you know the extension of the person you are trying to reach, press one.
All other calls, please stay on the line.
Please press nine to hear important information regarding travel document requirements."
Excerpt from a call with Princess Cruise Line
Friday, January 5, 2024 2:43 AM
The first phone menu
"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures.
Come aboard. We're expecting you.
Avoid hold times to get answers to many of your questions.
Questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com.
Please be advised that your call may be monitored and recorded for quality and training purposes.
Press one.
Please press nine to hear important information regarding travel document requirement."
Excerpt from a call with Princess Cruise Line
Tuesday, March 19, 2024 9:10 PM
What are the hours and when should I call?
Princess Cruise Line operates the call center for this 800-774-6237 phone number Mon-Sat 8am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Princess Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Princess Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Princess Cruise Line is Wednesday.The most busy day to call is Thursday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Princess Cruise Line is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Princess Cruise Line staffs the call center well on Wednesday.
Why call this Princess Cruise Line number?
Below is a sample of recent calls to Princess Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with easy air reservation: "I'm having an issue with my easy air reservation, and the easy air people said that it has to be resolved by Princess, not them."
- From a call lasting 22m 40s , Mar 21, 2024 8:13 PM
Issue with flight booking: "I booked the flight based on the Princess guarantee to change up to forty-five days before."
- From a call lasting 33m 12s , Mar 20, 2024 7:17 PM
Inquiring about cruise availability: "I'm looking for a a cruise out of Fort Lauderdale in the month of April this year."
- From a call lasting 3m 56s , Mar 19, 2024 9:10 PM
Request for medical records: "I have been requesting medical records since February and have not received any response from Princess."
- From a call lasting 27m 48s , Mar 11, 2024 3:06 PM
Booking new cruise reservation: "I had to cancel my March reservation due to my husband's hospitalization, but I would like to book the same cruise in December for three people, looking for a balcony room with details on sleeping arrangements."
- From a call lasting 22m 17s , Feb 24, 2024 11:48 PM
Help with dining reservation: "I'm trying to get a dining reservation, and I've gone through all sorts of hoops, and I can't seem to make it work."
- From a call lasting 6m 32s , Feb 19, 2024 10:22 PM
Questions about Elite status: "Do they consider my status to change from time I board or only after I reach that point?"
- From a call lasting 3m 58s , Feb 19, 2024 5:27 PM
Inquiring about flight options: "Hi. I just want to know about the flights you guys have available."
- From a call lasting 60m 27s , Feb 11, 2024 5:32 PM
Seeking help with boarding pass: "I'm not quite sure where to find that to print it out Can you tell me where that is?"
- From a call lasting 5m 47s , Feb 5, 2024 7:09 PM
Assistance with online form: "I can't actually complete that section."
- From a call lasting 15m 3s , Jan 5, 2024 2:43 AM
More Ways to Contact Princess Cruise Line Customer Service
There are of course other ways to contact Princess Cruise Line customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Princess Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Princess Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Princess Cruise Line agent. This phone number is Princess Cruise Line's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-6237 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Princess Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Princess Cruise Line has 2 phone numbers. It's not always clear what is the best way to talk to Princess Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Princess Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Princess Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.