Priceline Customer Service Issues

I recently booked a round trip flight with Frontier for both my wife and myself. In addition to the flights, I paid for round trip reserved seating. My credit card was charged, and the paperwork from Priceline confirms that the seating assignment fees were paid and seats were assigned. Unfortunately, Frontier does not reflect this seating assignment and directed me back to Priceline for assistance. Despite multiple attempts, I have only been able to interact with an automated system or receive text responses from Priceline, which then refers me back to Frontier Airlines. I have spent over 20 hours trying to resolve this issue to no avail. I am requesting a refund for the reserved seating fees so that I can arrange seating directly with the airline.

My daughter made flight and hotel bookings for May [redacted], but encountered issues with JetBlue not providing the expected carry-on upgrade. Despite trying to upgrade and encountering difficulties with JetBlue's customer service, she found better flights on Priceline later in the day and rebooked. Unfortunately, this resulted in a double-booking of the hotel reservation. Despite contacting customer service, they were unable to resolve the situation. This all happened today (2/19/[redacted]), causing her anxiety as a first-time traveler. Hoping to streamline her reservations and ensure a positive travel experience to encourage future travel.

I recently booked a flight and needed to make a change to the departure time. I reached out to the airline first, and they directed me to contact Priceline since that's where I made the booking. After calling Priceline, I waited on hold for a while before speaking to an agent who needed to confirm if the change was possible. Despite being informed that I could change the flight for an additional cost if needed, the process took so long that I missed the original departure time. Eventually, I was told that I couldn't make the change anymore and wouldn't receive a refund or credit. It's frustrating because I contacted them well in advance and was kept on hold multiple times while they figured out the situation. Losing $[redacted] due to this issue is disappointing, especially when it was a result of the representative's lack of knowledge.

I made a reservation with Priceline for my wife and me to return home from Florida. I accidentally booked the flight for Feb 16, [redacted], instead of Feb 23, [redacted]. Being 71 years old and a first-time Priceline user, I made a mistake. Consequently, I booked new tickets for the correct date using confirmation code QFPAVM with JetBlue from PBI to LGA. I kindly request a credit for the unused tickets from my initial booking. Your understanding and assistance are greatly appreciated. Thank you in advance. Herman N. [redacted] [redacted]

I need assistance with a ticket purchased by my sister, Miss Julie Caroline Johnson, for my mother's burial on 27 November [redacted]. Due to being registered as disabled and falling ill in Jamaica, I missed my return flight around 10/02/2. I have been unable to reach anyone through multiple phone numbers and email attempts. I found this contact page by chance. I am in distress due to my mother's passing and my illness and need to extend my stay. The sudden death of my mother, my illness (suspected Covid), and estate matters are preventing me from traveling. Virgin advised me to contact the ticket payee, but they have been uncooperative. I need to stay until I am emotionally better and can manage my mother's affairs in England. Any advice would be greatly appreciated. Thank you, Miss JA Johnson.

I recently made a booking for a vacation package to Hawaii for my spouse and me. We opted for upgrades in both the room category and flight for better amenities. However, I received an email notifying me of flight cancellations and undesirable changes. The proposed adjustments included departing from a different, more distant airport earlier and arriving in Hawaii much later. I reached out for assistance but was disappointed by the lack of help provided. I also expressed frustration at the additional cost for flight upgrades not being addressed. It is disheartening that the extra money spent for premium services is seemingly disregarded. I am concerned that customers may not receive the accommodations they paid for if changes occur.

Priceline trip number [redacted]-[redacted]-[redacted]-45 was booked for two rooms - one with 2 Queen Beds on the Ground Floor and the other with 1 King Bed on the Ground Floor. Upon arrival, the King Bed room was not ready, so we were given a handicapped King room, which we did not prefer. After speaking with the motel, we were assigned a 2 Queen room next to the original 2 Queen room. The rooms were identical but had different prices on the receipt. I am requesting a cost adjustment and would like to discuss these booking issues with someone at Priceline. I also encountered problems trying to book another room in Sidney, Ohio, as the "Complete Booking" button was unresponsive. I had to use Expedia to successfully make the reservation.

I have tried all available methods through your car rental partner Sixt to cancel my reservation before any fees were applied, but I have not been successful. Despite following the instructions, I received emails that did not allow me to cancel. I have now been charged for the entire reservation of a car I never used. The policy stated I had until 1:00 p.m. on February 23, [redacted], to cancel. I sent my email at 12:49, but due to confusion in the email address spelling ([redacted]), it was not processed correctly. I then tried sending it through Microsoft Outlook as requested, followed by using the Sixt portal with my booking number (#[redacted]) and email address, only to encounter an error message claiming my information was wrong. I have faced significant challenges trying to cancel this reservation and have found the customer service inadequate. I have spent more time trying to cancel than enjoying my vacation. I am disappointed with the experience and have decided not to use Priceline again. I may have to dispute these charges with my credit card company.

I made a flight reservation through Priceline on Sunday, 27 February [redacted] at 16:02, and promptly received the confirmation email. However, at 19:15 the same day, I received an email from [redacted], which I didn't notice until the following morning. The email urged me to contact them urgently to verify my rental reservation under itinerary number [redacted]8 to avoid cancellation. Despite my efforts, I faced challenges with the automated phone system, and although I managed to speak to someone on [redacted]7, I was informed my flight was canceled without a clear explanation. Subsequent attempts to resolve the issue were futile, including being transferred to flight support and encountering technical issues with providing my foreign number. Frustrated with the lack of communication and support, I seek assistance to either reinstate my reservation or obtain a refund promptly.

I recently made a reservation for March 4 to 5, [redacted], and was surprised by the hidden fees associated with it. Despite using a debit card, I wasn't aware of the $[redacted] room deposit. Additionally, the website only mentioned a $50 damage charge and a no-refund policy after I had completed my booking. This lack of transparency feels like false advertising. Priceline's customer service was unhelpful and did not offer any solutions or alternative arrangements. Moving forward, I plan to book directly with hotels to ensure full disclosure of all fees and policies. This experience has left me dissatisfied and out $87 with no resolution in sight. - Deborah B.

I recently booked a room through your company and was surprised to find out upon receiving my itinerary that there are no refunds. Additionally, a $[redacted] deposit for debit cards was required by the hotel, which was not clearly stated on your website. Both the hotel and your company are blaming each other regarding the refund process, leaving me frustrated. I demand a refund as soon as possible, or I will pursue legal action with the help of my lawyer. I expect a refund for the room charges of $87 and compensation for my time wasted waiting for over 3 hours for resolution. As a result of this issue, I am now forced to sleep in my van. The hotel involved was Comfort Inn and Suites in Mishawaka, Indiana. I am unable to locate my itinerary email at the moment.

Hello, my name is Valerie Tomczyk. I am a 59-year-old with physical and mental health issues and have an Emotional Support Cat. I recently stayed at the Ramada by Wyndham in Plymouth, MN, for three nights, and my experience was extremely disappointing. From the difficulty finding my room to the unsatisfactory conditions inside, including uncleanliness and broken amenities, it was a challenging stay. Despite my efforts to address these issues with the front desk and request compensation, my concerns were not adequately addressed. As someone on a fixed income, this experience was particularly frustrating. I hope to resolve this situation amicably and appreciate your attention to this matter. If needed, I can provide photos as evidence of the conditions I encountered during my stay. You can reach me at [redacted] or via email at [redacted] Thank you for your assistance. Sincerely, Valerie Tomczyk.

I have encountered two issues with my reservation. Instead of booking a place in Auburn, Massachusetts, I was mistakenly booked in Sturbridge, Massachusetts. The second issue is that I intended to book for Tuesday, March 8th, and Wednesday, March 9th. I am struggling to reach anyone at PriceLine to assist with these concerns. Unfortunately, I am currently without a vehicle and homeless, making it impossible to reach Sturbridge. If someone could promptly contact me via email or phone, it would be greatly appreciated. My name is Brittany, and my contact number is [redacted]. Kindly send a text or email as I have limited access to a stable connection. Thank you for addressing this promptly as my accommodation is at stake.

When I searched for hotels in Bisbee, AZ, I found a long list of options, including a "pricebreaker" offer that promised a great deal on an overnight stay. The three hotels presented as potential options were Knights Inn, Copper Queen, and Bisbee Grand. I assumed that since Copper Queen and Bisbee Grand were downtown, Knights Inn would be too. To my surprise, Knights Inn turned out to be 40 minutes away from downtown Bisbee, which was disappointing. It's frustrating to have to double-check the actual locations of the hotels listed when searching for accommodations. Customers should be able to trust that the options provided are in the specified area. This experience has made me question the reliability of the search engine and customer service.

I made a car reservation for February 18, [redacted], through Priceline with Budget Rental. On the morning of the 18th at 8:39 a.m., I received a text from Budget stating no cars were available, apologizing for the inconvenience. Upon contacting Budget and Priceline customer service, both confirmed no cars were in Tampa and could not assist further. Disappointed, as I had to borrow a car for an important event due to the lack of a rental. I wonder, what is the purpose of Priceline if it cannot secure the reservation made? Shouldn't they ensure availability of cars, flights, and hotels as a third-party service? My Priceline trip number is #[redacted]-[redacted]-[redacted]-28, and Budget confirmation is #[redacted]5US3.

Yesterday evening, I urgently booked a last-minute trip for my son and his fiancee to visit my Mom in Kingman, Arizona, connecting through McCarran airport in Las Vegas. Given the short notice and my Mom's declining health, it's crucial we see her soon. I booked round trip flights for April 6th-10th and a special rental car reservation for a convertible Mustang at Thrifty. However, my tablet unexpectedly shut down before I could confirm the transactions with my credit card details. I'm praying for assistance in retrieving my booking or finding a similar one promptly. Your help is greatly appreciated. Sincerely, Jill K. Phone: [redacted]. Email: [redacted]

Priceline Trip Number: [redacted]-[redacted]-[redacted]-45 I was attracted to this hotel because your ad clearly mentioned "free parking." However, the hotel just informed me that parking costs 21 euros per night. This was one of two hotels listed with free parking as an amenity, which is why I booked it again for our return trip. I feel disappointed as I could have booked a higher-rated hotel for a slightly higher price. I hope you can reimburse me for the parking expenses.

I made a reservation for a rental car through Priceline for my trip to Alabama on 2/19/22. When I arrived at the airport, the Hertz representative refused to provide the car, claiming it was due to lack of 24-hour notice, even though this was not stated on the website. I was left stranded, had to spend money on an Uber and an additional hotel night. I called customer service and was put on hold for an hour, which is unacceptable. I had to dispute the charges with Capital One, and they refunded me for the insurance and deposit, but Priceline recharged me. To make matters worse, my husband booked a car rental through Priceline for a work trip, and Hertz had no record of it upon his arrival in Alabama. Our credit card was charged, and after being put on hold for an extended time, he was left without assistance. This experience was incredibly frustrating, especially considering it was a corporate account.

We encountered a problem a day prior to our reservation. We had originally booked 4 rooms, but upon contacting the hotel, we found out they only had 3 rooms available. After contacting your customer service, one of the rooms was refunded. Unfortunately, our experience with Holiday Inn and Priceline during our vacation was extremely stressful. We spent most of our time on the phone trying to resolve the issue. My sister, who traveled 8 hours to be there, ended up without a room and had to pay triple the price for an alternative. Meanwhile, my other sister was faced with harassment from Holiday Inn over payment not being received from Priceline. We believe that as a company that was paid to secure the rooms at an expensive rate, this situation should have been handled better. I am seeking assistance to rectify this matter promptly. Kindly provide contact information for the responsible party so we can resolve this promptly.

I recently stayed at the E-8 Motel in Phoenix on March 18th and had a disappointing experience. This motel, rated 2.5 stars, fell far below my expectations, feeling more like a 1-star establishment or in need of closure. Upon check-in, I was directed to an uncleaned room with a malfunctioning TV, resulting in a 45-minute delay at 11 PM. The room itself was poorly maintained with rust stains, cigarette burns, outdated furniture, and subpar amenities. Contrary to what I was told by Priceline, the promised free Wi-Fi and breakfast were not provided. Although I initially booked over the phone due to limited online options, I believe Priceline should reconsider endorsing this motel, given the unsatisfactory conditions. The discrepancy between the agent's assurances and the reality of my stay left me deeply dissatisfied.