Priceline Customer Service Issues

Archive 55

The following are issues that customers reported to GetHuman about Priceline customer service, archive #55. It includes a selection of 20 issue(s) reported November 14, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Rome flight got canceled. When I contacted Priceline, I waited on hold for 45 minutes before being given the option of contacting Finnair during specific business hours or requesting a refund. Opting for a refund, I was transferred to an escalation hotline. After a 2-hour hold, I requested a call back. The agent who called was unhelpful and uninformed, stating we needed to wait for Finnair's office hours to proceed, causing unnecessary frustration. As it's the weekend and unable to resolve the issue until Monday, prices for alternative flights have increased. I'll have to book a new flight and hope for a refund later. This experience has left me dissatisfied with Priceline's customer service and I plan to avoid using them again due to their lack of timely assistance and comparable pricing with airlines directly but with added inconvenience in case of issues.
Reported by GetHuman6806027 on domenica 14 novembre 2021 01:34
I utilized Priceline's Price Express Deal guarantee for my reservation. After needing to modify my trip date, I discovered that the reservation was non-refundable, non-transferable, and non-changeable, despite being unused. Attempting to adjust the booking times immediately after booking was unsuccessful, as both Priceline and Avis stated limitations due to the type of booking. Consequently, I am losing a day on the rental due to the schedule change, and the designated booking time may require me to wait until 6:00 pm to pick up the vehicle, 12 hours after my arrival at the destination. Any guidance would be appreciated. Thank you.
Reported by GetHuman6808862 on lunedì 15 novembre 2021 08:59
Priceline made unannounced changes to my flights, disrupting my vacation plans. United Airlines thankfully assisted me, highlighting that this is a recurring issue with Priceline. Despite the flight update, I was not notified, and my itinerary on Priceline remained unchanged with the original times. The lack of communication has left me extremely frustrated, and I am seeking compensation for this inconvenience. This experience has deterred me from using Priceline in the future. It is disconcerting to hear from a reputable airline that issues with Priceline are common. The situation of taking payment and then failing to deliver adequate service at the airport is unacceptable. Trip Number: [redacted]9 -B. R.
Reported by GetHuman-ristow on martedì 16 novembre 2021 16:06
My spouse bought a first-class flight ticket from Priceline on 11/1/21 with trip number [redacted]-[redacted]-[redacted]-38. He planned to have a first-class ticket for the flight from Fort Smith, Arkansas to Sacramento, CA, with a return on 11/23/21. However, when he tried to select seats on American Airlines, he discovered the return ticket was for economy class. Despite our initial request for first class, we were informed by the airline that we needed to pay double to upgrade the return ticket. This change was not our doing but an unexpected additional cost imposed on us due to Priceline's ticketing process. The original first-class ticket cost $[redacted].20 for departure and $[redacted].20 for the return. Today, we were forced to pay an extra $[redacted].80, which we believe is unfair. We are only willing to pay the original price difference of $[redacted].00 and request a refund of the $[redacted].80 overpayment due to Priceline's errors.
Reported by GetHuman-jluman on martedì 16 novembre 2021 21:45
Priceline charged $[redacted].97 from my bank account two days after canceling my reservation due to the unavailability of a pet-friendly room, forcing us to sleep in our van. I am still waiting for a refund, causing significant hardship. Their actions led to $40.00 in overdraft charges for which I seek reimbursement. Priceline's multiple requests for the same information feel like a taunt.
Reported by GetHuman6824084 on venerdì 19 novembre 2021 15:46
Dear Priceline Customer Service, I am writing to bring to your attention an issue I encountered with a recent reservation I made. On November 20, [redacted], I booked a stay at FALLS LODGE & SUITES in NIAGARA FALLS via your website, under Trip number [redacted]7. Shortly after confirming the reservation, I discovered that the hotel is located in Canada, which presented an issue for me as I do not possess a Canadian Visa. I promptly contacted a Priceline representative via chat to request the cancellation of my reservation and a refund. However, despite their assurance that they would reach out to the hotel to facilitate this, it appears that no communication was made with the front desk at FALLS LODGE & SUITES on my behalf. I believe this situation could have been avoided if the search results on your website clearly indicated the country where each hotel is located. The search results I viewed only displayed the hotel name, price, and rating, without specifying the country. This oversight led to my inadvertent booking at a hotel in a location where I am unable to stay. I have reached out to the hotel independently, and they confirmed that they have not been contacted by Priceline regarding the cancellation of my reservation. I have made multiple attempts to cancel through various channels to no avail, and I have documentation to support this. I kindly request a thorough investigation into this matter and a refund of the funds I paid for the reservation. I am willing to provide any additional information or evidence to support my case. Thank you for your attention to this issue. Sincerely, Anuar I.
Reported by GetHuman-kasahi on lunedì 22 novembre 2021 00:14
I was approved for an extended installment payment plan with Priceline at Laquinta Hotel North in North Olmsted, Ohio, with confirmation #[redacted] for the dates of Nov 17 through Nov 30. The manager, Megan, demanded full payment of $[redacted], which my account couldn't cover, so I was forced to pay for two days in cash. She then insisted I switch my payment method to Expedia. This led to me being removed from the property by the police, despite my preparations for an extended stay. With my bank account drained, I now find myself homeless at 74. I seek to have my installment plan transferred to Laquinta West on West [redacted] in Cleveland, Ohio, and to be reimbursed for the coerced cash payment. Kindly provide urgent assistance.
Reported by GetHuman6830700 on lunedì 22 novembre 2021 11:41
I made a reservation through Priceline for a room at the Days Inn Hotel on West Montegue Drive in North Charleston, SC. Upon check-in, I found the hotel to be quite sketchy. The front desk was behind a window with a tray for card payment. Despite the appearance, I tested the room and found it to be in poor condition. The blinds were broken, the air conditioner dented, the smoke alarm missing, and the bathroom dirty with a strong smoke odor. A large trash can was outside my door, and the premises seemed abandoned except for other guests. The room had direct access to the parking lot and felt unsafe. The front desk mentioned renovations were ongoing, but I doubt the hotel could pass inspection. I contacted Priceline immediately requesting a refund or hotel change, but was denied. Various Priceline representatives promised to expedite my case and respond within 30 minutes but have not followed up. Despite sharing photos of the room's condition, I was left without assistance the entire night and had to seek alternative accommodation. I am demanding a full refund and urge Priceline to remove this hotel from their listings for customer safety. When can I expect my refund to be processed?
Reported by GetHuman-bjfauc on venerdì 26 novembre 2021 01:06
I was in a car accident the night before Thanksgiving with a deer, and my vehicle got disabled. I needed a rental car in Bozeman, Montana, which was challenging due to the limited options on Thanksgiving Day. I decided to rent a car from Hertz through Priceline, using the dealer select option. Despite a previous negative experience with Hertz, I thought to give it another chance. However, when I arrived to pick up the car, I was given a low-clearance sports car with unsuitable tires for winter weather conditions in Montana. Realizing how unsafe the car was for icy and rural roads, I requested an upgrade, only to be met with uncooperative and mocking behavior from the rental staff. The situation escalated when I called Hertz customer service for assistance and the on-site staff became hostile and even threatened the customer service agent. Eventually, I was refunded by the agent and had to rent an adequate vehicle from Enterprise next door, incurring additional costs. I now question the necessity of the third-party insurance I had paid for since Hertz failed to provide a suitable vehicle.
Reported by GetHuman6843441 on venerdì 26 novembre 2021 04:49
Priceline Trip Number: [redacted]-[redacted]-[redacted]-45 Hello, I made a reservation on 11/25/21 through Pricebreakers website, which was advertised as an all-inclusive option. After receiving my receipt that did not include the all-inclusive feature, I contacted Priceline, who cited their no-change, no-cancellation, no-refund policy. Despite being aware of this policy, as the site indicated all inclusive, I proceeded with the booking. After confirming with the hotel that the all-inclusive was not part of my reservation and that an additional charge of $[redacted].45 would be required, I reached out to Priceline again. Subsequent calls revealed conflicting information from the hotel regarding the additional fees and cancellation possibility. There was confusion regarding the all-inclusive package, as the amenities displayed during booking indicated it was included. The lack of clarity led to a frustrating experience with conflicting information from different Priceline representatives and the hotel staff. I urge Priceline to address this issue promptly, either by refunding the additional charges or covering the all-inclusive fee at the hotel. Thank you, L.D. [redacted]
Reported by GetHuman6853791 on lunedì 29 novembre 2021 17:53
We made an online hotel reservation for $87.27 expecting amenities like a pool, hot tub, bar, and breakfast. Upon arrival, we were disappointed to find the pool dry, hot tub non-functional, bar closed, and no breakfast available. The hotel staff member expressed understanding and promised a full refund if we decided to leave. We promptly left, anticipating a refund, only to discover that Radisson Hotel had still charged us. Despite the assurance we received, we ended up staying at a different hotel without even using the bed. When I contacted the hotel to address the issue of the erroneous charges, another staff member claimed there were signs everywhere notifying guests about the unavailable amenities – pool, hot tub, bar, and breakfast. However, we did not see any signs inside or outside the hotel indicating this. We are frustrated and seeking assistance with this matter.
Reported by GetHuman-evilliza on mercoledì 1 dicembre 2021 22:11
I need to cancel my hotel reservation because a family member has fallen ill. The hotel said I can cancel without penalties. Priceline mentioned I need a customer service call for a penalty-free cancellation. I didn't expect this change when I made the reservation. Can you assist me with this matter?
Reported by GetHuman6863347 on mercoledì 1 dicembre 2021 22:12
Priceline sent me a confirmation email for my flight to Pensacola on 12-21-21 (Flight # [redacted], 5:38 pm) and my return flight to Orlando on 1-2-22 (Flight # [redacted], 6:40 pm). Unfortunately, I accidentally deleted the email and couldn't print a copy due to printer issues. Now that my printer is fixed, I'd appreciate it if you could resend the confirmation (GBZ5YY) and let me know when I will get my boarding pass. Thank you, Elizabeth Bonicioli
Reported by GetHuman6873284 on sabato 4 dicembre 2021 15:43
I need assistance regarding a reservation I made at the Hampton in Macomb, Illinois. We were unaware that the booking was done through Priceline and not directly with the hotel. Unfortunately, we had to cancel two nights of our stay due to illness, but we were surprised to learn that we needed to cancel through Priceline instead of the hotel. We found out about this on the day of our checkout. We are requesting a refund for the two nights we had to cancel at the Hampton. Additionally, I hope Priceline can improve transparency on their website to clearly show their involvement in bookings for better clarity for customers in the future.
Reported by GetHuman-knttosh on sabato 4 dicembre 2021 17:31
Last night, I attempted to input my card details on my phone for a reservation for tonight. Unfortunately, my information was mistakenly used for a reservation for last night, resulting in a charge of $[redacted]. I intended to book for Dec. 4, not Dec. 3, as I didn't have transport to the hotel last night. My account balance now shows $96.70 instead of the $[redacted] I had. I urgently need assistance to rectify this error and make the booking for tonight, Dec. 4. This mix-up has charged me $[redacted] and left me without accommodation for the weekend. Your help in correcting this would be greatly appreciated.
Reported by GetHuman6874144 on sabato 4 dicembre 2021 20:00
I had a disappointing experience with the customer service agent, "Nicolette/Nicole," during our chat. Due to this interaction, I have decided not to use Priceline in the future because of the poor customer service. Throughout the years, I have interacted with several customer service agents, including having lengthy conversations with Audible representatives for 20-30 minutes. It would be beneficial if your team could undergo training to enhance their friendliness and customer service skills. The demeanor of your service agents greatly impacts the overall experience. Unfortunately, this encounter has left me feeling dissatisfied.
Reported by GetHuman-mattych on domenica 5 dicembre 2021 01:23
We purchased our tickets through Booking.com for a family trip to the UK to spend Christmas with relatives. Due to the concerns surrounding the Covid variant, we are feeling anxious about traveling internationally. Despite our excitement for this trip, we are now stressed and uncertain. We kindly request assistance in obtaining a refund as we are considering postponing our visit to the summer of [redacted] when the situation hopefully improves. Our son, who takes daily medication for a compromised immune system, is particularly vulnerable. The doctor has expressed uncertainty about the outcome if he were to contract the virus. We are prepared to provide medical documents if necessary. Your understanding and help in this matter would be greatly appreciated.
Reported by GetHuman-jperera on lunedì 6 dicembre 2021 05:41
I have been trying for the past 2 days to get help with my booking at Disney's Animal Kingdom Villas - Kidani Village through Priceline. They confirmed my 1-bedroom villa with a savanna view, but Disney's reservations and Disney's wholesale department have no record of it. I need Priceline to contact Disney's wholesale department via email to send a confirmation with a Disney 10-digit reservation number. Time is of the essence as I need to confirm my flights. The booking ID is [redacted]9. The confirmation number [redacted]74 provided does not work. Priceline needs to escalate and contact Disney regarding the reservation. Thank you, Marylyn S.
Reported by GetHuman6881245 on lunedì 6 dicembre 2021 22:05
I need to make changes to a flight departing from AVL to DFW on 12/30/21, continuing to New York on 1/04/[redacted], and then back from LGA to AVL on 1/09/[redacted]. My confirmation number is CSFAAB. The trip is not appearing in my account and attempts to reach out via email or text have been unsuccessful. After a brief call with a representative that abruptly ended, I am now unable to get through on the phone. The chat service informs me they are only assisting those with travel within 14 days. I'd like to cancel the existing trip and book a new one departing from RDU to LGA on 1/04/[redacted], returning on 1/09/[redacted], utilizing the credit from the CSFAAB trip.
Reported by GetHuman-mbssuns on martedì 7 dicembre 2021 16:25
Regarding Confirmation # J[redacted]4A4 - I scheduled a car pick-up for December 6, [redacted], at 12 noon. However, upon arrival, I discovered the location was closed at noon. Despite pre-paying for the car and insurance, I was unable to collect the vehicle or reach anyone by phone. The facility was located on the 3rd floor of a shopping center, which was busy due to an event in the area. Despite my attempts to contact them, I could not locate the staff amidst the crowd. I called at 11:45 a.m. to notify them of my presence, but the situation made it impossible for me to find them in time. I was disappointed not to receive any alerts of the early closure or to have noticed it during my booking. Given these circumstances, I believe I am entitled to a refund for the inconvenience caused.
Reported by GetHuman-eaguerre on martedì 7 dicembre 2021 16:29

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