Priceline Customer Service Issues

Regarding trip # [redacted]-[redacted]-[redacted]-44 Hello, we made a booking at the Comfort Inn in Plano, TX. I would like to address some discrepancies between the advertisement and the actual experience at the property as well as some standard hospitality industry expectations that were not met. We are on a tight schedule and do not have the time to seek alternative accommodations at the moment. I am reaching out to inquire about possible compensation before considering disputing this with my credit card company. 1. The website advertised a hot buffet breakfast, but only a bag breakfast with egg and sausage burritos was provided, which differs from what was promoted. 2. The front desk does not answer calls, posing a convenience and safety concern. 3. It is 9:46, and there are no housekeeping staff available for fresh towels or supplies. 4. The room's refrigerator is broken with missing parts essential for storing food. 5. The tub shows signs of rust around the drain. 6. Inconsistencies with water pressure and toilet flushing. 7. The room fan works but has a noisy motor that seems unreliable. 8. Lack of basic amenities like a pen in the room. 9. Staff attitude is deemed unhelpful and unwelcoming. Regarding trip # [redacted]-[redacted]-[redacted]-44

I am extremely frustrated right now. I have been attempting to call all morning to utilize my travel credit as instructed because I was informed that booking with a travel credit could only be done over the phone. However, I have been unsuccessful in reaching anyone through the phone lines!!! I am running out of time as I only have a 24-hour window to both cancel my existing flight and book a new one. This means the flight I intended to book might slip away. Despite dialing multiple times using the provided number and other [redacted] numbers for Priceline, all I hear is a pre-recorded message from a gentleman indicating that the line is busy and I should call back later. Consequently, the flights I desired are no longer available. I am truly let down by Priceline. I have now missed out on securing my preferred flights due to my inability to follow the instructions outlined in this email. It would have been more helpful if a reachable phone number had been provided. This policy is truly exasperating. I am convinced I will not be utilizing this service ever again. Sincerely, Susie W.

I recently booked two hotel rooms in Santa Ana and was extremely disappointed with the condition of one of the rooms. Despite paying over $[redacted], the room was infested with roaches, making it uninhabitable. I raised this concern twice with the front desk, but they could only offer regular rooms, which were also unavailable. This ruined what was supposed to be a special anniversary celebration with my girlfriend, as we felt uncomfortable sleeping in the room due to the bugs. I have reached out via email multiple times and am seeking a refund for one of the rooms, as I should not have to pay a premium for subpar accommodations. The other room was acceptable, but the overall experience was far from what I expected for the price paid.

I made a reservation for the wrong date and contacted Priceline for help. Initially, Ken was assisting me in changing the date, but later, a woman came on the line with an unfavorable attitude and disrespectfully canceled my reservation without assisting further. Now, I have to wait for a refund on my card, which is unsatisfactory given my urgent need for accommodation with my children tonight. I am disappointed in the lack of assistance and rude customer service I received after being misled about resolving my issue. I am a loyal customer and this experience has left me frustrated. I urgently require a supervisor to address this matter promptly. My contact number is [redacted]. I urge for a swift resolution as the situation has left me without a place to stay, and the reservation number is under my wife's phone number [redacted] for reference. Your prompt attention to this matter is highly appreciated.

I made a flight booking to Las Vegas for August 17th through the 21st through accessiblego.com. After submitting my credit card details and being informed that the booking was successfully processed, I did not receive any email confirmation. When checking my account on the website, there was no record of my booking. I have tried contacting customer service but the automated system asks for a phone number or booking number, neither of which I have received. I am concerned about being charged for a flight I have no proof of booking. How can I cancel to avoid any unnecessary charges?

I purchased a ticket from Yuma, AZ to Portland, OR via Priceline but am currently stuck at the Yuma, AZ airport. I'm in need of assistance. Unfortunately, I don't have a cell phone with me, so I'm unable to access my home computer for the flight details or confirmation number. The ticket was purchased today around 10 am for a special price of $[redacted] for a flight scheduled for tomorrow. The airport agents in Yuma couldn't locate my reserved and paid flight for today, adding to my predicament. I can't retrieve my email for the confirmation number as I've forgotten the password and don't have access to my usual computer where it's saved. I purchased another ticket through Priceline for $[redacted] without the flight number or airline information. An airport employee gave me an email address to send information to for help. I've been stranded here for two days already, and any assistance would be greatly appreciated. - Patrick Michael

Hello, my fiancé and I traveled to San Diego for Friday, July 12th, planning to return home on Saturday the 13th. We reached Stay Classy around 12:30 in the morning. I checked in as the reservation was in my name, completed the paperwork, and just before being shown our room, I requested to fetch my fiancé. When I mentioned he had lost his wallet earlier that day, the staff member said he needed his ID. Even after showing a photo of his ID on his cellphone, we were denied check-in. Despite being told I would receive a refund, I did not. We drove around until 4 am searching for accommodation and ended up booking a $[redacted] room which disrupted our budget for the trip. It meant we couldn't afford to take our two kids, who were staying elsewhere, to Legoland as planned. I am hoping for a prompt refund and a response from the establishment. Thank you.

I made a payment for a room on your website, but upon arrival at the motel, they claimed it hadn't been paid for. I had to wait nearly two hours while they contacted Priceline, but nothing was resolved initially. Despite being told it had been paid for and waiting, the hotel still refused to check me in. Eventually, I cancelled the reservation. The hotel claimed they refunded me, but I haven't received it. Their representative said they would assist in booking a new room at the Priceline rate for my next trip. I'm struggling to reach someone for help, and I urgently need my refund as it has been an unreasonable amount of time with no resolution.

We made a reservation at Hotel Mercure Paris Centre Tour Eiffel for June 15-18, [redacted], back in August [redacted], for $[redacted].41 through Priceline Trip #[redacted]-[redacted]-[redacted]-22. Due to Covid, our cruise was canceled, and the hotel was closed during that time. We rescheduled for June 12-15, [redacted], but with another canceled cruise and the hotel still closed, we can't reach the provided phone number for rebooking. We've been trying to contact the hotel for a refund as we won't be traveling to Europe soon due to Covid. We only seek a refund of $[redacted].41. Your guidance would be appreciated.

I had a flight scheduled with French Bee from Paris ORY to New York EWR on July 26th at 6:45 pm. I arrived 95 minutes before the flight, within the 90-minute check-in window, but the staff had already closed the counters and refused to check me in. The automated machines were also not working. Despite having no checked luggage, they did not assist me and I missed my flight. When I asked for help, the customer service was unhelpful and offered a replacement flight for three days later with an extra cost of [redacted]€. This is unacceptable as I need to be at work the next day. I am requesting a full refund for this experience. How should I proceed?

I have a $68.10 credit from Priceline due to a flight cancellation on September 5, [redacted]. The Priceline trip I had on American Airlines was #[redacted]-[redacted]-[redacted]-38. The flight was #[redacted] from Philadelphia to Nantucket, for which I paid $68.10. While I received my credit from Jet Blue, I have not received it from American Airlines. Despite contacting Priceline customer service multiple times since September, I have not been able to use this credit as promised. I have tried emailing and calling without success. Please reply to this message so I can find a resolution for my travel issue. Thank you. - EDC

I had a rental booked for pick up at Msp on 7/29 at 11 PM with a drop off at 3 PM on 8/5. Unfortunately, due to a delay on my flight on 7/29 from Sacramento to Phoenix, I missed my connecting flight to Minneapolis. American Airlines delayed us on the tarmac for 45 minutes, causing the delay. I had prepaid for the rental from 7/29 to 8/5, but now I will only arrive on 7/30 at 4 PM. I am requesting to update the rental dates accordingly and adjust the charges as I believe American Airlines should be held responsible for this change in my travel plans. I appreciate your assistance in resolving this matter. Please contact me via email with any updates. Thank you.

I made a reservation at The Villa Inn in Lawrenceburg, TN for a three-day stay 6 hours ago, only to be informed upon arrival that there were no available rooms for me. After contacting Priceline, the representative canceled my reservation to prevent any charges and also noted that no rooms were available locally. Despite my efforts to find alternate accommodations within a 45-mile radius, no luck. Now, almost an hour later, exhausted and frustrated, I find myself, along with my wife and daughter, sleeping in our cramped car on the side of the road. This situation is beyond upsetting, especially as we're trying to be close to my terminally ill mother in the local hospital. Despite previous positive experiences with Priceline, this experience is unacceptable. I can only hope for better luck finding lodging tomorrow. - Jerry W.

I need assistance with a refund for a hotel stay at Clarion Hotel Beachfront in Mackinaw City, MI from 8/22 to 8/27 due to an event cancellation. Despite receiving approval from Steve at the hotel on 8/1/21, Priceline is not confirming the refund after incorrectly claiming they called. Discover and PayPal are not helping. I have not utilized any services at the hotel. Priceline (1-[redacted]) and Clarion Hotel Beachfront ([redacted]) are redirecting blame to one another. Suggesting a three-way call between Priceline, the hotel, and myself to resolve the issue. Thank you for your time.

I made a booking for a hotel and flight package from Aug 27 to Aug 31, [redacted], for $1,[redacted] on July 27, [redacted]. Later, I needed to change my trip to Sep 24 to Sep 28, [redacted], during the low season, which would have cost me $1,[redacted], $[redacted] less than the original price. After speaking with a Priceline representative on Aug 1, [redacted], I was informed of a $[redacted] change fee and that Priceline would not refund me the price difference. Despite this, I agreed to the change. However, I recently discovered that only the flight, not the hotel, was modified. When I contacted Priceline to adjust the hotel dates to match, I was told I needed to cancel and rebook. Following their protocol, I approved the cancellation, expecting to modify the booking. To my surprise, the new hotel booking for Sep 24-28 now costs $[redacted], with a refund of $[redacted] from the original price. This seems unfair as the flight tickets alone with Jetblue for these dates are $[redacted]. I'm disappointed with Priceline's charges and would like a refund for the tickets, a credit, or at least for my hotel booking to match the original price without any additional fees during the low season. Thank you.

I made a rental car reservation today, August 2, [redacted], through Priceline with Economy Rental Car at Hollywood International Airport, located at [redacted] SW 33rd Street, Fort Lauderdale, FL [redacted]. The reservation was for Monday, August 2, [redacted], until Monday, August 9, [redacted], at a total cost of $[redacted].33. My confirmation number is PPRLAOFEA5FB, and the Trip number is [redacted]-[redacted]-[redacted]-44. I decided to cancel my reservation as Economy Rental Car wanted to charge me $[redacted] for insurance, despite having full coverage insurance with USAA Military due to my disabled veteran husband. The customer service was unpleasant, and they directed me to cancel through Priceline. When I contacted Priceline and spoke with Nadine, she informed me that the reservation was non-refundable, even though I have documentation specifying otherwise. I am requesting a refund as I never picked up the rental car and cannot afford to lose this money. I seek a prompt resolution and hope for a refund as per standard business practice. If necessary, I am prepared to escalate this matter to the FTC and Consumer Financial Protection Bureau to ensure fair treatment. Please reach out to me at [redacted]. Thank you, J. Olivero-G.

I made a reservation and payment with Priceline for a Cargo Van starting on August 2 at 11:30 am. We arrived early at 11:15 am at Hertz in Dover, DE, only to be informed that the van we rented had not been returned yet. They took my wife's cell phone number and said they would call by 2:00 pm, but we never received a follow-up call. When we went back at 3:30 pm, we were told the customer had rebooked the van without any notification to us. We were directed to contact Hertz Billing at [redacted], but since we rented through Priceline, we are struggling to get assistance from either company. It's frustrating that Priceline is redirecting us to Hertz without providing any customer service. This situation has resulted in a loss of two business days, money, and no vehicle. Running a business this way is far from wonderful. Art T.

Dear American Airlines, I am writing regarding Flight #[redacted] for passengers E.Maruoka and S. Maruoka, my wife and her son, for whom I purchased tickets. The flight was cancelled at 11:30 PM on August 1, ahead of the scheduled August 2, 7 AM flight. Upon calling AA after the cancellation, I waited over an hour on hold before speaking to an agent who could only offer a flight to Chicago without a connection to Tokyo. The agent advised me to seek a refund online, where I encountered a message instructing me to call AA. This situation has been very inconvenient for my family, and while I understand the cancellation was due to weather, obtaining a refund has been exceptionally challenging. My repeated calls to AA have resulted in long wait times exceeding an hour without resolution. As I am unable to stay on hold for long periods due to work commitments, I am requesting a full refund for the cancelled flight. This incident resulted in my wife and son having to undergo another Covid test for entry into Japan, and forced me to purchase a last-minute flight to Japan.

Your website experience has been frustrating. I attempted to book a flight, but despite being told it was full, these flights remain available for the past 24 hours. When contacting customer service, I was informed phone bookings are unavailable. Your site's lack of real-time updates is causing inconvenience and wasted time. It is disappointing that multiple flights appear available on the website but are actually full. I suggest investing in better customer service solutions rather than solely relying on automated messages. Your customers deserve accurate information and efficient service.

My friend's wedding in August has been called off, leaving her devastated. Crystal, my friend of 28 years, was set to marry. I had bought my flight from Washington to Arizona early to attend the wedding, scheduled for the 19th at 2 pm. With the abrupt cancellation, I wish to change my ticket to console Crystal as soon as possible. I understand seats fill up quickly, but an earlier flight to PHX from EAT would mean a lot to us. Thank you. Sincerely, Teri Quall.