Priceline Customer Service Issues

We prepaid for multiple nights at San Juan Motel and Cabins for over $[redacted] for a cabin based on the listing. Upon arrival, we were placed in cabin 1, which had dog urine stains on the carpet, prompting me to clean extensively. The cabin comprised a mini-fridge, a room with a bed, and a bathroom, but we were expecting a full cabin with kitchen facilities as advertised. When I raised my concerns with the owner, he mentioned no availability that night, offered a discount, and promised a move the next day. We were then moved to cabin 3, despite being told we would stay in cabin 5. With no hot water the next day, we opted to leave after just two nights. Upon returning the key and requesting a refund for the unused nights and pet deposit, the owner seemed reluctant.

I made a hotel reservation in St. Louis, Missouri, but missed my flight due to a sudden terminal change. Unfortunately, I couldn't make it to the hotel that night and would like a refund. I faced challenges reaching customer support to explain the situation. Subsequently, I had to book a different hotel in Salt Lake City for the night. The room I received was dirty with trash and unclean sheets. When I asked for it to be cleaned, there was no cleaning staff available, and no other rooms were free. The hotel staff directed me to Priceline for a refund. Despite multiple attempts to contact customer service and promises of call-backs, I had no luck. Eventually, after a long wait, I spoke to a representative who abruptly hung up on me after about 20 minutes. I am very frustrated with this experience and am seeking refunds for both hotel rooms I couldn't use.

I'm inquiring further about the issue regarding my car rental experience. I have yet to receive compensation for a day's rental due to the poor service from Avis, even though I booked through Priceline. Both companies are deflecting responsibility, as seen in the emails provided. My main concern is receiving compensation for the rental day. It's straightforward: Priceline handled the booking, and Avis provided unsatisfactory service. Initially, Priceline stated that Avis agreed to a $50 reimbursement. The email chain from both parties is attached for reference.

My name is Luis Diaz. On June 15, [redacted], I purchased a trip to Cancun through Priceline for September 15th to September 26th, receiving trip number [redacted]-[redacted]-[redacted]-77. Shortly after, I noticed that I had booked separate airlines, American Airlines for departure and Frontier Airlines for return. I preferred a single airline, so I canceled one and rebooked. I've received my refund from Frontier Airlines account: TGVJKH but I'm still waiting on American Airlines: ISHHAA. Despite calling Priceline multiple times, I've received no assistance and have been disconnected without answers. I acknowledge my mistake in using Priceline instead of booking directly with the airline. I seek your help in obtaining my refund from American Airlines as I promptly rebooked through Priceline on the same day. Thank you.

On April 19, [redacted], I tried to buy airline tickets through Priceline. I was charged $[redacted].17 in two separate transactions. The first transaction seemed to fail, prompting me to refresh the page. The second attempt was declined due to insufficient funds, yet I was charged again. I haven't received any tickets or confirmations. My trip history on Priceline is empty, but I have proof of the charges. I prefer handling disputes directly with companies rather than going to BBB or FTC. I hope to resolve this matter soon.

I am reviewing the situation with the car rental bookings. Initially, I saw a total cost of $[redacted].56, but upon submission, it reflected a higher price of $[redacted].91. Despite resubmitting for the lower price of $[redacted].56, I was charged the higher amount of $[redacted].91. I contacted customer service who could not assist but assured me that management would reach out. I eagerly anticipate a response through email or [redacted]. To my dismay, in another attempt, I was charged $[redacted].52. These discrepancies occurred within a short time frame, making it a challenging day for me. I require assistance as I cannot afford these unexpected costs. Kindly address this by canceling these reservations. I did not intend for these errors and find the situation perplexing. I assure you that I will continue to support your services in the future, albeit not at these elevated prices.

I made a hotel reservation for July 2nd - July 4th for $[redacted]. Upon arrival at the hotel, there was an issue with my booking from Priceline. Despite the initial problem, I managed to get a refund eventually. However, during my calls to Priceline, I found out there could have been other ways to resolve the problem, such as refreshing the page or contacting the hotel directly. This information was not shared initially, leading to inconvenience and frustration. I ended up spending $[redacted] on the hotel room along with losing a $50 discount. The whole experience has been disappointing, especially with the unhelpful customer service and wasted time. I am hoping for a resolution that includes two complimentary nights to make up for the ordeal and to restore my faith in the service.

My name is Ericka Ford, and I had a reservation at Hawthorne Suites in Tempe, AZ from July 2nd to 4th. However, upon arrival on July 1st, I discovered it was no longer a hotel but an Airbnb. The situation left me stranded without a cab, spoiled groceries, and no money, forcing me to seek shelter with my 8-year-old son. Although I received a refund, the process will take 5 business days. Priceline offered only $26 on good faith, which was disappointing as a single mother needing accommodation. I hope Priceline can improve their customer service for others in similar situations. I am sharing my experience to inform others about the challenges faced and the lack of assistance provided. - Ericka Ford & Son 😦

We made a reservation from 6/25/21 to 6/27/21 at the Baymont Hotel by Wyndham for a family trip to Six Flags. We chose this hotel for its advertised amenities like breakfast, a pool, and being pet-friendly. However, the experience was not as expected. The breakfast was missing, the pool was closed, and the accommodations did not match the pictures. We faced issues like no hot water, a malfunctioning elevator, and overall false advertising. This ruined our weekend plans and led to a disappointing stay. I feel misled and regret booking in advance through Priceline. I had reserved 3 king rooms, but the experience was far from enjoyable. I advise against using Priceline or staying at this hotel in the future.

I had initially booked a flight from EWR to YYZ departing on July 3rd, but later rescheduled it for July 6th through Priceline. However, despite Priceline charging me the fare difference and sending a booking confirmation, I am unable to find my updated booking on AirCanada's website using the reference number provided. After contacting Priceline, their supervisor informed me that there was an error and they failed to issue the new ticket, assuring me that their manager would reach out within 24 to 48 hours to address the issue. With just 24 hours left until my flight and numerous unsuccessful attempts to get a resolution from Priceline, I am left in a difficult situation, especially since we need to also arrange for a COVID test before flying. The lack of assistance and clarity from Priceline has been truly frustrating.

I attempted to book a room on Priceline Pricebreakers around 11:45 pm on 6/1 for a stay on 6/1-6/2. Even after providing my credit card details and clicking save, I received a notification that the hotel was sold out. Frustrated, I shut off my laptop and went to bed. The next day, I was surprised to receive an email asking about my stay. Trying to contact Priceline was fruitless as I was put on hold or no one answered the chat. Finally, on 6/5, I reached customer service who called the hotel to confirm they were sold out. The hotel refused a refund citing the sold-out status. My concern is whether the hotel indeed sold out when I tried to book, then later accepted my reservation after I had already given up. Paying $63.97 won't break the bank, but the principle of the situation is irksome.

I made a reservation months in advance for a flight from Little Rock to LaGuardia with a layover in Charlotte on June 30. Unfortunately, after boarding in Charlotte, we were asked to deplane due to a mechanical issue. We were rebooked for a flight at 3:00pm, which was then canceled at 3:10pm. American Airlines couldn't offer an alternative flight to LaGuardia, so I had to reroute my trip through Philadelphia, taking multiple transports to reach my final destination in New York City. This unexpected journey cost me additional transportation fees, a missed hotel night, and left me unable to join a pre-booked cruise. Despite purchasing airline insurance for such situations, I am seeking reimbursement for the expenses and inconvenience incurred due to American Airlines' crew shortage on the overbooked flight to LaGuardia.

Regarding trip numbers [redacted]7 and [redacted]6, I wish to inform you that flights to Dublin through Air Canada are not operational until August 1. Consequently, I have requested a complete refund for these bookings. Air Canada specifically instructed me to be firm on this request. Despite investing significant time in contacting your customer service for a confirmation of cancellation due to booking a flight that was unavailable and receiving confirmation updates recently, I have faced difficulties. One of your representatives in the Philippines suggested I hold the line while she communicated with AC but unexpectedly ended the call. I am prepared to share a detailed account of my communication attempts, which I have already forwarded to the CEO, Mr. B. Keller. Your prompt confirmation regarding the full refund and its expected timeline would be greatly appreciated. I hope for a swift resolution to this matter. Sincerely, Vincent Greaney.

I need assistance regarding changes or cancellation of one of my flights with Copa Airlines. The airline has altered our original flight, leading us to seek changes to our reservation without facing penalties. Without resolving this, we risk missing out on alternative flight options due to potential sell-outs. Notification: Your flight itinerary has been updated due to airline schedule adjustments on July 5th, [redacted]. Possible changes include travel dates, times, flight numbers, operating airlines, or airports. Please carefully review these modifications. Updated Itinerary: Reno, NV to Panama City, Panama Panama City, Panama to Reno, NV Travel Dates: October 19, [redacted] - October 27, [redacted] 2 Tickets Airline Confirmation Numbers: Copa: BMJ3LF Alaska Airlines: HJJZRJ Passengers: - Kern Barta, Ticket Number: [redacted][redacted] - Gina Barta, Ticket Number: [redacted][redacted]

Last week, on July 2, [redacted], I had a reservation at the Best Western Plus in Victoria, BC. I had to take a ferry over to Victoria and unfortunately, I forgot my wallet and ID. I had the card that the reservation was made with, a photo, and a photocopy of my ID with me. The hotel wouldn't allow me to stay there and suggested I go to a hostel instead. They assured me that I would get my money back for the booking. However, I have now waited one week to speak to someone at Priceline about this. I just want the $[redacted].81 that I prepaid for the room back.

I haven't made any bookings yet. I am looking to reserve a car from August 13th, [redacted] at 7:00 PM in Atlantic City and return it on August 16th at 10:00 AM to Tampa Airport. The total cost advertised is $[redacted]. However, I will only need the car for 2 days and 15 hours. Could you please explain your rental time calculation method? I believe the total price is too high, so I would like to inquire if it can be adjusted for the actual 2 days and 15 hours I will require, instead of the initial booking for 3 full days. Thank you.

Yesterday, I was informed that the car rental would cost $[redacted].00 if I paid on that day. I submitted the payment, but plans have changed, and I no longer require the rental. Hertz at the airport advised me to reach out to you about a possible refund, possibly with a small cancellation fee. I am hopeful that you can assist me with this request as it was my first time opting to pay upfront. Could you please contact me via email to discuss this further?

Hello, I recently received $[redacted] for my airline trip, and I am planning to fly from New York City to Houston, Texas. I have already booked two airline tickets: one on Delta Airlines from New York to Atlanta and the other on Southwest for the return trip. The bookings were made in December [redacted]. I'm seeking assistance with my booking since I wasn't sure where I wanted to go with the extra $[redacted] added to my ticket. I have decided to visit my sister in Houston in November during the holidays. If anyone can help me with this, I would greatly appreciate it. Thank you.

I made a reservation at Baymont in Copley, Ohio but never got to stay due to the property management. I was assured a refund that day. After contacting Priceline customer service multiple times, they also confirmed the refund was processed but it hasn't shown up in my account. When I reached out to my bank, they mentioned the issue is on Priceline's end. Despite several follow-ups with Priceline, they only recently initiated the refund process after more than five days of waiting. I even offered to use the refund amount for a room booking, but they refused. This situation has left me financially strained, relying on $10 with no shelter or food for days. Both Priceline and the hotel are not taking responsibility, leaving me in a desperate situation. I just need my refund to secure a place to sleep after being homeless for days.

I booked a reservation at Days Inn in Ogden, Utah through Priceline. Upon arrival, Days Inn requested an additional $20 payment, which I had not expected. Feeling this was unfair, I chose not to stay. Despite contacting both Days Inn and Priceline, I was unable to obtain a refund for the unused room. I believe I was misled by Priceline, which then had a contradictory conversation with Days Inn where they denied requesting the extra $20. I am frustrated and seeking advice on disputing the refund denial when faced with this lack of transparency. I am willing to transfer the reservation to another Days Inn location but have faced refusal. I value honesty and trust in business transactions and feel disappointed by this experience. Thank you, L.B.