Priceline Customer Service Issues

I am looking to book three passengers on the same itinerary. We are flying from Philadelphia International Airport to Tampa, Florida on Saturday, July 17, [redacted], departing at 6:36 am via Delta Airlines. Our return flight is on Tuesday, July 20, [redacted], departing Tampa at 5:17 pm on American Airlines and arriving in Philadelphia at 8:05 pm. The passengers include one adult, age 69, and two 16-year-old children. The adult is flexible with seating and prefers the basic economy rate of $[redacted].60. The teenagers would like to sit together to provide support during the flight and are willing to pay an additional $[redacted].20 each for the main cabin upgrade, bringing their total to $[redacted].80 each. How can I make this arrangement?

Hello, I contacted GuestReservation.com during the day to address my concerns regarding reservation R[redacted]. I mistakenly booked a prepaid reservation, which was not my intention, and I am seeking a refund. After multiple interactions, Michael from GuestReservation customer service advised me to contact Ramada Hotel for refund approval. The hotel confirmed they are willing to refund the payment but mentioned that Priceline.com needs to proceed with it. Despite numerous attempts, I have not been able to reach Priceline.com. Therefore, I am reaching out to you for assistance. I have three more upcoming hotel reservations, and I intend to pay upon arrival. Please contact me at [redacted] as I need assistance in Spanish. Your help in resolving this matter is appreciated. The reservation dates are from July 25 to July 31 under the name of Ramon Rosario. Thank you, Luis E.

Regarding Priceline itinerary [redacted]-[redacted]-[redacted]-45, I bought a non-refundable mid-size SUV car rental from Ontario CA airport for 5/28. Due to an accident, I couldn't go, but my husband tried to pick it up for our son's event. Thrifty, the awarded rental, said Priceline disallowed the name change. He had to rent a more expensive SUV on-site. I contacted customer service but couldn't get my $[redacted].80 refunded. They pushed responsibility to Thrifty and praised my savings instead. I didn't anticipate canceling but hoped they would let my husband take it with a name change or rebook under his name. Alaska Airlines managed a similar situation with ease. After spending over $[redacted] on two rentals, I believe Priceline should refund my rental fee.

I made a flight booking for two passengers departing from Dallas Ft. Worth International Airport to South Bend on June 2, [redacted]. The reservation was made on United Airlines under the locator # DGJ3E9. The travelers on this trip are Walter M. Haislip II and Beverly Jeanne Wilson, with a layover at O'Hare airport. The payment was done using American Express, and two charges were made: $7.00 by Priceline at 6:39 AM and $[redacted].40 by United Airlines at 6:49 AM, both on June 2, [redacted]. I qualified for a full refund under Priceline's policy as I canceled within the 24-hour window of booking due to changes in my travel plans. I am requesting a total refund of $[redacted].40 from Priceline and United Airlines, hoping they will honor their refund policies. Best regards, Walter M. H. [redacted] Broadmoor Drive Richardson, TX [redacted] (C) [redacted] Email: [redacted] United Airlines flight Locator #: DGJ3E9

Dear customer service team, I booked one of your Express deals for a pet-friendly hotel but upon arrival, the hotel did not accept pets and demanded a $[redacted] deposit, which was not mentioned when booking. Additionally, they are charging $20 each time we move our car in and out of the parking lot. I contacted customer service, but the agent was unhelpful and the supervisor was rude and provided no solutions. Currently, we are taking turns staying in the room with our cat while the other stays in our running car. This experience has been disappointing and frustrating.

I am reaching out regarding the delay in processing my credit card refund. Despite multiple attempts to contact your customer service team via email and phone, the issue remains unresolved. After escalating the matter to supervisors and even involving the credit card company in a conference call, I was assured it would be resolved within 3 to 5 business days. However, the charge from May 6 still appears on my statement. The extended delay is unacceptable, and I have provided all necessary documentation. The lack of communication outside of business hours and the repetitive nature of explaining the situation to customer service is frustrating. I expect a prompt resolution and reimbursement without further delay.

I have purchased tickets from PRICELINE multiple times but I do not have a reservation in my account. I am struggling to log in because my phone number and zip code have changed over the years. This is preventing me from updating my information in order to access cheaper reservations by logging in. I cannot reach customer service as there is no option to speak to anyone without an existing reservation or having my current phone number on file. Is there a way for me to receive assistance from a representative without a booking? Could you provide a direct contact number for me to call for further help instead of the general customer service line?

I bought tickets from Priceline in March for a trip to CT on Spirit airlines. The total was supposed to be $[redacted].08, but when I tried to print my itinerary today, it showed $[redacted].32. It seems Priceline charged my PayPal account using my new card without my permission because my old card was lost. I've tried calling Priceline, but kept getting transferred to Spirit who couldn't assist. They mentioned I should contact Priceline. I'm upset because my card was charged without authorization, and if I cancel, I'll only get a credit for another trip. I'm frustrated as I can't reach Priceline to resolve this. I'm considering legal action against Priceline.

After booking a room at the Super 8 in Williams, AZ and paying, I was unexpectedly denied accommodation due to their no pet policy, despite their online claim of being pet-friendly. Upon showing the manager their website stating the pet policy, they promised to update it and refund my payment to my Chase Bank debit card used on March 22, [redacted]. I, Shawn S., paid $84.97 for a room booked under Dawn G.'s name. This incident raises concerns of discrimination for denying access to medically trained service dogs, protected under the Arizona disabilities rights acts. Immediate action is requested. Thank you.

I had a disappointing experience at the Super 8 in Williams, Az. Within minutes of paying for a room, the manager informed me that dogs were not allowed, despite the website stating it is "Pet Friendly." I showed him the website, but he still refused. I should not have been denied as federal and state laws protect the rights of individuals with accredited medical assist dogs, like mine. I stayed there with my dog before without any issues. I used my Chase Bank debit card on March 22, [redacted], for the reservation made by Dawn German. The promised refund has not been processed yet. I urge for prompt action to refund the $84.97 to Shawn Strong, the cardholder. Thank you.

Hello, On the 6th of April [redacted], I made a hotel reservation for Mr. H. Khalil in Sharm El Sheikh, Egypt. I specifically selected an all-inclusive option during the booking process. The initial pages clearly stated this, however, in the payment step, it only mentioned free breakfast and parking instead of all-inclusive. I raised this concern with customer service, but due to the non-refundable rate, they couldn't assist. I kindly request to cancel the reservation and receive credit for future travels instead of a cash refund. Please confirm this via email at rainerhickler@[redacted]. Thank you, R. Hickler ================================================================================== Your Priceline itinerary for Sharm El Sheikh on Monday, June 14, [redacted], with Reservation Number [redacted]-[redacted]-[redacted]-38 is as follows: Hotel: Renaissance by Marriott Sharm El Sheikh Golden View Beach Resort Date: 14th - 24th June Check-in: June 14th, 15:00 Check-out: June 24th Duration: 10 nights Address: Om El Seid Hill, Janub Sina, Sharm El Sheikh, Egypt Phone: +1 [redacted]4 Confirmation Number: [redacted]22

In March, I booked a trip for July 15th but my flight got shifted to three hours later. I tried on Monday morning (June 7th) to switch back to the original flight, Flight [redacted] departing at 7:15 am. I got stuck on hold for over two hours, only for the representative to lack information before I had to leave for a meeting. No one followed up, and now I can't reach customer service due to my flight being more than 14 days away. I simply want to be on the initial flight or an earlier one to avoid reaching Spokane too late and wasting the first day of my vacation. I believe rescheduling fees should not apply since I didn't request this change originally.

I spoke with a female representative on June 7th around noon to schedule a round-trip flight from Norfolk to San Antonio. Initially having an outbound credit of $[redacted].20 and a return credit of $[redacted].20, the outbound flight booking used the return credit of $[redacted].20, causing me to lose about $35.00 which was frustrating. After two calls and waiting 9 hours for a call back to resolve the issue, I eventually had to cancel the Norfolk reservation due to the inability to fix the problem and book the return flight from San Antonio without a high quote of $[redacted]. The actual round trip price was only $[redacted], so the $[redacted] quote was perplexing. This has been an unpleasant experience compared to previous flight cancellations due to COVID where vouchers were easily used. After canceling the Norfolk flight, I was provided with two trip numbers: [redacted]6 ($[redacted].20) and [redacted]7 ($[redacted].20), resulting in a $33.00 loss due to an employee error. I am seeking assistance to schedule a flight from Norfolk to San Antonio without any further issues. Thank you.

Yesterday, I made a payment for a stay at Holiday Inn in Tavares, Florida for $82 plus tax, totaling $99.99. After submitting my booking details, the card was declined, but $99.99 was still deducted from my bank account. I reached out to Priceline for a refund, providing screenshots of the transactions. I have yet to receive a response and three transactions amounting to $99.99 each have left my account with only $14 remaining. I am currently stranded during what was supposed to be a three-day vacation. I have contacted my bank, and they confirmed no issue on their end. This seems to be a glitch from Priceline that needs urgent resolution. While I await a refund or credit, I am hoping for an additional night's stay or compensation. Please assist in booking a room for tonight to alleviate the situation until the matter with the $[redacted] taken by Priceline is resolved. Your prompt attention to this matter is appreciated as contacting you has been challenging.

I booked a hotel through Priceline but had to change the dates by 1 day. Priceline charged me for both reservations despite being within the free change or cancellation period. I'm owed a $[redacted] refund for the initial booking, but have faced multiple obstacles trying to get it. Every time I call, I get different excuses such as the refund will be issued in 5-10 days, waiting on the accounting department, or being transferred to another department only to get hung up on. I've even had my bank and credit card company verify no refund was received. I've asked for a fax number or email to provide evidence but haven't had any luck. I'm seeking a full refund of $[redacted].40 for the canceled trip.

I authorized Priceline to charge my debit card $99.99, but they ended up charging my card three times when I tried to make a booking. The transaction failed, showing "card declined," even though my checking account balance reflected $[redacted]. Shortly after, my bank notified me of three charges of $99.99 each by Priceline. I simply want my money refunded and to secure three nights for free at the Holiday Inn in Tavares, Florida through Priceline. Thank you for your assistance.

I have previously shared my issue, but I want to explain it again. Today, I booked a one-night stay at the Hilton Seattle Airport for July 18, [redacted] (trip number [redacted]8). Additionally, I reserved a car from July 15, [redacted], to July 18, [redacted] (trip number [redacted]5). However, I did not make a second hotel reservation, but I see a booking at the Radisson Seattle Airport. Previously, I always used Priceline for reservations without any issues until about a year and a half ago. If this is the current standard for handling reservations, I may need to reconsider booking through Priceline. Our lack of travel was due to the pandemic. I kindly ask for assistance in resolving this issue as I prefer to stay at the Hilton, not the Radisson.

I request a refund to be processed to my account as it was before the deduction. Additionally, I kindly ask for a complimentary extension of 3 days on Priceline due to this misunderstanding. I suggest upgrading the phone system to streamline assistance as it can be challenging to reach support. Currently, obtaining help without a booked trip is complex, and the process involves writing a letter and a 10-day wait for resolution or credit. This improvement is crucial to avoid similar situations. Enhanced accessibility to live customer service representatives over automated services is preferred. Delays in refund processes are discouraging, and prompt action from higher management would be appreciated. Thank you.

I have been attempting to speak with a representative from your company for several weeks now regarding my ticket #[redacted]-[redacted]-[redacted]-45 to Maine. Unfortunately, the return flight has been rescheduled to an earlier time, causing a major inconvenience for my family. The rental home we have reserved is over 2 hours away from the airport, requiring the rest of my family to depart very early in the morning, which doesn't align with our planned activities. We would have to incur the additional cost of hotel rooms if we decide to stay the night before. I am hesitant to contact the airline directly to rebook due to concerns about my rental car reservation being affected. Despite numerous attempts, I have been unable to reach a live person and have only been told about long wait times with no callback. I am feeling increasingly frustrated and would greatly appreciate prompt assistance to avoid any last-minute complications. Kindly reach out to me at [redacted].

I recently made a reservation, but the app mistakenly reserved it for the wrong date. I promptly canceled it at the hotel, although the funds were still deducted from my account. After canceling that reservation, I rebooked for the correct date. The transaction was for $[redacted].57 with trip # [redacted]-[redacted]-[redacted]-77. I've been trying to get in touch regarding the refund, but haven't had any success so far. The hotel mentioned that Priceline needs to handle the cancellation, even though I have confirmation of the cancellation with #[redacted]42. My bank advised that Priceline should be the one refunding the money. I can be reached at [redacted].