Priceline Customer Service Issues

During my stay at Suburban Extended Stay from April 7th to April 14th, I encountered numerous issues. Despite being promised Wi-Fi daily to support my son's homeschooling, it was unreliable with cleanliness problems such as cockroaches and needles in the parking lot. Housekeeping claimed to clean the room, but it remained dirty. The police were called multiple times due to disturbances. The prepayment prevented me from leaving, as I lacked funds for alternative accommodations. The General Manager, Jonathan, advised contacting my bank for a refund but they declined. Even though the internet was advertised as free, it did not work. I believe a refund is warranted due to the inconvenience and disruption it caused for my son's education needs.

When I arrived at Baymont in Fairlawn, the front desk informed me that all the rooms were fully booked, leaving only one floor available with no rooms. Unfortunately, I was unable to get the room I had reserved and had to spend the night in my car. The staff suggested contacting Priceline for a refund. Despite my attempts to reach Priceline by phone, I was unsuccessful. Please feel free to call me at [redacted] or contact me via email at [redacted]. Thank you.

I made a non-refundable reservation with Roadway through Priceline. Upon arrival at the hotel, there was no available parking, and the surrounding area was chaotic with people outside. As we attempted to navigate, we encountered individuals engaged in suspicious transactions. Feeling unsafe, we decided to leave and booked a room elsewhere. Despite explaining the situation to Priceline, they informed us that the reservation could not be refunded. After checking the hotel's website and reading alarming reviews detailing dirty rooms, unclean linen, rude staff, and drug-related activities outside, I was shocked and disappointed by the experience.

I, Shirly Villa Maria, am seeking clarification regarding the abrupt cancellation of my flight on April 30th, QA flight [redacted]. Despite attempting to address my concerns with your office and Qatar Airways, I have encountered unhelpful responses. As a result, I have not been rebooked for an alternative flight, set for June 1st, leaving me stranded in Male with financial burdens for accommodation, meals, and even a repeated PCR test due to the flight cancellation. The lack of assistance has led to uncomfortable situations, and I request not only a refund for my ticket but reimbursement for all incurred expenses post-cancellation. I urge prompt attention to this matter and hold you responsible for the inconveniences caused. It is essential to provide a written explanation promptly and address the neglectful handling of my situation. Your immediate action and accountability in resolving this issue are greatly anticipated. Best regards, Shirly Villa Maria.

I am writing to inquire about the cancellation of my flight on April 30, [redacted], QA [redacted]. I did not receive any notification of the cancellation and was stranded in Male. I was informed that the next available flight is on June 1 but was redirected back to the original airline. I am unsure where to go next as it seems there is a lack of accountability and responsibility regarding the situation. I am concerned about accommodation, as I cannot afford to stay for an additional month due to limited financial resources and health issues as a person with a disability. I request an explanation for the delays and confusion that have inconvenienced me. Please respond to my message promptly. Sincerely, Shirly A. Villa Maria

I am a hotel partner at Strathallan Hotel & Spa - A Doubletree by Hilton. We need to refund a guest, Jahallah F., for his stay on 5/8/21-5/9/21 totaling $[redacted].93 due to issues with his visit. As the Front Office Manager, I am requesting assistance in processing this refund. Thank you. -Jeffrey May, Front Office Manager

Priceline trip number: [redacted]-[redacted]-[redacted]-44 From: Hyderabad to Houston May 26 Departure: 10:00 PM Confirmation numbers: - Airline: Z6ZVB - British: 3WHIJ9 Due to the current ban on travel from India to the US because of COVID-19, I believe airlines will be canceling flights. I would like a refund for the two tickets booked for: 1) Bolla Jyothi 2) Bolla Devi Prasanth I do not wish to receive travel credit as I have lost interest in traveling. Please understand my situation and process the refund promptly. Thank you.

During my stay at Quality Inn in Westminster, Colorado, it was dreadful. The noise was so disruptive that I ended up sleeping in my truck. When I informed the front desk about the issue, the response was unsatisfactory as they mentioned the other guests were rude. The staff's attitude was also unpleasant, and the lack of breakfast offerings - just a bottle of water and a honey bun that ran out - was disappointing. Adding to the disappointment was the absence of amenities like a pool or a hot tub for guests. The overall ambiance of the hotel felt gloomy, unlike the usual standard of Comfort Suites. The room cleanliness was subpar, with unvacuumed floors and what seemed like cigarette burns. I am seeking a full refund for both nights of my stay due to these numerous issues.

On March 29, [redacted], I made a reservation through your website. Nowhere during the booking process was it mentioned that I needed to be 21 years old to rent a room. Interestingly, I had stayed at the same hotel before when I was not even 20, and they allowed me to rent with my ID. However, during this recent stay, the front desk staff informed me of the age requirement and I had to cancel the reservation. They advised me to contact your customer service for the cancellation process to be initiated without charges. It has been nearly two months now, and I have yet to receive a refund for the canceled reservation.

Upon arrival, the check-in process was smooth, and the room seemed decent, aside from a broken TV stand, which wasn't an issue for me as I don't watch TV much. However, I quickly noticed the loud and alarming noise from the air-assisted toilet flush. To avoid the loud noise, I made sure to always flush the toilet with the door closed, especially during the night. During the wee hours of the morning, around 1 am, an incredibly loud noise that resembled a fire alarm or police siren startled us. As we panicked, thinking it was an emergency, we realized it was the toilet causing the commotion. Despite trying to contact the front desk for assistance, the phone was not working. The disturbance occurred again at 3:30 am, further disrupting our sleep. After explaining the toilet ordeal to the staff in the morning and waiting to speak with the manager, named Heather Hepler, we were disappointed to learn that due to booking through Priceline, no compensation could be provided for our inconvenience. The manager's lack of acknowledgment about the room's issue and the overall experience left me extremely dissatisfied. Despite having traveled to various places globally, this experience stands out negatively due to the management's disregard for guest comfort and safety.

I made a reservation for three adults at Disney's Grand Floridian for one night on May 5, [redacted]. I verified with both an agent and a supervisor to ensure the booking was at the Grand Floridian on the Seven Seas Lagoon as stated in the description. The listing mentioned two bedrooms, a microwave, and a refrigerator for $[redacted].21, leading me to believe we would have separate rooms. However, upon check-in, we were given a standard room with two queen beds, a sofa, fridge, and balcony, which was not what we expected. This situation was uncomfortable as booking a second room for my sister would have cost another $[redacted].21. Our Mother's Day celebration was negatively impacted as we had to share one room, contrary to our plans. I am requesting compensation from Priceline due to their inaccurate description and lack of clarification from their representatives. If there is any dispute between Priceline and Disney, I ask for it to be resolved without my involvement. Here is the Priceline listing for reference: Outer Building - Lagoon View [redacted] sq ft Bedroom 1: 6 King Beds and 6 Single Beds and 3 Beds, Bedroom 2: 1 King Bed or 2 Queen Beds or 1 King Bed and 1 Sofa Bed • Sleeps up to 5 Free WIFI Fridge Microwave I await your response. Regards, Tommy Sue Stone Hickory Corners, MI

Priceline Services, I made a booking with Trip Number [redacted]-[redacted]-[redacted]-75 through Priceline in [redacted], which was cancelled due to Covid-19 in [redacted]. I received travel credit following AirCanada’s policy at the time. AirCanada has since updated their policy as of 04/23/[redacted], stating that my ticket is eligible for a full refund if claimed by June 12th, [redacted]. My travel dates were post February 1, [redacted], and the ticket was purchased before April 13, [redacted], making it eligible for the refund. However, when I attempt to request a refund directly from AirCanada, I encounter an error as I booked through a Travel Agent, Priceline. AirCanada directs me to contact Priceline for the refund. Currently, I have a travel credit of $[redacted].88 expiring on October 15, [redacted]. I would like to either receive the full refund I am entitled to or convert the credit into a travel voucher with no expiration date. Thank you.

Trying to Make a Booking: To review and book your reservation, please provide your payment details. You can use Visa, Mastercard, American Express, or Discover. Enter the name on the card, card number, expiration date, and CVV code located on the back of your credit card. For monthly payments, you can choose Affirm, starting at $[redacted] per month. Enter your billing address, including street address, country, zip code, city, and email address. Provide your country code and mobile phone number to proceed. Remember, you can save $[redacted] on your stay at Pueblo Bonito Sunset Beach Resort in Los Cabos, Mexico, from June 1st to 8th. The total cost for 2 travelers is $[redacted].28 or as low as $[redacted] per month. One traveler is departing from Minneapolis (MSP) and the other from Reno (RNO). Please indicate if any travelers need special assistance. Thank you for your booking efforts!

I was recently mistreated and accused of drug use by the hotel management. They barged into my room without much notice, causing embarrassment and distress. My husband politely requested more time to prepare before they entered, but we were treated unfairly. Despite having paid for another day, we were asked to leave before check-out time. We believe we deserve compensation for the three nights we paid for due to the poor treatment we received and being unjustly kicked out of the hotel after false accusations.

I made a reservation today at a motel called Priscilla Inn in Buena Park. I inquired about their pet policy as I need to bring my little dog for emotional support and protection. Despite being assured that the hotel was pet-friendly, upon arrival, I discovered it was now called "Sure Stay." This is a major inconvenience, and I am requesting a refund of $[redacted] promptly. The name change and lack of pet-friendliness are unacceptable. I will be disputing this charge with my bank if necessary. Furthermore, I experienced a fraudulent incident with a staff member over the phone, which has raised concerns about the integrity of your operation. There seems to be suspicious activity surrounding your company, and I intend to report this to consumer affairs. I urge you to address this matter promptly and issue my refund. Also, I did not receive my confirmation email. This whole experience has been disappointing, and I expect a resolution soon. Thank you. Lucy C.

I made air reservations for 5 people on February 3, [redacted]. I canceled that reservation and on February 4, [redacted], I made reservations for the same 5 people, going to the same place on the same date. I needed to change the arrival time to make the check-in time at the destination. We received a credit from United on 2/23/21 from the first canceled flight through our Visa card billing. On 4/12/21, we received a debit amount of the same value United Airlines had previously credited us. United Airlines states on their information, “Cancellation policy: cancel online for free until Thursday, February 4th, at 11:29 PM and get a full refund.” After canceling the flight made on February 3, we made new reservations on February 4 at 9:02 PM through Priceline using both Delta and United. WE REQUEST A REFUND! WE CANNOT FLY ON THE SAME DAY TWO TIMES TO THE SAME DESTINATION! WE MET UNITED AIRLINES' CANCELLATION TIME LIMIT BEFORE MAKING NEW RESERVATIONS! IF WE HAD FUTURE UNITED AIRLINES RESERVATIONS, THEY SHOULD HAVE APPEARED! Bogus

I'm seeking a refund for two unused flights due to Covid and a family bereavement. One ticket was used for my brother's funeral, the second couldn't be used as my sister-in-law had to cancel due to Covid. I've been trying to resolve this with Priceline so I can plan a trip but need the refund on my credit card first. One ticket I used has the record # AZBMOI, October 1-5 on American Airlines. I spoke to a representative yesterday who didn't understand and hung up after 5 minutes. I've been on hold for almost 2 hours today. Please assist me with this issue so I can rebook with Priceline. My contact numbers are [redacted] or [redacted]. Thank you.

I made a booking through a third-party on your website and requested a "pet-friendly room." Upon arrival at the hotel after a long drive with my three dogs, I was unexpectedly turned away despite already being checked in and paying. I am frustrated as I cannot cancel or change my reservation, and I cannot reach anyone for assistance. I am currently stranded in Portland, Oregon with nowhere to stay for the night with my dogs and a friend. I urgently need someone to address this issue promptly. Please give me a call at [redacted]. I prefer a phone call over an email response. Your immediate attention to this matter would be greatly appreciated.

We reserved a room with two queen beds and received confirmation via email, but upon arrival, we were given a king bed instead. After waiting until midnight, we were provided a roll-up bed. The price for the stay was not cheap for two nights, and the mix-up greatly affected our vacation. I am disappointed by the failure in communication between your company and the hotel. It is essential that this situation is rectified. Just as one expects to receive a book when ordering from Amazon, we expected to receive the reserved room type. Please address this matter promptly as it was not our error. I would kindly ask for resolution in this regard. We had encountered some rudeness from the staff member who assisted us at the hotel, which further added to our unpleasant experience. Reference Number: [redacted] Booked under the name Omar Rafidi

I made a car rental reservation for Friday, September 11, [redacted], through September 18, [redacted], with Sixth Rent a Car in Las Vegas. Upon arrival, they gave my confirmed car to someone else but offered an upgrade for an additional $[redacted], which I confirmed was the total extra cost. After disputing the additional $[redacted] charge, my credit card company sided with me, refunding all charges except the original rental cost and the agreed $[redacted] extra. The company has now sent me to collections for $[redacted], damaging my credit. They seem to have a history of this deceitful practice. I hope for assistance in resolving this situation through Priceline, as they support customer contracts.