Delete a wrong added flight attached to our original flight plan sent to e-mail as an alert

GetHuman5888953's Problem With a Reservation issue with Priceline from March 2021

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The issue in GetHuman5888953's own words
Have them correct wrong info about our flight plan. Their e-mail to us shows they have added another flight completely different from our paid-for one the day before ours, with our flight still showing on the right day. ... Your system is not giving us the right flight we have paid for. They have added another flight to the one we already have. They sent an email today showing the change and said it was from American. Our flight plan on American still shows the same one we have paid for. We have tried to call Priceline but can't get through the automated system. *Priceline trip ****-***-***-***They show a flight on May ** from LAX to Charlotte, N. C. which should be deleted as we have no knowledge of where that came from. Our paid- for plan is from Palm Springs to Bangor, Me. leaving at *:** on May ** with two stops in Texas and Philadelphia. Please help us. We are very concerned. Thank you. A. Johns PLEASE E-MAIL US AS WE CAN'T GET THROUGH TO PRICELINE. WE HAVE TRIED SEVERAL TIMES TODAY. *****@***.com
We can't get through to an agent. As soon as they hear we want info on our flight, a recorded voice comes on saying they won't discuss flights until * days before departure. We were able to get through when our flight was changed the first time, but only because we couldn't give the numbers of our flight and they called us back. Now, we can't get through to settle this wrong info they sent today on our e-mail.
We want to know why they sent us e-mails with the wrong flight info. American Air shows the correct flight on our mobile phone app.
We expect a company to be able to provide an easy way to get through to a customer. This was our first time using Priceline.
Phone calls and writing this e-mail
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Priceline

Priceline
Problem With a Reservation issue
Reported by GetHuman5888953
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 6430 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
Email address
Phone number

Timeline

GetHuman5888953 started working on this issue
Mar 26th 1:25am
GetHuman5888953 indicated the issue is not fixed yet.
Mar 26th 1:37am
GetHuman5888953 indicated the issue is not fixed yet.
Mar 26th 1:38am
GetHuman5888953 indicated the issue is not fixed yet.
Mar 26th 1:38am
GetHuman5888953 indicated the issue is not fixed yet.
Mar 26th 1:38am