Priceline Customer Service Issues

Hello, I have been a loyal customer of Priceline for many years and have frequently used their services. Last night, I made a reservation for a room at Redroof Inn [redacted] Central in Knoxville, TN. Unfortunately, I have never experienced such a terrible hotel room before. The surrounding neighborhood was concerning, and my husband and I felt uneasy upon arrival. Despite already paying over $80 for the room, I was hesitant to lose the money and convinced my husband to give it a chance. However, the condition of the hotel was extremely disappointing. The hallway leading to our room was dirty and sticky, indicating a lack of cleanliness for an extended period. There were individuals openly using drugs, and the room itself reeked of cigarette smoke and marijuana. The bedspread had burn marks, and the bathroom had exposed wiring. The loud noise outside has kept me awake, adding to our discomfort. I am shocked that Priceline associates with such a subpar establishment and believe I am entitled to a full refund due to this unacceptable experience. Thank you, Susan S. [redacted] [redacted]

I hold tickets to travel from Orlando, Florida to Tokyo on April 3, [redacted]. However, the Japanese government does not permit U.S. citizens to enter Tokyo due to restrictions. I contacted a customer service representative from Priceline to request a refund for my tickets, but I was informed that I would need to pay $[redacted] per ticket for cancellation and refund. I fail to understand why I am being charged a fee for tickets to a destination that I am currently unable to enter. I am seeking a refund from Priceline for my tickets. This experience with Priceline has been disappointing, and I may not use their services again. I appreciate your assistance with this frustrating issue.

Name: Annemarie M. Receipt Number: [redacted]7 Upon arrival, we were denied access to the hotel. They claimed they had no record of our reservation and no rooms available. Despite numerous attempts to contact Priceline for assistance, we were unsuccessful. After being contacted back at nearly 2am and then disconnected, our subsequent efforts to chat, text, and call went unanswered. A charge of $[redacted].63 has been made on my credit card for the reservation. We were forced to drive for two hours to find alternative accommodations, which was both frustrating and unsafe, especially with children. The most frustrating part has been the inability to reach anyone at Priceline for a resolution. Kindly refund the charge to my credit card for the unfulfilled stay. I have exhausted all avenues to connect with Priceline on this matter. If the issue remains unresolved, I will proceed with disputing the charge with my credit card company. Thank you.

I am seeking an immediate refund for two rooms I booked through Priceline on March 12th. The hotel was overbooked, and the alternative rooms offered were inadequate for our group. Sadly, I have not received a refund, a call back from customer service, or any communication from an online agent despite multiple attempts. This lack of response has left me disappointed and frustrated. Other travelers in my party who booked through different online platforms have already received their refunds and had their concerns addressed promptly. I have been waiting for some resolution since March 13th, and it’s been five days since I reported the issue without any update. I was informed an investigation would take place, but I have not heard anything further.

I encountered an issue with my recent booking through Priceline for a stay at Holiday Express in Boca Raton, FL. Although I reserved and paid for three rooms for five days, upon arrival, the hotel only had one room available. Subsequently, we were forced to secure an additional room at a higher rate from the hotel directly. The hotel claimed that Priceline had not booked the other two rooms. This error caused inconvenience as two individuals had to drive to Miami in search of accommodation. I used my Zeitgeist debit card for payment. Given the situation, I urge for a swift resolution either by rectifying the booking mistake or providing a refund and compensation for the inconvenience caused. Your prompt attention to this matter would be greatly appreciated. Thank you. Felix.

I booked a room at Quality Inn Downtown Stuart, Florida for March 26, [redacted] via Priceline on July 30, [redacted]. Unfortunately, due to COVID-19 restrictions, I am still unable to travel as I live in a retirement assisted living facility. I have been trying to cancel my reservation since March 16, [redacted] to get a refund of $[redacted].99, but I am unable to do so online as the system requires a trip number which is not listed on my confirmation. Quality Inn couldn't help as the booking was made through Priceline. Allison from Quality Inn mentioned she could approve the refund once cancelled through Priceline. Please assist with cancelling the reservation and issuing the refund. You can reach me at [redacted] for any further correspondence. Thank you, Lawrence Kuhl.

I had to cancel my pre-planned trip from a year ago in December [redacted] due to the cruise being unable to sail in April [redacted] because of the COVID-19 pandemic. Despite this, Priceline has not helped with either canceling the flights or providing credit to rebook for April [redacted] to align with the new cruise date. They insist the flights must be used in [redacted] or the credit is lost. This situation is unfair, as my family of 6 will lose the money spent on flights and have to pay in full again for the cruise in [redacted]. Penalizing customers during a pandemic with added financial strain is unacceptable. We plan to escalate this issue to shed light on policies that disregard the current economic challenges.

I am experiencing an issue with the flight booking I made through your system. An additional flight has been added to our itinerary without our consent. Despite receiving an email notification from American Airlines about this change, our original flight plan remains the same on American's platform. I have attempted to contact Priceline to resolve this matter, but have been unable to navigate the automated phone system. Priceline trip #[redacted]-[redacted]-[redacted]-79 The added flight from LAX to Charlotte on May 11 is incorrect; our paid-for itinerary is from Palm Springs to Bangor on May 12 at 6:44 AM, with layovers in Texas and Philadelphia. Your prompt assistance in correcting this error is greatly appreciated. Thank you, A. Johns. Kindly communicate with us via email, as our attempts to reach Priceline by phone have been unsuccessful. Thank you. Email: [redacted]

My spouse and I are relocating, and I mistakenly booked a hotel room for March 25th next year due to an error on the website. Upon arrival, the hotel couldn't refund the booking but charged more than the initial price. As we don't need the room in 10 months, the hotel suggested contacting Priceline for a refund. We are en route to Louisiana and willing to trade the reservation if possible at a closer location.

On March 12th, I made a reservation for two rooms in Shreveport, Louisiana, each with two double beds. Upon arrival, the hotel was overbooked and could only offer a one-bedroom suite, which was not sufficient for me and my fellow travelers. Despite being directed to contact Priceline for a refund or alternative accommodations, I have not heard back from them as of March 26th. Despite multiple attempts to follow up with Priceline, including speaking to an agent online and calling a provided number, I have yet to receive the assistance I need. This issue has been ongoing since March 12th, and I am only seeking a refund of $[redacted] as I no longer wish to rebook another hotel. Thank you for your attention to this matter.

I had a reservation for seven nights at the Red Roof Inn on Papermill in Knoxville. Our stay initially went well, but things took a negative turn. The front desk, without any valid reason, allowed the police into our room, providing them with an access key. We were not engaging in any misconduct, and their actions infringed on our privacy and safety. Feeling unsettled, we left for another hotel. I was advised to seek a refund through Priceline, the platform through which I made the reservation. I am requesting a refund for the remaining four days of the stay we did not utilize. Please inform me if you require additional details to facilitate this refund. I eagerly anticipate seeing the reimbursement reflected in my bank statement.

I attempted to book a trip to Las Vegas for my husband from Tampa, Florida through Priceline. After selecting the flight and entering my card details, the page took 5 minutes to load and then stated the flight was not available. I checked my card balance and was surprised to find charges for both flights totaling $[redacted], one with Spirit and one with Frontier. I have been trying to reach customer service for 4 days with no success. I only have an order number, not a reservation number. The phone number I provided doesn't match what they have, and I'm unable to resolve this through my bank account. Please contact me urgently via email at [redacted] or [redacted] Phone numbers are [redacted] or [redacted].

The room type advertised by Priceline differs from the actual room reserved by the hotel for my stay. Despite multiple attempts through customer chat, I have yet to receive a resolution. After being encouraged to call in, my phone conversations have not been fruitful. Promised follow-ups never materialized, and repeated calls result in being auto-rejected due to high call volumes. This issue has persisted for over a month without a fix. All I am requesting is a change from a king bed to 2 queen beds, which the hotel will allow for an extra charge. Given the error in the room type, I believe Priceline should cover the additional fee or find an alternative solution at no cost to me.

I am currently staying at America's Best Value Inn. I had reserved a room from the 29th to the 2nd, but I am extremely disappointed with the condition of the rooms. Despite booking a room with a king-size bed, upon arrival, I was informed by the attendant that the room was not cleaned. He offered me a two-bed room for the same price, which I accepted. However, upon entering the room, neither bed was made, tables were dirty, and there was trash on the floor. I also noticed unsavory individuals loitering around outside, making me feel unsafe and uncomfortable. I don't feel secure entering or leaving my room, let alone parking my vehicle here. Due to the unsanitary and unsafe conditions, I urgently need to cancel my reservation from tomorrow until the 2nd of April.

Trip #[redacted]-[redacted]-[redacted]-22 was originally scheduled for June 13, [redacted], to June 16, [redacted]. It was non-cancelable, non-transferable, and non-refundable. Unfortunately, due to Covid-19, our travel plans were disrupted as the cruise was canceled, and European travel restrictions were implemented leading to the closure of the hotel. Mercure Paris Centre Tour Eiffel informed me that the reservation could be changed within one year through Priceline. I contacted Priceline on June 8th, [redacted], and rescheduled the trip for June 12-15, [redacted]. However, the cruise has been canceled once again. When attempting to access my reservation on the website, the trip number is no longer visible. I paid $[redacted].89 initially and am seeking a refund due to the Covid-19 situation. If a refund is not feasible, I would like to reschedule the reservation for another date. Your guidance on this matter would be appreciated.

I made a reservation with your hotel, but I accidentally booked a room down the road which isn't helpful. I spoke to a lady at the hotel, canceled the reservation, and made a new one on-site. They assured me the refund would be processed within 3 to 5 business days. However, it's been longer, and no money has been returned to my card. It seems the original reservation was not canceled as it still shows active. I would like to switch the room I paid for to the correct date. I'm frustrated with the lack of assistance from the hotel staff and associated companies. I hope you can change my perception with prompt action. I have all the necessary booking details and receipts. Please contact me via call, text, smoke signal, or carrier pigeon. Thank you.

I, Stacye H., bought a car rental booking for $[redacted].20 via Priceline for 3/31/[redacted]-4/07/[redacted] at Spokane Wa International Airport. Due to my car breaking down, I needed a rental urgently. Upon arrival at the airport, I was informed that I needed a copy of a flight itinerary to rent a car, despite not needing it when making the reservation online. This requirement wasn't communicated clearly by Thrifty. I'm frustrated as this affects my ability to commute to work. Since the reservation is non-refundable, Priceline is reluctant to provide a refund. I feel unfairly treated and demand a refund along with the rental. I have sought legal advice on this matter, and further action will be taken if not resolved promptly. My contact details are as follows: Stacye H. [redacted] E Mansfield Ave. Apt. 58 Spokane Valley, WA [redacted] [redacted] [redacted] [redacted] [redacted] Thank you for addressing this issue promptly. Stacye H.

I made a hotel reservation through Priceline for a stay at the Court Yard Marina Del Rey from March 31 to April 4. Despite a smooth check-in process, I was disappointed to find that the room did not have the balcony I had specifically requested and discussed at length with a Priceline travel agent. The agent had assured me that the room would include a balcony with a view. I traveled all the way from Rhode Island for this vacation and having a balcony was an important factor in my decision to book this hotel. I am currently in Los Angeles and will be here for three more days. Can you please assist me in resolving this issue promptly? I am prepared to provide the confirmation number and email for further assistance. Thank you.

I have been trying to contact Priceline to address an issue with the motel they booked for us. We do not seek a refund, as the accommodation is unacceptable. My husband encountered bed bugs during his last stay there, which cost us over $[redacted] to eradicate. This experience was embarrassing for my grandson and me, especially when a bed bug was found in his backpack at school. The motel's location in a medical district is concerning due to the visitors it attracts. Additionally, the lack of breakfast and a pool is disappointing. We prefer to be in Killeen, Texas, and would appreciate a transfer to a different hotel in the correct city. Despite Priceline promising a supervisor would call back, their response was unhelpful and they hung up during our last call. We have been attempting to reach them all week without success. Your assistance with this matter is greatly appreciated.

Hello, my name is Elena. I made a reservation which included a $12 room protection fee. When booking, I encountered some issues as the website kept kicking me out, but after several attempts, I successfully made the reservation. Shortly after booking, we found out that a household member tested positive for COVID. I tried to cancel but did not receive any email confirmations for my trip on any of my email addresses. When I called to cancel, the system claimed I did not select the protection option, which I find frustrating. Given that my family are frontline workers, I would not have booked without protection. It has been less than 5 hours since the booking, and when trying to contact customer service, the wait time is over 2 hours or advises calling within 7 days of the trip.