Priceline and embassy suites hotel downtown Portland on Feb. **th-the **th I stayed the...

GetHuman-treylerp's customer service issue with Priceline from March 2021

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The issue in GetHuman-treylerp's own words
Priceline and embassy suites hotel downtown Portland on Feb. **th-the **th I stayed there and was treated so very rudely after staying there countless times...first I was asked what my medical condition was that deserved me a service animal which I told her was illegal she continued to demand i tell so reluctantly i did and my dog seemed to be an issue and then*the gentleman hotel attendant who was on duty at the time I checked in opened the bathroom door for me and my son ..he let the door go and it smashed my * year old son in the face. Causing him extreme pain and trauma. He was scared and didn't come out of the room til check out. The thing is he saw this happen and just walked off didn't see if he was ok or apologize.*Then it seemed there was a condescending demeanor towards me when I asked about a charge on my bill.... I was treated like I was a peasant or so beneath them.*Then I asked for towels after a long day at work they never came, i fell asleep and woke up without any towels and when we got there the seal on the room was broken.... Ughhh and there were other issues also but this should be enough*I would like compensation in ** days no charge stay in any room of my choice, full refund for every time I stayed there which is alot.... And a cash settlement to be determined.*What happened was illegal and totally negligent and knowingly harmful.*This is the best option for embassy suites and priceline as this is a clear disregard for the laws regarding service animals and the Americans with disabilities act. I called customer service already and i thought this would have been dealt with by now but it doesn't seem to be a priority.*Sincerely *Mark Gailey****-***-****

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Priceline

Customer service issue
Reported by GetHuman-treylerp
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 6269 others
0 customers following this

Timeline

GetHuman-treylerp started working on this issue
Mar 19th 7:53pm

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