Priceline Customer Service Issues

Archive 41

The following are issues that customers reported to GetHuman about Priceline customer service, archive #41. It includes a selection of 20 issue(s) reported January 21, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am dissatisfied with the car reservation made through Priceline. Despite multiple attempts to resolve the issue with the Philippines customer service, we were charged more than initially quoted. The rental price spiked from $22 to $48 per day, totaling $[redacted].13 with taxes and fees. We feel misled and would like a refund or booking cancellation. The discrepancy between the quoted price and final charge is unacceptable. I have reached out to Priceline via email and attempted to cancel immediately after booking. Alamo confirmed they are unable to adjust the charges. We are in a difficult financial situation due to the pandemic and would appreciate prompt assistance from a US representative. Please, contact me at [redacted] or via email. Your help in resolving this issue is greatly appreciated. Sincerely, Ana Z. and Oskar M.
Reported by GetHuman-zenongal on Thursday, January 21, 2021 8:43 PM
I made a recent booking through Priceline but my flight was canceled due to COVID impacting WestJet flights to Cancun. Originally, my return flight to Canada was scheduled for Feb 10th but now it's on Jan 30th. I've spoken to Priceline customer service about changing my dates to Jan 28th-30th. The hotel, The Royal Cancun, approved the date change pending availability, and I need Priceline to confirm with them. The hotel gave the number 1-[redacted] for confirmation. My confirmation numbers are [redacted] [redacted] [redacted] for the hotel and [redacted] [redacted] [redacted] 45 for Priceline. I've already contacted the hotel but need Priceline to verify the new dates. You can reach me at 1-[redacted] for any updates. Thank you, Patricia Young. Currently staying at Nomads Hostel on Isla Mujeres awaiting a resolution.
Reported by GetHuman5684300 on Saturday, January 23, 2021 8:21 PM
I made a flight reservation with American Airlines through Priceline on 1/19/[redacted] for 1/20/21 from Jacksonville, FL to Cincinnati, OH. My trip number is [redacted]8, and the ticket number is [redacted][redacted]. Shortly after booking, I realized the date was mistakenly changed to the 26th, causing me to miss work. After canceling, I received an email confirming a free cancellation and a refund within 5-10 business days. Due to Priceline's error, I had to buy another ticket to make it to work. Despite numerous attempts to reach Priceline, I only encountered automated responses. I recently spoke to an American Airlines representative who stated the ticket was "voided" on their end, indicating they never received payment. Priceline's website claims the refund is being processed by the airline, which contradicts the airline's information. Given the current circumstances with COVID-19, it is unacceptable for Priceline to retain customers' funds.
Reported by GetHuman5711505 on Monday, February 1, 2021 4:29 PM
I made a car reservation on Priceline (Thrifty) back in January 31, [redacted], for $[redacted]. Due to the pandemic, I had to cancel my trip plans. I received a voucher valid until 4/16/[redacted]. I recently tried to book a car using the voucher for a trip to Florida but couldn't find any available deals on Priceline Express Deals. Despite being advised to check daily for new deals, I was unsuccessful even after a month of searching. When I contacted Priceline, the representative couldn't assist me. I even offered to use the voucher for a hotel but was told that wasn't possible. Unfortunately, I had to cancel my Florida vacation because I couldn't utilize the voucher. I'm willing to cooperate, but considering the effort I made, losing $[redacted] is concerning. I hope there's a resolution that can be offered to me.
Reported by GetHuman-cariccru on Friday, February 5, 2021 5:49 PM
I'm Dennis Di Cristina. Unfortunately, I've been double-booked for tonight's reservation. The front desk confirmed this and is willing to cancel the extra booking with your approval. I initiated this process earlier today with Wayne, who said he would contact the hotel but we got cut off before a solution was reached. Being a platinum VIP member, I trust that you can efficiently and decisively resolve this matter.
Reported by GetHuman5731571 on Monday, February 8, 2021 12:33 AM
Hello, my name is Chelsea M. I made a reservation at the Hilton Garden Inn Exton/West Chester for a one-night stay from February 7th to February 8th, [redacted]. I checked in at 5 p.m. and have been here for almost 5 hours. I encountered an issue with the hot tub and pool amenities at this hotel. While my companion and I were in the hot tub, a group of 10 individuals entered, breaching COVID-19 social distancing guidelines. Despite notifying the front desk staff member, Sasha, there was no resolution offered. We felt unsafe and unable to enjoy the facilities while maintaining proper distancing. This experience was frustrating and disappointing, especially during these times.
Reported by GetHuman5731726 on Monday, February 8, 2021 2:53 AM
On February 1, [redacted], I reserved a room in Bainbridge, GA. When I arrived, the lady couldn't find my reservation. After looking into it, I discovered that, for some strange reason, it was actually booked in Quincy, Florida, not Georgia. I promptly called customer service within 30 minutes of making the reservation to correct the error. They informed me they couldn't transfer it, so the reservation was canceled, and I was told I'd be refunded within one business day. However, I have yet to receive my refund. I reached out to PayPal, and they explained that Priceline needs to confirm the refund on their end. I didn't intend to book a room in Quincy; this mistake isn't my fault. I would appreciate a swift resolution as I value my hard-earned money. It's unfair that I have yet to receive a refund for a reservation I didn't make in the first place.
Reported by GetHuman5738923 on Wednesday, February 10, 2021 4:27 AM
Subject: Urgent Issue with Priceline Reservation To whom it may concern at Priceline Customer Service, I am writing to address a false advertising concern regarding a recent reservation with Routes Car Rental. I have received an email from Routes Car Rental requesting contact to process my refund. The check should be sent to the following address: Florence Dawn Ferdinand [redacted] 84th Avenue New Carrollton, MD [redacted] Thank you, F. Dawn Ferdinand
Reported by GetHuman5740775 on Wednesday, February 10, 2021 6:40 PM
I was wrongly charged a smoking fee even though I do not smoke. On a previous stay, there were cleanliness issues and condoms found in the room. Despite a prior incident, I was mistakenly charged for smoke in the latest stay. Upon checkout, I discovered the charge. I felt offended as I had my children with me and was shown pictures of evidence that I had no knowledge of. I visited the hotel seeking clarification and a refund due to the unjust charge.
Reported by GetHuman-mike_par on Friday, February 12, 2021 12:46 AM
I booked a room through Priceline at the Courtyard Marriott in Greensboro but encountered a power outage upon my arrival this morning. Despite having paid, I was unable to check in due to the situation. I believe it's only fair to adjust my reservation from last night to tonight since I haven't been able to use the room. It's now 8:23 a.m. and I still have not had the chance to stay there, with check-out looming. I'd be grateful if they could allow me to check in as soon as possible once the power is restored. Thank you.
Reported by GetHuman5749918 on Saturday, February 13, 2021 1:25 PM
Due to the weather conditions around 2 a.m., I made a reservation for a room. Even though I arrived at 2:30 a.m., they refused to provide the room and demanded payment for a different one. I declined, requesting a refund and cancellation instead. Despite my attempts to contact Priceline since 4 a.m., it's been challenging. After speaking with an agent for an hour and a half, she abruptly ended the call. I simply seek a refund or booking at a different hotel, as I am unwilling to stay at the current one.
Reported by GetHuman5751760 on Sunday, February 14, 2021 1:11 AM
I set the filter for pet-friendly properties, but the ones shown weren't pet-friendly. Upon check-in, I couldn't connect to the Wi-Fi to access information. I was surprised by a $[redacted] cash deposit and $60 fees not mentioned upfront. I expect the total price to be transparent when booking on Priceline. I arrived at the front desk at 2 a.m. in -35 degree weather with my dogs, unaware of additional charges. This experience left me frustrated. My mother is also upset and seeking a refund. The miscommunication and hidden charges made finding accommodation difficult in extreme weather conditions with pets.
Reported by GetHuman-bethswan on Tuesday, February 16, 2021 11:08 PM
I have spent the last five hours trying to get a mistake fixed. I purchased round-trip business class tickets from [redacted] to Honolulu, confirmed by your company, but was placed in economy class on one leg from Seattle to Honolulu. After waiting for hours and struggling to explain the issue to non-English speaking customer service representatives who eventually hung up on me, I managed to reserve seats in business class for three out of four legs on the Delta website. However, for one leg, I was asked to pay an upgrade fee. After spending two more hours on hold with Delta and 45 minutes arguing with them, I still couldn't get the issue resolved. Upon returning to your customer support, I experienced another hang-up. It's frustrating that while most airlines allow seat selection, Delta claims that you, Priceline, put me in economy class for that particular leg, despite me paying for and confirming a round-trip business class ticket. This needs to be rectified immediately before the seats are sold out, or I will have to cancel my trip and pursue legal action for damages against your company.
Reported by GetHuman5764587 on Friday, February 19, 2021 6:05 AM
During my stay at Harbor House Inn in Morro Bay, I was informed of a $25 pet charge for one night, as stated in a document upon check-in. I extended my stay for two more nights for myself. Due to an early 4am check-out, I did not receive a final bill, but now I have noticed three separate charges of $28, which is incorrect. I only approved one $25 pet charge. Moreover, there were language barriers with the staff, which made it unclear if they understood my concerns or potentially added unauthorized charges or provided subpar service. I raised safety concerns regarding a previous disturbance and recent incidents involving marijuana use on the premises, which were not properly addressed by the staff. I request that two of the three $28 charges for the pet fee be waived promptly, as agreed upon during check-in. Thank you. - Maureen McGuire Dudley, VIP Priceline Member
Reported by GetHuman5769588 on Saturday, February 20, 2021 9:02 PM
I booked a room at 2 am because the roads were icy. The hotel claimed that due to an audit, my reservation was technically for the next day even though it was the correct date. When asked to pay for another room, I declined and asked for a refund. The hotel staff mentioned that Priceline needed to handle it. After two days, I contacted Priceline, but the call was disconnected after waiting for 1 hour and 45 minutes. Finally, after reaching someone, they said the hotel had to issue the refund after speaking to a manager. It has been over a week, and they still haven't contacted the manager. I'm frustrated as this has happened before. I would like this matter resolved promptly.
Reported by GetHuman5751760 on Sunday, February 21, 2021 7:04 PM
I recently booked a vacation package that included airfare, hotel, and a rental car. Upon arrival at MCO, I noticed that the car rental location was not conveniently in the terminal as stated in my itinerary, requiring a shuttle ride. When I contacted Priceline for assistance, the representative was unhelpful and dismissive of my concerns about the inconvenience. Additionally, the car rental company unexpectedly charged me an extra $[redacted] for being "late," even though my flight was on time. This experience has been frustrating and has negatively impacted our trip. I have booked numerous trips before without encountering such issues, and it seems there may be a discrepancy in how the car rentals are presented on the website. When booking a package deal, the car rental appears to align with flight times, while booking just a car indicates a shuttle service, causing confusion. This discrepancy with Green Motion's rental location description at MCO has made the process misleading and inconvenient.
Reported by GetHuman5776499 on Tuesday, February 23, 2021 11:19 AM
Last night, I booked a flight through Priceline with Jet Blue to secure a specific price and schedule. In December, due to COVID-19, I received a $[redacted].20 credit for a future Jet Blue flight booked through Priceline. I contacted them this morning to apply the credit to my recent reservation. To my disappointment, they informed me that I needed to create a new reservation for the same flight, pay the price difference, and then cancel the original booking. I complied and paid the difference with my credit card. Despite receiving confirmation emails from Priceline, the new reservation did not show up when I checked with Jet Blue. It turned out to be a duplicate booking issue because Priceline failed to cancel the initial reservation. After spending over 3 hours on the phone attempting to resolve this with Priceline, I felt frustrated. The situation left me with a useless credit and duplicate charges on my credit card. Priceline's failure to correct the mistake has resulted in inconvenience and financial strain for me.
Reported by GetHuman-gadoxie on Thursday, February 25, 2021 12:14 AM
February 25, [redacted] Raquel Alvarez 39 Cary Ave Apt 10 Chelsea, MA [redacted] Dear Sir/Madam, I recently encountered an issue with Priceline's service and I am reaching out to seek compensation. On February 5, I used Priceline to book a family trip to Naples, Florida, scheduled to arrive on the morning of February 15. Upon arrival at the rental counter, our reservation could not be found initially, and when located, the price differed from what I had prepaid. Subsequently, it was discovered there were two reservations for the same day - one prepaid and one pay upon arrival, resulting in being charged for both. This was without my knowledge, and as a single person, I could not have taken possession of two vehicles. I am writing to request assistance in resolving this matter. I paid for two rentals but only picked up one. The situation was challenging and disappointing, and it amounted to $[redacted].94 for one rental and a prepaid rental for $[redacted].00. We are seeking a refund for the unused vehicle. Kindly call me at [redacted] to acknowledge our appeal. Sincerely, Raquel Alvarez
Reported by GetHuman-ravenalv on Thursday, February 25, 2021 3:45 PM
Dear Sir/Madam, I am reaching out to address an issue I encountered with Priceline's service. On February 5, I used Priceline to book a family trip to Naples, Florida, with an intended arrival date of February 15. However, upon arrival at the rental counter, there was confusion as the reservation could not be located initially, and the final price differed from the prepaid amount. It was later revealed that there were two reservations for the same day - a prepaid and a pay-upon-arrival booking - resulting in me being charged for both vehicles, even though only one was picked up. This oversight led to a frustrating experience, costing me a total of $[redacted].94 for one rental and a prepaid rental of $[redacted].00. I am seeking a refund for the unused vehicle as a resolution to this issue. Kindly contact me at [redacted] to confirm your assistance with this matter. Sincerely, Raquel Alvarez
Reported by GetHuman-ravenalv on Thursday, February 25, 2021 3:48 PM
I have recently experienced the sudden and heartbreaking loss of my husband, Mikeal Steele, on Dec 3rd, [redacted]. Coping with this profound loss has been incredibly difficult as I navigate frozen assets and accounts. I found myself in a distressing situation when I accidentally booked a stay at the Days Inn by Wyndham in Lenoir City, TN instead of Lenoir, NC. Although I made this error through my tears and emotional exhaustion, Snap Travel and Priceline have been understanding and promptly refunded the booking amount. I am reaching out to verify and expedite the reimbursement process, as my financial situation is challenging until late June or early July. I appreciate any assistance during this trying time as I adjust to a new reality without my beloved husband and best friend. Thank you for your attention. Sincerely, Andrea S.
Reported by GetHuman5785554 on Thursday, February 25, 2021 10:25 PM

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