Priceline Customer Service Issues

After renting a car through Priceline, I received an email with a 10% discount for my next purchase. However, I couldn't find where to enter the coupon code when making a new reservation. I tried reaching out via text as suggested on their website but received no response. Clicking on the "contact us" link led to an error message. It's disappointing when a company doesn't respond to messages or provide proper contact options. I ended up booking through Travelocity due to these issues and might avoid Priceline in the future if customer service remains lacking.

On August 8th, [redacted], I booked a 5-night stay through Priceline for $[redacted].50. Upon check-in, I was charged an additional $[redacted].50 as a security deposit, with the assurance that it would be refunded within 30 days. Despite this, the refund has not been issued, and when I contacted the motel, I was directed back to Priceline for resolution. I also had to cut my stay short due to an emergency, but the motel was unhelpful and even threatened harassment charges when I inquired about the refund. This experience has left me feeling frustrated and unsure of what steps to take. I have tried to resolve this directly with the motel to no avail and seek assistance in getting my refund and addressing the poor treatment I received. I can be reached at [redacted] or [redacted] or [redacted]. My debit card's last four digits are either [redacted] or [redacted]; a replacement card was issued for the same account.

My recent experience at the Holiday Inn was quite disappointing. I was provided with the wrong directions by an employee, and upon arrival, the customer service was lacking. Breakfast was limited to a protein bar and juice due to COVID restrictions, which was unexpected for a supposed 3-star hotel. During my stay at the Holiday Inn in Gonzales, the breakfast was satisfactory, but I encountered issues with obtaining more sugar for my coffee at checkout. Despite requesting additional sugar and cream, I was met with resistance. The customer service representative was unable to accommodate my simple request. Following my stay, I attempted to contact Priceline for assistance but encountered difficulties in reaching a representative. This is the second disappointing experience I've had with Priceline hotels, the first being at the Econolodge in Baton Rouge with multiple maintenance issues. The lack of efficient customer service and communication has left me frustrated with these hotel experiences.

On September 17, I used Priceline to book a room at the Radisson. During check-in, I changed my mind about staying there. The staff assured me that the hotel wouldn't charge me, but mentioned I needed to contact Priceline for a refund. Please refund the full amount I was charged. I am Laura Browne, my Priceline trip number is [redacted]-[redacted]-[redacted]-77. You can contact me at [redacted] or email me at [redacted] I look forward to a prompt resolution. Thank you, Laura Browne.

I contacted Quality Inn in Temecula, California to address the cancellation of my reservation. The Priceline agent informed me inaccurately that the hotel allows cats. I spoke with reservation agent Kellen/Kelan who mentioned a fee of $10 per cat, required cancellation by October 18 before 5pm, and complimentary hot breakfast. I made the booking on October 1, [redacted], after 10pm with reservation # R[redacted]48 and itinerary # R[redacted] for October 19 to October 22. Following payment, I discovered via email and receipt that it was non-refundable. I am unable to travel from Northern California to Temecula due to this issue. The hotel informed me today that my reservation was cancelled, and the money is with Priceline.com. I request a prompt refund. Thank you, Sonia Lee.

I made an online reservation for a two-day trip assuming all expenses, including the deposit, were covered. Arriving at the hotel, I was unexpectedly asked for a $[redacted] deposit. Unfortunately, I couldn't pay as I lacked cash and the credit card I had was in my dad's name, requiring his presence and ID for use. Consequently, I had to find another hotel for accommodation. I am wondering if there is a possibility to get a refund for not utilizing the initial hotel reservation due to these circumstances.

I'm Crystal France. I stayed at the Shoeboat Hotel but only for one night, not two. The room had mold, the tub felt unstable, and nothing worked properly. Manager Aris was sympathetic and suggested I reach out to you for a refund. Please contact me at +[redacted]5. Looking forward to resolving this with Priceline soon. Thank you.

I have been trying to contact your company for the past three days regarding an error I made in booking a reservation. Despite reaching out to Priceline multiple times, I was given conflicting information. When I spoke to the general manager at Candlewood Suites in Bethlehem, they mentioned that Priceline did not contact them to cancel the reservation despite assuring me they tried. Due to booking through Priceline, the general manager was unable to assist me. I am frustrated by the lack of transparency and the inability to cancel the reservation promptly after realizing the mistake. I hope to receive a prompt and honest response regarding my cancellation request.

I made a hotel reservation at Comfort Inn & Suites in Franklin, Kentucky some weeks ago. Surprisingly, they charged my debit card $[redacted] even though we never stayed there, and we have evidence to prove it. I have been contacting them for two weeks to resolve this matter, but no progress has been made. It's frustrating to still be chasing a refund when we clearly did not use the booking. I demand my $[redacted] back promptly. The reservation was under Steven Q. and Tiffany K., and the phone number associated with the booking was [redacted]. It's unacceptable to be treated this way, and I expect a resolution immediately.

I am requesting assistance regarding a car rental issue for my wife, R. Rohmer, on October 14, [redacted]. The confirmation number is J[redacted] for a compact car. Upon arrival at Dollar Rent a Car in Louisville airport, they did not have a car available, and my wife, who has a broken arm, was told to wait for a return. They later offered a different vehicle as an upgrade, which she accepted. The rental charge was unexpectedly high at $[redacted], despite our initial reservation payment of $[redacted].45 for the car and $91 for insurance. The situation has caused frustration as the total cost amounts to $[redacted].45. I, A. Rohmer, need assistance to resolve this issue and reduce the rental charge. I have been unable to reach a live person despite numerous attempts to call various listed numbers. Please update your online information regarding car rental rates. For further assistance, please contact me at [redacted].

I made a reservation through Priceline for a room at the Comfort Inn in Hannibal, Missouri, for last night. Upon check-in, the clerk, who was working alone, mentioned she had no desire to be a manager while a plastic sheet secured with duct tape was displayed behind her. The hotel lobby and hallways smelled strongly of cigarette smoke, even though it is advertised as smoke-free. When I addressed this issue with the clerk, she blamed workers in the building. Despite briefly airing out the room, the cigarette smell lingered. Additionally, we found a cockroach in the ceiling, which my husband had to deal with. The room was also noisy due to a loud fridge and a barking dog nearby. Breakfast was limited to dry cereal and coffee in the lobby since the clerk was absent for a while. Overall, our stay was very disappointing and unacceptable given the circumstances.

I have a hearing impairment and need assistance with modifying the return date of our flight from LAX to Omaha. We are currently in the Philippines, where phone service is unreliable. Originally, our return flight was scheduled for January 24, [redacted]. However, we changed our flight with Philippine Airlines to October 30, [redacted], to both return home. The flight we need to adjust is with American Airlines, which can only be done through Priceline as it was booked there. I found several suitable flights on American Airlines website for October 30, [redacted], mostly in the morning of October 31, [redacted]. Please correspond via email for further assistance. Thank you! - Joel Ahrenholtz

I made a reservation through Priceline for a room at Comfort Inn in Monterey, California. Unfortunately, upon my arrival, I was informed that the hotel was fully booked and unable to accommodate my booking. I am requesting a full refund to be credited back to my bank account promptly. I have already contacted customer service without resolution, and I am experiencing financial strain from having to secure alternate accommodations at an additional cost. Your prompt attention to this matter is greatly appreciated. Thank you.

Earlier today, I encountered an issue while attempting to book a 2-night stay at Courtyard by Marriott Atlanta Alpharetta for October 20th and 21st on your website. I spoke with Andrew from Sales who also faced difficulties securing the reservation at the VIP discounted rate. After providing Andrew with my debit card details, I was informed of a system error following a hold period. Upon retrying 30 minutes later, the system indicated the reservation already existing, though the hotel had no record of it. An unauthorized charge of $[redacted].02 was made to my account with no corresponding reservation in your system. I am urgently seeking confirmation for this booking. If I do not receive a response promptly, I will need to consider potential fraudulent activity involving my card via Priceline. Despite multiple attempts to contact, I have been unable to reach a resolution.

I recently made a reservation at Pioneer Casino in Laughlin, Nevada for me and my fiancé. Unexpectedly, we had to move due to circumstances related to COVID-19, leaving us unable to fulfill our reservation. Unfortunately, without a working cell phone, I couldn't contact you promptly to address this. I understand the reservation required a payment of $60, and while it may seem insignificant, it is important for us at this time. I kindly request your assistance in promptly refunding this amount, even if it requires reporting it as fraudulent. Your quick action in processing the refund would be greatly appreciated. Thank you.

I needed to travel for my sister's funeral and searched for pet-friendly hotels. I booked a hotel assuming it was pet-friendly, but upon calling, I found out it wasn't. I requested a partial refund due to the misunderstanding, but it was denied. I believe it's unfair that there was no clear indication on the website about pet policies. I ended up staying at another hotel, and now I'm requesting at least a partial refund for the unused booking. I hope you can reconsider this situation and provide a fair resolution. Thank you, Steve R. [redacted].

I made a mistake when booking a room through Priceline. I accidentally double booked for October 9th and October 10th with the wrong name initially. Despite trying to correct the name, I got charged twice for each day. The hotel wouldn't allow me to change the name, making one of the reservations pointless. I've tried multiple times to cancel and get a refund, but they refused. I urgently need the refund due to financial difficulties, especially with the current global situation. They charged me $53 and then an extra $60 because of their policy requiring a matching ID. Despite my efforts to explain and correct the error, I was not granted a refund. I am in dire need of the money as the holidays are approaching. I ask for assistance in obtaining a refund for the mistaken bookings. Thank you.

I made a reservation through Priceline on October 9th and 10th, [redacted]. I paid for the room for two days but forgot to include my fiance's name on the booking. Despite multiple attempts to cancel and several calls for help, I ended up being charged twice for each day. They claimed I checked into the room, but I wasn't even in town that weekend. The customer service has been unhelpful, rude, and provided no solutions. I am disappointed by the lack of options to change or modify reservations. As a VIP member, I expect better service. I am seeking a full refund and want to escalate this issue to corporate or a higher authority.

On March 14, [redacted], my scheduled return to Kyiv, Ukraine was affected by the pandemic travel ban, preventing my travel. I am now attempting to reschedule my flight for November 15 within my window of November 15-23. However, the Covid-19 regulations imposed by Ukraine are making it difficult to book in advance. These conditions require me to take a Covid-19 PCR test before departure from the U.S., with results available within 3-5 days. Additionally, I must be in Kyiv within 48 hours of receiving the test results, take another PCR test upon arrival, and self-isolate for 24-48 hours until those results are ready. Due to potential connecting flights, such as in Istanbul, I am seeking information on further requirements beyond mask-wearing and social distancing. The flight details for my return travel are as follows: Priceline trip # [redacted]7, originally scheduled for March 14 on Turkish Airlines Flight #34, with ticket number [redacted][redacted]. I had purchased travel insurance for this trip and I am inquiring about its coverage in case of Covid-19 situations or a family emergency. Clarification on potential charges for rebooking would also be appreciated, as I was told at George Bush Airport that there would be no charges if rebooked within a year. Contact: Michael Whaley Phone: [redacted] Email: [redacted]

I had a disappointing experience at the Quality Inn where I stayed for four nights. The rooms were extremely dirty with stained floors. There were individuals, possibly workers, walking around late at night. There was a lot of traffic in and out of multiple rooms all night. I didn't receive towels on Sunday, and the lock on my room was malfunctioning. The parking lot was near a large electrical complex where questionable individuals worked on cars. The manager was helpful, especially when a potentially dangerous situation occurred on Saturday night. The air conditioning was so loud I had to turn it off, only to be disturbed by noise from outside. I had to endure this for four nights due to the no-cancellation policy. I hope to hear back regarding this experience. The manager made an effort, but the overall situation was chaotic.