After a recent car rental thru Priceline I rec'd an email thanking me & offering a...

GetHuman5311142's Problem With a Reservation issue with Priceline from September 2020

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Priceline Trip Number, Billing address, Email address, and Phone number
The issue in GetHuman5311142's own words
After a recent car rental thru Priceline I rec'd an email thanking me & offering a **% discount on my next purchase. When I made another reservation * weeks later I couldn't find anywhere to insert the coupon code they provided. I tried to contact them via text (which their website suggested) and got no response. When I attemped to contact Priceline customer service by clicking on the "contact us" link on their website, all I got was a flag stating "Sorry, we couldn't find any help article to cater to your request." I consider it extremely poor business practices for a company to fail to reply to a client's text or to even allow an email thru the link on a company's website. I wound up booking my current reservation thru Travelocity, and may never do business with Priceline in the future if this is the kind of customer relations they provide.

GetHuman5311142 did not yet indicate what Priceline should do to make this right.

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Priceline

Problem With a Reservation issue
Reported by GetHuman5311142
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 4941 others
0 customers following this

Timeline

GetHuman5311142 started working on this issue
Sep 29th, 2020 5:40am