I booked at hotel in Orlando at a La Quinta Inn for ***-***. The bed was so uncomfortab...

GetHuman5300801's Dispute a Charge issue with Priceline from September 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5300801's own words
I booked at hotel in Orlando at a La Quinta Inn for ***-***. The bed was so uncomfortable that my girlfriend couldn't sleep at all, so we had to change hotels. We booked a Holiday Inn Express (also through Priceline) for ***-***. When I checked out of La Quinta on the morning of ***, I turned in my keys to the front desk associate and let him know that we would be checking out early. He said that he'd be happy to refund me for the remaining nights of my stay, but that since it was a prepaid reservation, I would have to call Priceline and have them call him at the hotel for the refund to go through. I called Priceline about a week after while I was at work. The associate that I spoke to called La Quinta Inn and was not very clear about what they said, but said that I would not be able to get a refund because they had no record of something? I ended the call when I realized that my problem wasn't going to be solved with that conversation. I am fine paying for the first night at La Quinta since we stayed there, but I do not want to be responsible for the other two nights, especially since we ended up paying for another hotel. Thank you in advance for your help.

GetHuman5300801 did not yet indicate what Priceline should do to make this right.

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Priceline

Dispute a Charge issue
Reported by GetHuman5300801
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 4931 others
0 customers following this
Items needed
Priceline Trip Number
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Timeline

GetHuman5300801 started working on this issue
Sep 25th, 2020 6:02pm
GetHuman5300801 indicated the issue is not fixed yet.
Sep 25th, 2020 6:02pm
GetHuman5300801 indicated the issue is not fixed yet.
Sep 25th, 2020 6:02pm

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