I booked a room at a Super * in Austin, paid for in advance, when I arrived to check in...

GetHuman5255794's customer service issue with Priceline from September 2020

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The issue in GetHuman5255794's own words
I booked a room at a Super * in Austin, paid for in advance, when I arrived to check in I was told I must Give a $*** incidentals deposit, which I didn’t have. Then it was reduced to $** again. I didn’t have it on hand Priceline’s page mane only one mention of the fee and it was hidden amongst a run on paragraph starting with COVID ** procedures. I was told that I will not be getting a refund for my prepaid room. Priceline should have put that $*** deposit ( which the hotel say may take up to * days to show up on guests account) Front and center on the first page when booking. *The whole thing is illegal and shows no consideration to the guests

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Customer service issue
Reported by GetHuman5255794
Sep 12th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 5325 others
0 customers following this


GetHuman5255794 started working on this issue
Sep 12th, 2020 3:38am
GetHuman5255794 indicated the issue is not fixed yet.
Sep 12th, 2020 8:03am