Priceline Customer Service Issues

Archive 35

The following are issues that customers reported to GetHuman about Priceline customer service, archive #35. It includes a selection of 20 issue(s) reported August 4, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Lizzette Hollingsworth-Gunkel, and I used Priceline Trip Number #[redacted]-[redacted]-[redacted]-86 or Delta Confirmation #GZXTYN for my Costa Rica flight in [redacted] or [redacted]. The trip was from Detroit to Costa Rica on Sept. 4th and returning on Sept. 13th. I need to update my employer email address, previously linked to this booking as [redacted], to my personal email [redacted] I've tried to make the change on your website but couldn't find a way, so I am reaching out for your assistance. For any inquiries, please reach me at [redacted]. Thank you for your help. Sincerely, Lizzette Hollingsworth-Gunkel.
Reported by GetHuman5130262 on Tuesday, August 4, 2020 3:14 PM
Subject: Request for Refund or Extension of Flight Credit (Reservation [redacted]7) Dear Customer Service, I am reaching out regarding Reservation [redacted]7. The flight linked to this reservation was canceled on March 7, [redacted] due to the cancellation of our May cruise to the Baltic region. Priceline issued a credit for future flights that must be booked and used by January 13, [redacted]. While we acknowledge that the tickets were initially non-refundable, we are now seeking a refund based on the following reasons: 1. Air France, the operating airline, has refunded full fares for flights canceled on May 14 due to travel restrictions from the United States. 2. Travel to Europe remains infeasible as long as Europe restricts travel from the United States for U.S. citizens. These limitations are likely to extend through January 13, [redacted]. Considering the ongoing pandemic, the uncertainty surrounding travel, and the unlikelihood of our ability to utilize the credit before its expiry, we kindly request either an extension of the booking deadline until January 13, [redacted] or a refund for the tickets in question. Thank you for your attention to this matter. Warm regards, Beverly F. James F. [redacted]
Reported by GetHuman5134194 on Wednesday, August 5, 2020 4:23 PM
I had a rental car reservation with Enterprise for today until the 10th at [redacted] Becker Dr in Roanoke Rapids, NC. Being eight months pregnant, I needed the vehicle for a doctor's appointment. However, when I arrived, the clerk informed me that they had given away the car because I was late and didn't call in. This was a first for me, as I believed reservations were held until canceled. I was relieved not to be charged for the vehicle, but I was disappointed and frustrated by the situation. The clerk suggested going to Raleigh or Virginia for a rental, but now I'm left without a vehicle and feeling upset.
Reported by GetHuman5138176 on Thursday, August 6, 2020 5:39 PM
Hello! I visited your website and stumbled upon a deal to stay at Palm Mountain Resort and Spa in Palm Springs for $[redacted].29. Interestingly, when I checked the hotel website directly, they are also offering the same price of $[redacted].29. I noticed on your website that you claim to offer the best price guaranteed. I'm a bit confused since I am not seeing any price difference from booking directly with the hotel. Could you please clarify? Thank you for your help!
Reported by GetHuman5145879 on Sunday, August 9, 2020 9:38 AM
On February 22, [redacted], I made a reservation for two tickets via Priceline. The itinerary includes flights from Tel Aviv to Zurich, Boston, Munich, and back to Tel Aviv starting on August 22, with Lufthansa as the main carrier. Some of the flights have been canceled, making it impossible for us to proceed with this journey. Given our age, over 75, and concerns about the current situation with COVID-19, we do not feel safe traveling until a vaccine is available. Surprisingly, I cannot locate the booking number, only the PNR, and a charge of $1,[redacted].82 on my credit card. I am requesting a refund from Priceline, but I am encountering difficulty reaching a representative due to the missing reservation number. Thank you, E. Hecht
Reported by GetHuman5152905 on Tuesday, August 11, 2020 1:34 PM
I've attempted to make a reservation online three times, but each time I completed the process, I received an error message stating that my email address was invalid, which I know is not the case. I've found the customer service experience to be very frustrating. The system keeps asking for a trip number and phone number, which I don't have, leading to a loop of prompts to enter these details. Can someone please reach out to me at [redacted] so I can speak to a live representative about why the system is not functioning correctly? Thank you.
Reported by GetHuman5156108 on Wednesday, August 12, 2020 11:24 AM
On August 6, [redacted], I used your website to book a room in Portland for September 5-8, [redacted]. However, after filling out my information, I realized the booking confirmation was for a property in Celina, OH, which was not what I intended. When I contacted customer service, they informed me that a refund and cancellation were not possible, which was frustrating. The representative I spoke with seemed to be outsourced. My account was charged $[redacted].80, which I feel was done unfairly. I am very disappointed by this experience, especially since I have used other travel sites within your organization that allow refunds. Due to my upcoming surgery on September 5, [redacted], it is crucial for me to get this matter resolved promptly. Please refund the money to my account. I will be escalating this issue with relevant authorities if necessary. Thank you for your immediate attention. You can contact me at cltcelestetlc@yahoo,@ com or [redacted]. Sincerely, Celeste Thornes. CC: Attorney General, FTC, FCC.
Reported by GetHuman5158871 on Thursday, August 13, 2020 4:03 AM
I had a confirmed reservation through Priceline with Trip Number: [redacted]-[redacted]-[redacted]-45. However, upon arriving at the location specified for car pick-up, they refused to provide the car. Despite confirming the address over the phone, I was directed to another location in San Diego. Even after speaking to an employee at the second location and being assured of getting a car, I was denied based on the contract terms regarding unlimited mileage. Despite offering to resolve the mileage concern later, they still refused to rent me a car. I am seeking a full refund for the advance payment, compensation for the time wasted and financial losses incurred, and I also request that this company be removed as a rental car supplier on Priceline's platform.
Reported by GetHuman-iathwal on Thursday, August 13, 2020 8:10 PM
I recently canceled my flight through Priceline due to COVID-19, but I was still charged on my credit card. I had to cancel a flight to New York booked with United Airlines through Priceline because of the pandemic. Despite multiple attempts to cancel through Priceline's automated system, it failed to process. I then contacted United Airlines directly, and they canceled the flight, assuming Priceline would follow suit. However, Priceline failed to cancel the booking despite my numerous calls. The system kept claiming my flight was never booked and advised me to contact the airline. I urgently need a refund for this mistake. My details: Garden Seo [redacted] +[redacted] I am seeking a refund for the canceled United Airlines flight. Requesting a refund for this transaction under confirmation number [redacted] for the trip from Little Rock, AR, to New York City, NY on Sunday, August 9, with United Airlines Flight [redacted]. Thank you for your prompt assistance. Garden Seo + Hyun Joo Shin + Joshua Seo
Reported by GetHuman5175274 on Tuesday, August 18, 2020 3:32 PM
Last night, I contacted Priceline to make a reservation using a coupon code for $20 off an express deal. When I couldn't find where to apply the code during checkout, I reached out to support. The representative assured me multiple times that she could apply the coupon after booking. However, after confirming my reservation, she informed me the coupon couldn't be used because the deal was under $[redacted]. Feeling misled, I requested to speak to a supervisor for an exception, but the representative declined and promised a callback. Despite waiting over 15 minutes, no one contacted me. I tried calling back, but had no luck reaching a live person. This experience has been disappointing, especially since I didn't have extra funds for the hotel. I hope Priceline addresses this issue promptly and improves their customer service to prevent similar incidents.
Reported by GetHuman5036027 on Tuesday, August 18, 2020 6:14 PM
Hello, I am reaching out regarding a cancellation issue for a reservation made by members Alicia Dalence Romero de Landeau and Jose Dalence from HOLIDAYS LOUNGE at HARD ROCK HOTEL & CASINO PUNTA CANA in the Dominican Republic. They have not received the refund of $2,[redacted].10 promised due to pandemic-related travel restrictions. The refund was supposedly processed with authorization number [redacted]. The reservation number is [redacted]66 and flight number is [redacted]9. Can you provide a contact number for further assistance with this refund request? Thank you. Best regards, Romy Patino
Reported by GetHuman5183123 on Thursday, August 20, 2020 6:23 PM
I have been waiting for a refund for over a month. I keep getting directed back to Hertz and then back to Priceline. Hertz claims they did not charge me because the car was never picked up and the reservation was canceled. However, Priceline charged me twice and has my bank details. I need to know where my money is. I had two reservations that were canceled and rebooked. I was charged $[redacted].25 for both but have not received a refund. The refund was supposed to be processed within 7 to 10 business days.
Reported by GetHuman5189462 on Saturday, August 22, 2020 7:44 PM
I had a car rental reservation to visit my daughter and meet my newborn grandson. Due to unforeseen circumstances, I had to cancel the trip. Despite Priceline offering free cancellation, Hertz charged me a $[redacted] fee. I contacted Priceline, but they directed me back to Hertz. After a lengthy chat session, Priceline insisted I speak to Hertz. A back-and-forth ensued, but finally, Hertz agreed to refund my payment after reviewing with a supervisor. However, I discovered another charge related to an insurance policy that was not refunded. I am left wondering how to recover this additional expense. The delay in receiving the refund and the added charge have caused me financial strain as a senior on a fixed income. I hope for a resolution before I resort to sharing my experience on social media. Thank you for your attention.
Reported by GetHuman-dukemtm on Monday, August 24, 2020 2:32 AM
I made a reservation with Priceline at 10:00am and was informed when I called to cancel that it was not possible. I was not informed at the time of booking that cancellations were not allowed. I then inquired about a price match for a lower rate my husband found ($17 less) since we accidentally double-booked. I requested a $17 credit, feeling I should have qualified for their price match policy. Despite being on hold for over an hour at 1:00am, they did not assist me within the 24-hour price match window. When I called the next day for help, they claimed the 24-hour period had passed, even though I had called within that timeframe. Dealing with Priceline has been incredibly frustrating, and I believe they missed an opportunity for good customer service. I suggest trying other travel services like Expedia or Kayak instead. Their lack of flexibility and unwillingness to assist over a small amount like $17 is disappointing.
Reported by GetHuman5208006 on Friday, August 28, 2020 3:32 PM
I have a reservation for what I thought was Marriott at Sherman Oaks. However, upon contacting the hotel, I discovered that the reservation was made through Priceline. I need to adjust the dates to 21-23 Sept 20 instead of 21-24 Sep 20. Despite calling Priceline, I am unable to modify my reservation as the system does not locate it with my trip number or associated phone number. Strangely, my credit card has already been charged the full amount for the booking. My reservation number is R[redacted].
Reported by GetHuman5208556 on Friday, August 28, 2020 5:38 PM
I stayed at Super 8 in Nacogdoches, TX, reservation from 15th-16th Aug [redacted] through Priceline with the Trip number [redacted]48. The stay turned out to be terrible due to bed bugs on my bed sheets. I asked to change rooms, but all other hotels in the town were full. The front desk gave me new linen, but it was still dirty with what seemed to be a dead bug. The situation was unacceptable. Despite the front desk noting my complaint for the manager to contact me, I never received a call. At check-out, my daughter had bed bug bites on her legs, resulting in a very unpleasant experience. I am seeking a full refund and will not book with Super 8 Hotel in the future. I appreciate any help to address this matter effectively. Thank you.
Reported by GetHuman5208883 on Friday, August 28, 2020 7:01 PM
I reserved a room for a week as a business with an ARIZONA TRANSACTION PRIVILEGE TAX LICENSE. Priceline didn't have an option to designate it as a business transaction. Despite calling Priceline, the customer service agent insisted I had agreed to a contract upon booking. I made a business reservation and was charged for the stay plus $[redacted].46 in taxes and fees, which weren't detailed in the itinerary I received via email. I did not sign any agreement authorizing these charges. My reservation number is [redacted]-[redacted]-[redacted]-44, with TPTL number [redacted]5 expiring on 12/2/[redacted]. Priceline promised to send a detailed invoice for the taxes and fees, which they failed to do. I propose Priceline apply the 10% new account discount, AAA member discount, and government/law enforcement discount. Any taxes collected should be promptly refunded, and the fees should be returned. I also request a ground-floor room at a discounted rate compliant with the Federal ADA.
Reported by GetHuman5218862 on Tuesday, September 1, 2020 4:02 AM
Hello, I'm Kimberly K. from Plano. On September 1st, I made a reservation through Priceline to stay at Comfort Inn located at [redacted] Central Parkway E, Plano, Texas. The next morning, my boyfriend went to the pool and began itching, finding red spots on his arm due to a widespread of poison ivy on the property. I documented the issue with twenty pictures. I am hoping for a full refund as the hotel was made aware of the problem. The local health department and hotel management have been notified. While the parent company has been informed, they suggest Priceline covers the cost. Local management has not responded. I am seeking a refund due to the discomfort caused. Thank you for looking into this matter to prevent further incidents.
Reported by GetHuman-wirezso on Thursday, September 3, 2020 3:33 AM
I am interested in applying for a job with Priceline in Illinois. I would like to visit hotels recommended by Priceline to verify their quality. Currently, I have had unpleasant experiences with hotels booked through Priceline and believe there is room to improve the market. I am eager to contribute and ensure customers get value for their money. If Priceline is hiring, I would like to be considered for a role where I can help assess and recommend quality accommodations. Please reach out to me at TR Mobley at [redacted] to discuss this opportunity further. Thank you.
Reported by GetHuman-mobleytr on Friday, September 4, 2020 12:04 PM
I booked an express deal on Priceline for a Mid-Sized SUV for $[redacted] expecting either Ace Rental Car or Advantage Rent a Car. Unfortunately, the reservation ended up being with Fox Rent a Car, a company I did not intend to book with. Fox's vehicles have a reputation for being damaged, old, and lacking safety features like car alarms, which concerns me for my upcoming rental. Despite multiple attempts to reach out, I haven't received a helpful response. In the past, I had a bad experience with Fox where the vehicle was in poor condition and needed repairs, causing a significant delay. This is not the first time I've faced issues with Priceline, and I am disappointed with this situation. I have evidence of the initial express deal I selected and hope for a resolution to this matter promptly. I believe in good customer service and hope for assistance in resolving this issue to avoid renting from Fox Rent A Car in the future. Thank you.
Reported by GetHuman5232029 on Friday, September 4, 2020 6:18 PM

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