Priceline Customer Service Issues

I made a reservation through an express deal, but the hotel assigned doesn't allow locals to stay. Despite paying for the room upfront, I can't stay there, leaving me without accommodation for the night. This situation, beyond my control, shouldn't occur as it wasn't clear local guests were restricted before I paid. I feel it's unfair that Priceline didn't thoroughly check the hotel's policies. I need another hotel near Valley View / Roanoke Airport, excluding Extended Stay America, due to previous issues there. I suggest Priceline cover the cost using the payment for Quality Inn or their own means as I'm a loyal Priceline VIP member. If not resolved promptly as requested, I may consider legal action. Thank you for addressing this promptly.

I am disappointed with my hotel experience. I reserved a smoking room but received a non-smoking one. Additionally, the room was not clean, and the front desk claimed they were fully booked and could not assist. Our mini-fridge was broken, and when we called, we were only offered more ice buckets as a solution. I attempted to contact customer service last night, but no one answered. I am frustrated with the service and condition of the hotel and request a full refund. I expect to be relocated to a better hotel promptly. I am reconsidering using Priceline again due to the lack of assistance provided.

Priceline Trip Number: [redacted]-[redacted]-[redacted]-91 - Coconut Waikiki Hotel I was informed by Coconut Waikiki Hotel that our reservations for July 9th & 10th, [redacted], have been cancelled. I tried calling the hotel but got no response. Later in the day, I called again and found out that the hotel is closed due to the coronavirus pandemic. I would appreciate a refund credited back to my debit card to resolve this situation.

On June 26, [redacted], I made a reservation with Priceline for a room at Howard Johnsons on 12:31 Nevada Avenue in Colorado Springs. When I arrived, the front desk attendant, Angie, refused to accept my reservation even though it was paid for. She demanded a $50 cash deposit and was unwilling to provide change, insisting I give her a $[redacted] bill. She made the check-in process difficult and uncomfortable, insisting on the cash deposit despite the reservation already being paid for with a credit card. I had to walk quite a distance to break the large bill. Angie's behavior was uncooperative and humiliating, criticizing my use of Priceline. This experience was so unsettling that it has cut our vacation short as her treatment left me in a bad mood.

On June 26, I noticed a great price starting from $49 for Pacific Inn Kamloops for July 24-28. Planning a golf trip around those dates, the rate showed $55 per night. I double-checked the total price, including tax, and clicked the reserve button after ensuring taxes were included. To my surprise, the final price was $77, not the $55 initially quoted, feeling like a bait and switch tactic. This was unexpected, especially with the low price guarantee. Comparing with my regular travel provider, I discovered a cheaper rate for the exact same booking. Leveraging my $10 rewards, I saved over $30, making my total $[redacted] instead of your $[redacted] offer. Despite considering your low price guarantee, Expedia remains my preferred choice. I wonder if this pricing inconsistency is common or a system error that charged me $77 per night instead of $55. If possible, adjusting the rate to the advertised price would be appreciated, or I may need to proceed with my Expedia reservation. Thank you.

Hello, we reserved a room through Priceline at Jack London Lodge in Glen Ellen, California for Friday, June 26, [redacted]. The amenities listed, such as in-room coffee makers and complimentary breakfast, were appealing for the price we paid. Unfortunately, upon arrival, we discovered breakfast was no longer provided, and there was no coffee maker in the room. Consequently, we had to spend extra money on meals and coffee. Initially, we used the Express Deals option to book an affordable motel. We expected it to be a 3-star hotel close to the wedding venue, but were surprised to find out it was a two-story motel (Best Western Petaluma) farther away. We were unable to cancel the reservation due to your policy, resulting in a $[redacted] loss. Given our loyalty to Priceline, we hope for a fair resolution and request a refund for both reservations. Thank you for your attention to this matter.

We recently purchased two nonchangeable, nonrefundable tickets for our upcoming trip to California. Although we were diagnosed with COVID-19 three weeks ago, we have been cleared by the CDC and are no longer contagious, as it has been more than ten days since our first symptoms. Unfortunately, California's regulations are more stringent, and our son's employer informed him that he would have to quarantine for two weeks if we visit him. To avoid causing any disruptions, we are looking into the possibility of changing our flight plans due to these unique circumstances surrounding COVID-19. Thank you for your understanding and assistance.

The hotel I booked on Priceline did not meet the online description. It was not located at the stated address, the directions were inaccurate, and the phone number provided was incorrect. When I finally found the place, it was not as advertised - not a 3-star, rundown, and poorly maintained. Despite trying to reach Priceline customer service multiple times, the long wait times left me frustrated. I had great experiences with 5 other bookings in the past 2 weeks, but this 6th one was terrible. Feeling disappointed, I am reluctant to book through Priceline again. I've shared my experience on social media and with friends and family. Customer service is essential, and misrepresenting the quality of a hotel is unacceptable. I trusted Priceline, but this experience has been a letdown. I believe I deserve a complimentary night at a hotel that aligns with the standard I expected.

I made a reservation and paid with a debit card, but upon arrival, they only accepted credit cards. When I contacted Priceline, I was on hold for over four hours. Despite my frustration, customer service was unable to assist me promptly. I had to pay an additional amount to reach my destination. The rental office was closed when customer service attempted to contact them. They asked me to wait 10 business days for a resolution and closed the chat before escalating my concerns to a manager as I had requested. I feel the service I received was inadequate, and I sensed discrimination based on my ethnicity. I simply want the car I reserved without further complications.

I made a reservation at the Hawthorne Inn and Suites in Tempe, Arizona on Southern Drive for check-in on July 2nd and check-out on July 3rd with itinerary number [redacted]. However, upon arrival, the front desk informed me there was no room booked for the night of July 3rd to the 5th. We were wrongly charged $68 for just one night instead of two. It is now 1:18 a.m., and with my family, including kids, we are left stranded with no room, forced to sleep in the car in [redacted]-degree weather. The front desk was unhelpful despite showing proof of our reservation. Priceline has not been of much assistance either, putting me on hold for over an hour. I am at a loss on what steps to take next to resolve this situation and avoid my family's discomfort all night.

I made a booking on priceline.com for the Hawthorne Inn & Suites in Tempe, Arizona for July 2nd to July 3rd. However, upon arrival, the front desk informed me that they only had a reservation for July 3rd to July 6th, which I did not book. The amount of $68.97 was fully paid with my Chime Visa credit card as shown in the transaction description. Despite trying to contact Priceline without success, they requested my phone number for a callback which has not happened after an hour and a half. My family and I are stranded outside in extreme heat without a place to stay, causing distress especially to my kids. I am concerned about their well-being and the impact of this situation. I seek assistance on how to address this issue promptly.

On July 2nd, at around 11 p.m., I made a reservation for an acquaintance through Priceline.com under the name Michael Carter, with payment and contact information provided by me. Unfortunately, due to personal reasons, I needed to cancel or modify the reservation. After encountering difficulties reaching Priceline customer service via phone, I opted for the online chat system but faced numerous technical issues. Finally, after 7 1/2 hours, I was able to speak to a representative who advised me to contact the hotel for further assistance. I am disappointed with the lack of timely response and ineffective communication, which led to an unauthorized check-in at the hotel. I am frustrated with the situation and feel that a refund is warranted considering the circumstances. My name is Chelsea Zinner and I seek a valid explanation for the unsatisfactory service provided.

I made two separate room bookings, one on June 23rd for $66 and the other on June 30th for $73. Unfortunately, I couldn't stay at either hotel due to various reasons. As I am currently homeless and relying on these hotel stays, not receiving the refund back to my card promptly has caused me significant inconvenience. I kindly request the refunds for both bookings be processed as soon as possible. My name is Deborah Sweet. I have dialed the provided number multiple times but have been unable to reach anyone for assistance. Your prompt attention to this matter would be greatly appreciated. Thank you.

Priceline Trip Number: [redacted]-[redacted]-[redacted]-77 Confirmation emailed to: [redacted] I booked a room for today to see the fireworks, but they ended before check-in and the beaches closed. I believe we should receive a refund of $[redacted] or a new hotel booking in Florida. It's our 20th anniversary, and we are disappointed by the experience. We were also surprised by a cash deposit request at check-out after being informed none was needed. We hope this can be resolved promptly as the kids are upset. Thank you.

A friend booked a room at Red Roof Inn in Columbia, Missouri for me. When I arrived to pick up my kids, the staff requested payment by check. My friend stated she had paid with a credit card, but they insisted on payment in cash due to their policy. However, online bookings are typically paid upfront. After contacting my friend, she confirmed payment and said the hotel claimed they were holding the money as a deposit. Nevertheless, they had already charged her for the room. I am frustrated as I had to stay elsewhere due to this situation. My name is Rebecca Sheets.

I am writing to address a troubling experience I had with a hotel booking made through Priceline. My husband and I reserved a room for July 3rd to the 5th, [redacted], at Country Inn & Suites in Somerset, Kentucky. Exhausted after a long night's drive and helping my husband's elderly mother, we arrived at the hotel to find out they were fully booked and refused to refund us. The hotel clerk mentioned that this had been happening frequently due to Priceline's errors. Despite our urgent need for accommodation given my recent health issues and my husband's surgery, we were forced to sleep in our vehicle as Priceline failed to secure the room we paid for. Upon contacting Priceline, they were unhelpful and manipulative, trying to keep a portion of our refund. Despite promising a refund within one business day, they now claimed it would take up to 10 business days, withholding a significant amount. This situation is unacceptable, and I demand the full refund of $[redacted].98 promptly. If this matter is not resolved by Tuesday, July 7th, [redacted], I will escalate by addressing social media, the Better Business Bureau, and local news outlets. This ordeal was mishandled by Priceline, and their lack of accountability and customer service has left me extremely dissatisfied. For further correspondence, please reach me at [redacted] or [redacted] Thank you, Angela A.

Firstly, there seems to be a significant mistake in the charges made for my reservation from the 4th to the 8th of July. I was charged for an additional night using a card I did not provide. Subsequently, I was charged for the 8th to the 10th using my debit card, leading to the cancellation of my reservation. Despite requesting a refund, there was no discount offered and rebooking wasn't possible. Furthermore, we were given an incorrect confirmation by another staff member, making the situation more challenging. Our reservation number is [redacted], and I kindly request a prompt response to resolve these issues. I am disappointed with the lack of assistance and the errors made in charging the wrong card without authorization. I hope to speak with a human representative to address these concerns effectively.

I am writing regarding my trip #[redacted]8 booked for July 7 from Portland to Los Angeles and then to Auckland, New Zealand. Unexpectedly, my New Zealand flight was rescheduled to July 6 without any notification, leaving me stranded at LAX since July 7. After contacting customer support several times, I was informed that I needed to speak with Air New Zealand due to the booking being made through Priceline. Despite reaching out again to Priceline, no action has been taken to rebook my flight or provide accommodation during my unplanned stay in Los Angeles. I urgently require assistance to rebook my LAX-AKL flight or a refund, as well as reimbursement for any expenses incurred. Please respond promptly via email at [redacted] or phone at [redacted]. I am extremely disappointed with the level of customer service I have received during this ordeal.

I checked in at the Holiday Inn in Rancho Cordova today after booking my room online. I logged into Priceline with my Google account, and the auto-fill feature on my computer entered my wife's last name, so the reservation was under Edward Valyn while I am actually Edward Soellner. When I arrived at the hotel and presented my confirmation email, California license, and credit card, I explained the error with the last name. The hotel staff accused me of fraud and claimed I had pulled the same stunt last week. They canceled my reservation and assured me of a refund, forcing me to find another place to stay. The staff at Holiday Inn were unnecessarily rude to me, and I now seek assistance to ensure I receive my refund. Thank you for your time in helping me with this issue. - Ed

On July 7th, I paid for a one-night stay at Super 8 in Bossier. Unfortunately, we couldn't make it as my wife was in a car accident. She was discharged from the hospital on July 8th, and we never used the reservation. Can you please assist in transferring the booking to today, July 9th, at Super 8 on Monkhouse Rd., zip code [redacted]? We require the same room and booking details, only with a different date and location. My contact number is [redacted]. I've been attempting to reach you all day yesterday without success. It has been a very stressful situation. Thank you.