Priceline Customer Service Issues

Archive 31

The following are issues that customers reported to GetHuman about Priceline customer service, archive #31. It includes a selection of 20 issue(s) reported March 30, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I wanted to share my recent experience at the "Hawthorn Suites by Wyndham Columbus North" in Columbus, Ohio. Upon arriving late on February 14, [redacted], after a long flight from California, we encountered a very smoky smell in our room. The following morning, I requested a different room but ended up having to stay another night in the same smelly room. The new room I was promised also had issues – it was dirty with a strong perfume odor used to mask the smoke smell. My daughter, who participated in Junior Olympics, had difficulty breathing due to the poor air quality. After expressing my concerns to the front desk, they were hesitant to provide a refund and I had to seek alternate accommodations at a Marriott in Columbus. The hotel's actual appearance was drastically different from the photos on their website. To ensure a pleasant stay, I kindly request a refund due to the unsatisfactory conditions we encountered.
Reported by GetHuman-wedplus on Monday, March 30, 2020 10:26 PM
I am reaching out via email since I have been attempting to contact you without success lately. I had to cancel two flights I booked through Priceline. The first flight was trip number [redacted]-[redacted]-[redacted]-37 with United Airlines. The second flight was trip number [redacted]-[redacted]-[redacted]-22 with Frontier. I received an email regarding a credit for the United Airlines ticket, but I have not received any information about the Frontier flight credit. I am inquiring about the credit amount for both flights and whether I will need to make separate reservations with both airlines to use the credit or if I can utilize it all with United Airlines. Thank you for your assistance.
Reported by GetHuman4555350 on Monday, March 30, 2020 10:51 PM
Hello, I'm James Rasmussen. I reserved a room at the Wyndham Travelodge in Costa Mesa on Newport Boulevard. Unfortunately, upon arrival, the hotel informed me that they had an incident and could no longer accommodate me. I noticed that money was withdrawn from my account for this reservation. I am in a different hotel currently. Please provide an update on when the refund will be processed and returned to my account. Thank you. Sincerely, James Rasmussen.
Reported by GetHuman-razataz on Tuesday, March 31, 2020 10:41 AM
I booked a hotel through entertainment book.com, but the city was on lockdown when I called the hotel. They refunded Priceline. I contacted Entertainment Book and Priceline mentioned Hotel Planner was also involved. When I called Priceline, their representative Clover only had an email for Hotel Planner. It's frustrating they ask me to contact them without providing contact information. They even gave me my own phone number as their contact info. It's been 15 days since Priceline got refunded, and I'm still on the 19th call without any way to get my refund. I hope for better customer service. Jess Morris
Reported by GetHuman4562076 on Tuesday, March 31, 2020 11:05 PM
My boyfriend and I had a reservation under the name Rose J. at Super 8 Motel located at [redacted] Calmont St, Fort Worth, TX. We encountered car battery issues and were trying to find help while also needing food. As my friend attempted to get a jumpstart, the motel attendant threatened to tow our car and kick us out despite being informed about our situation. He even mentioned calling the police, claiming my friend looked suspicious and that other guests were complaining. Despite my explanations, we were given 10 minutes to leave the property with no refund. I, a 61-year-old African American disabled woman on a fixed income, had never faced such treatment at motels before. This unwarranted behavior left us stranded, pondering where to spend the night. The attendant's rudeness started from registration, implying that having visitors would lead to eviction. I request a refund and hope to resolve this issue without tarnishing my record.
Reported by GetHuman4569846 on Thursday, April 2, 2020 6:56 AM
Dear PriceLine community, I have been attempting to reach your call center for several days regarding the refund for a flight booked through PriceLine's momondo application. Despite canceling the booking on your website, I have struggled to get information about the refund process. Both the chat feature on the website and messages on Facebook directed me to call the customer service line. I have been trying to reach out for the past four days, enduring wait times exceeding 50 minutes, with no success in connecting with a representative. I am located in Peru and due to the current circumstances with COVID19, I urgently need the $[redacted] refund for the unused ticket. Your immediate attention to this matter would be greatly appreciated.
Reported by GetHuman-sc_crist on Saturday, April 4, 2020 6:21 AM
I have been attempting to contact Priceline for weeks but have been unsuccessful. My flights from KIX to HAN to LPQ for April 15 (trip #[redacted]2) were canceled by the airline, but Priceline hadn't processed the cancellation yet, so I canceled it myself. I was told I would only receive credit, valid until the end of this year, which I won't be able to use. As the airline canceled the flight, I believe I'm entitled to a full refund, as the airline stated. Similarly, my LPQ to HAN flight on April 17 (trip #[redacted]0) was also canceled by the airline, and after cancelling it on Priceline, I was informed I would receive no refund or credit. I've been unsuccessful in reaching Priceline for a refund, and this experience has been extremely frustrating. It seems customers are being neglected without a clear way to contact Priceline, causing unnecessary stress during these challenging times.
Reported by GetHuman4604853 on Wednesday, April 8, 2020 2:16 PM
Good morning, my name is Harold Navarro. On January 21st, I purchased a car rental insurance policy for May 21st in Pittsburgh, which was charged to my credit card for $48 with reference number [redacted]D5JHAAJJPE. Due to the current COVID-19 situation and my suspended flight, I won't be able to use the rental car. I kindly request a refund. Sincerely, Harold Navarro. Email: [redacted] Thank you.
Reported by GetHuman4605694 on Thursday, April 9, 2020 4:40 PM
I was billed twice for trip insurance by Priceline. Initially paid during my flight booking, I later canceled my trip due to the passing of my mother in January. Surprisingly, three months later, I received an email about a hotel reservation charge that I never made. After contacting Priceline, they confirmed the charge was for trip insurance and recognized the error since I had already paid. They assured me the charge would be removed automatically, but if not, I should send proof to '[redacted]'. Despite no automatic refund, I submitted documentation on April 8. While I understand the refund may not reflect immediately, I am anticipating prompt confirmation of receipt for my email.
Reported by GetHuman-scotthbi on Tuesday, April 14, 2020 12:34 AM
Hello, my name is David G. Yesterday, I made a reservation at Best Western in Cleveland, Texas, for that same day. Upon arrival, the hotel staff couldn't locate my reservation. After contacting Priceline's live support, I was informed that my room was actually booked in Huntsville, Texas, which was not my intended location. Despite requesting a transfer, all I received were disclaimers. In the end, I had to pay for another room at the full price due to this mistake. I am disappointed by this experience with Priceline and would like a refund to be issued back to the card I originally used. I have always been a loyal customer of Priceline, and I hope this issue can be resolved promptly. Thank you.
Reported by GetHuman-dave_gor on Sunday, April 19, 2020 9:03 PM
I recently discovered a hotel room was booked using my card without my knowledge. When my card was declined while paying for my electricity bill, I found the booking transaction in my email alongside a Priceline itinerary. Customer service agent Riley (ID: [redacted]) informed me that their policy does not allow refunds. Riley failed to address my concerns properly, insisting I contact the hotel directly for a refund. When I requested a supervisor, Riley hesitated before briefly mentioning the suggested steps to resolve the issue. I expressed my frustration at being treated like the purchaser rather than the victim. The supervisor acknowledged me as a victim but reiterated they were unable to issue a refund, leaving me feeling unsupported by Priceline. Despite Booking Holding Inc.'s values, the lack of accountability and assistance from the customer service team disappointed me. Riley implied I should seek a refund from my bank, which I found unprofessional. I am a single mother working in healthcare and feel disheartened by this experience. I hope this issue gets resolved appropriately without me incurring any additional fees.
Reported by GetHuman-msewec on Monday, April 27, 2020 8:38 AM
I came across an express deal featuring a "secret mystery hotel" with a bar listed as an amenity on Priceline. If I were to book this deal and the hotel I am assigned does not have a bar as advertised, would I be accommodated with a refund or the option to book a different hotel? I understand express deals typically have strict no-refund policies, especially for same-day bookings. However, since this specific deal guarantees a bar at the hotel, if Priceline fails to deliver on this promise, could I switch to another hotel without incurring double charges? I am willing to pay the price difference if the alternative room is slightly more expensive, rather than being left without a refund and having to cover the cost of two rooms.
Reported by GetHuman4747023 on Thursday, April 30, 2020 8:52 PM
I recently discovered unauthorized charges on my card, linked to a hotel booking. When my electricity payment was declined, I reviewed my emails and found a booking confirmation from Priceline. Customer service, specifically agent R. Riley, was unhelpful. Despite my situation as a victim, Riley insisted I contact the hotel for a refund. Demanding a supervisor, I sought clarity on the booking process. While the supervisor acknowledged my situation, no refund was offered. The hotel confirmed discrepancies in the card used, but Priceline refused responsibility. This lack of accountability and customer service was disappointing. Despite being directed to my bank for a refund, the entire experience has left me dissatisfied with Priceline and Booking Holding Inc. As a single mother in the healthcare industry, the lack of support for victims is distressing. If the issue isn't resolved, I may face consequences with my electricity service.
Reported by GetHuman-msewec on Friday, May 1, 2020 8:57 AM
During our stay at the hotel, my son and I encountered cleanliness issues in the room. Despite being moved to a different room, the conditions did not improve. Additionally, we were mistakenly assigned a smoking room, although we do not smoke, resulting in a disruptive incident in the middle of the night when the smoke alarm went off. The entire floor was filled with marijuana smoke, impacting our comfort and safety. When requesting a partial refund at the front desk due to the inconvenience and unpleasant experience, I was informed that refunds are not feasible since the reservation was made through a third-party booking site. I am seeking guidance on how to proceed given this situation.
Reported by GetHuman-amenawil on Tuesday, May 5, 2020 5:05 PM
I made flight reservations a while ago, but now, due to COVID-19, I need to modify my plans for my sons' safety. I had flights scheduled to pick them up from ORD and fly to SFO on Friday, May 15, then back to ORD on the following day. However, I am concerned about staying overnight in a hotel or airport amid the current situation. I have found alternative flights, but I require assistance in making these changes. I am feeling desperate and stressed as my recent call with a Priceline agent did not provide a resolution. I am a frequent Priceline user, booking flights over six times a year, and I am kindly requesting an exception during this global crisis.
Reported by GetHuman-ashursh on Saturday, May 9, 2020 1:33 AM
I made a reservation with Enterprise Rent-A-Car online for a vehicle in Shreveport, LA. However, upon arriving at the designated location, I discovered it no longer existed. The next closest site had no available vehicles for rental, instructing me to return at 5:00 p.m. today, March 12th. Additionally, I prepaid $44.00 for insurance coverage for four days that I did not use due to not receiving the reserved vehicle. I am seeking a refund for the unused day. Despite attempting to contact various numbers from the provided information, I have been unable to reach a live agent to address this frustrating situation.
Reported by GetHuman4812234 on Tuesday, May 12, 2020 5:48 PM
From May 9, [redacted], to May 12, [redacted], there were unauthorized charges on my account. Each day had one charge from May 9 to May 11, but on May 12, there were multiple unsuccessful attempts for further unauthorized charges. I avoided more charges as my funds were already depleted. Priceline directed me to contact my bank, but as I use CashApp, which lacks buyer protection, I faced challenges. Despite reaching out to the Red Roof Inn, the staff didn't provide satisfactory answers. The funds in question were from my stimulus payment, which I heavily relied upon. Facing financial distress during these tough times, I appeal for assistance as this situation is unfair. In a global crisis, adding unnecessary complications only increases the burden on individuals.
Reported by GetHuman-ejeromem on Wednesday, May 13, 2020 5:19 AM
I am very disappointed with my recent experience with Priceline's booking and customer service. I had a series of successful stays until May 8th when I encountered issues. I booked an Express deal for Best Western on Boulder Highway in Henderson due to my temporary medical driving restrictions. However, upon arrival, I was not allowed to check in due to their policy on local bookings. The customer service representative was unhelpful and failed to address my request to be booked elsewhere. Although they agreed to refund my money for the inconvenience, it was frustrating to have to wait 14 days for it. I then rebooked at LaQuinta on Paradise, but they rejected my prepaid debit card, causing another refund and more Lyft expenses. It was a time-consuming and costly ordeal. I hope Priceline can rectify the situation, as I value their service and recommendations to friends. I seek compensation for the inconvenience and Lyft rides. Thank you. - J. Degraeve, Trip #[redacted]9 and Trip #[redacted]1.
Reported by GetHuman4818250 on Wednesday, May 13, 2020 5:35 PM
I have not received my cash refund from both airlines, American Airlines and Sun Country Airlines. American Airlines mentioned that the travel agency initiated the refund on May 9, [redacted], and Sun Country Airlines stated that a refund of $68.40 will be returned to the original form of payment. However, I have yet to receive the refund and require the money as I am currently facing lay off. Should I file a complaint with the DOT and BBB? My airline confirmation numbers are AIZHQX (American Airlines) and K381SV (Sun Country Airlines), and my trip number is [redacted]5.
Reported by GetHuman-johncdei on Thursday, May 21, 2020 5:54 AM
Based on the booking agent's recommendation, I bought travel insurance for our family vacation in Costa Rica. The tickets were purchased on January 30, [redacted]. I submitted a refund claim for the trip (#[redacted]-[redacted]-[redacted]-40) as four family members are healthcare workers and were informed they would need to quarantine for 14 days if they went on the trip. Allianz rejected our claim, citing that COVID-19 was declared a pandemic on February 3rd, and therefore not covered. Our tickets were purchased BEFORE the pandemic declaration on January 30th, [redacted], so they should be covered by either Allianz or Priceline, who recommended the policy. I hope Priceline can assist in resolving this matter and refund the ticket cost of $5,[redacted].08. Thank you for your attention to this issue. Wilson C.
Reported by GetHuman4855514 on Friday, May 22, 2020 1:48 AM

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