Priceline Customer Service Issues

Priceline Trip Number: [redacted]-[redacted]-[redacted]-30 Upon arrival, the hotel refused to accept the card on file for the deposit, which has never been an issue in my previous bookings with Priceline. Despite selecting Days Inn based on a positive past experience, they insisted on a physical card or a $[redacted] cash deposit due to "different owners." This policy was unexpected and prevented me from checking in. While willing to accommodate different card information, the requirement for the same card already on file seemed unreasonable. The hotel's lack of flexibility was frustrating, especially given the circumstances of my timely arrival and the nearly vacant property. Their insistence on charging a full night's fee for cancellation is excessive, considering there was no room occupancy or cleaning involved. I hope for a fair resolution as I still intend to book through Priceline but cannot afford additional fees on top of the unexpected deposit issue.

I need to cancel my reservation for today as my sister called this morning, informing me she's unwell and possibly has coronavirus. She's hospitalized pending confirmation. Being a single mom, she requested my help at her home as we have a small family with no one else to assist last minute. My hotel booking was for a work trip, and though work matters are arranged, I hope for a refund considering the unforeseen circumstances. I understand the non-refundable policy, appreciating the worldwide situation but hope for some understanding and compassion from companies towards those on tight budgets.

I need to make changes or get a refund for my flight. I had to cancel my vacation to Maui on March 25 due to Covid-19. Although I was able to get a refund from the hotel, both United and Priceline were uncooperative. They only offered to rebook by June which didn't make sense given the ongoing pandemic or to select a different destination and lose the money spent on the $1,[redacted] airfare. I reluctantly chose a flight from Denver to Seattle, assuming it would be a safer alternative, but Seattle is still closed with the hotel I booked not even operational. I've spent hours on the phone over the past week, trying to resolve this issue. All I want is to change the flight to July, but they make it seem like an impossible task. I'm frustrated and feeling mistreated. I wish to resolve this situation and receive a full refund for the Hawaii flight. Your assistance in resolving this matter would be greatly appreciated.

Hello, my name is Ted Candy. I attempted to make a hotel reservation in Lacey on Thursday, May 28th, at 11:24 a.m. After entering my credit card details, the Priceline app kicked me out, stating the booking was unsuccessful. I then chose a different hotel an hour later and successfully stayed there. However, I have been charged $80.97 for the initial failed booking at Comfort Inn in Lacey, Washington. Despite multiple notifications that the booking didn't go through and I wouldn't be charged, the amount was still deducted from my card. I would appreciate a prompt response or call back to resolve this issue and receive a refund for $80.97. Thank you.

Hello, my name is Alfred U., an Australian residing in Sydney. Back in January [redacted], I bought trip #[redacted]0 for myself and my daughter, Talía U., to fly from Buenos Aires to Sydney and back with Air New Zealand. We flew on January 5, [redacted], and our return to Buenos Aires was scheduled for June 21, [redacted]. Unfortunately, Air New Zealand has permanently stopped its service to Buenos Aires. I'm seeking guidance on how to get a refund for these costly tickets given the situation where the airline no longer operates the route for which we purchased tickets. The urgency stems from the possibility of some unhappy Air New Zealand and Priceline customers contemplating a class action lawsuit in Australia. Thank you for your attention to this issue.

My name is Brandon Wright, and my itinerary number is [redacted]-[redacted]-[redacted]-77. The hotel where I made my reservation does not accept prepaid credit cards, which I currently have. Therefore, they cannot confirm my reservation. Due to my wife's health concerns, including seizures and asthma, we urgently need another hotel room. It must be pet-friendly as she has a service animal. I have already spoken to the front desk at the Extended Stay, and they are prepared to address any inquiries regarding their policies on prepaid credit cards.

I made a reservation at Econo Lodge in Grand Forks, ND through Priceline and paid for it, but when I arrived at the hotel, the staff refused to give me a room without paying an additional $66. Despite showing him my receipt, he couldn't locate my reservation. He asked for my credit card, driver's license, and car keys, which I wasn't comfortable leaving with him. I had to sleep in my vehicle as a result. I want a refund as the payment was deducted from Michael K.'s Visa account. I am Casey P., the one who was supposed to stay in the room. I am greatly disappointed and won't be using Priceline again.

I was looking to book a flight from Missoula, MT, to Syracuse, NY, for July 9th to July 14th. A few days ago, the price was around $[redacted].67, but now it has jumped to over $[redacted]. I had planned to book today and had the funds ready, but the sudden increase has made it unaffordable for me. I was wondering if there is any way to secure the previous rate or something close to it. Otherwise, I might not be able to proceed with the booking due to the significant price hike.

I made a hotel reservation for my husband at Moses Lake, WA, on June 12th at the Holiday Inn for a 2-night stay. He was traveling from Auburn, WA, to meet his daughter for his other daughter's wedding in Spokane, WA, on June 13th. Unfortunately, our car broke down halfway there, leaving him stranded for hours. When he tried to cancel the room, we discovered the strict no-refund policy. We feel frustrated about losing the $[redacted] due to unexpected circumstances. It would be helpful if the cancellation policy was clearer during the booking process. This is our first time dealing with this company, and we would appreciate some understanding in this situation, especially since my husband will miss an important family event. We hope for a positive resolution and aim to establish a good relationship with your company. The cancellation number provided by the hotel is [redacted]7. Thank you. - R. S.

I received an email, signed by Suresh V., from the Priceline Trip Verification Department requesting me to call the number 1-[redacted] to verify my reservation for 7 flight tickets within 24 hours. Failure to do so would result in the cancellation of my booking. Despite my booking being confirmed via email, calling the number put me on hold for over an hour before the line disconnected. Attempts to reach out through various numbers provided in the confirmation email, website, and chat support were futile. After multiple transfers between departments, each involving significant wait times, I found myself back in the initial queue. As an expat in Lagos, Nigeria, calling American and Dutch numbers is costly and after five hours of trying, I am still stuck without any resolution. This frustrating experience does not reflect good customer service.

I recently traveled from Sacramento to Phoenix but was not informed that my connecting flight from Phoenix to Palm Springs was canceled. I purchased round-trip tickets for two people and a rental car through Priceline. Unfortunately, I was unable to reach Palm Springs due to the cancellation. I would like to request a refund for the portion of the trip I did not take, as well as cancel the rental car reservation. My trip number is [redacted]-[redacted]-[redacted]-91 under the name Terry Rhoades. The other traveler is Austin Brooks. Kindly process the refund and cancel the rental car reservation promptly. Thank you.

During our stay at a Staybridge in Texas, my husband sustained a cut on his foot from broken glass underneath the bed. The front desk staff, who claimed to be a manager, mentioned they couldn't assist us since we booked through Priceline. It took until yesterday afternoon for a report to be filed. My husband is now limping, and I am concerned about the risk of infection due to their cleanliness standards. We are disappointed and seeking either a prompt full refund or alternative accommodation at another hotel.

I am requesting a refund for my flight as there was a significant change in the departure time by more than two hours, entitling me to a full refund according to United's policy. I have contacted Priceline regarding this issue, explaining that United considers this a "bulk" ticket and requires a refund. However, Priceline has only offered a voucher for the amount paid. I seek the cash refund that is my right under the mandatory government regulations for flight changes exceeding two hours. The Priceline trip number is [redacted]7 for a round trip from Phoenix to Amsterdam on August 24. My contact number is [redacted]. I urge Priceline to comply with the law and provide the refund promptly. Thank you. Wayne P.

On June 12th, I reserved a motel room through Priceline.com. However, upon arrival, there were no rooms available. Even after speaking with a customer service representative and being promised a refund, I never received any email confirmations of my booking or cancellation. I am disappointed that my money was taken without a room being available, and it was only after I called that the motel was contacted to verify no room was indeed available. This situation has been frustrating, and I hope for a prompt resolution. My name is Anita Abarca and you can reach me at phone number [redacted]. I did not receive any travel number due to the lack of confirmation emails. I expect a quick response as this was not my error, but rather an issue caused by the booking system.

Upon arrival at the hotel, the front desk attendant was not very welcoming, as she was speaking loudly through the sliding doors. Despite her claim that she couldn't hear me, we were able to communicate. She instructed me to call the front desk, but the provided phone number did not connect me. I was only able to enter when other guests used their key cards. The attendant mentioned my reservation wasn't available due to the hotel's internet issues. After a long drive and spending nearly $[redacted] for a special stay in New York, I am disappointed. I hope Priceline can assist in transferring me to an upgraded hotel. The customer service wait time is over 2 hours, and the estimated chat queue time is inaccurate. I understand the challenges of the pandemic, but customers shouldn't bear the brunt of the issues. If I had known about these problems beforehand, I would have chosen a different hotel.

Subject: Issues with Hertz Reservation I made a reservation through Priceline (Reservation J[redacted]) to rent a vehicle from Hertz for a week in advance of my wedding trip to Gatlinburg. However, when I contacted Hertz Terre Haute to confirm, they claimed they had no record of it, leaving me scrambling last minute and having to pay a higher rate. The customer service was unhelpful, and I faced difficulty reaching out for assistance. Overall, this experience was incredibly frustrating and disappointing. Moving forward, I am reconsidering booking through Priceline and will not recommend it to others. Thank you, Dana H. [redacted] [redacted] N Clinton St, Terre Haute, IN [redacted]

I made a reservation at a motel in Barrie, Ontario a couple of months ago to visit my son, only to discover that he had been kidnapped while I was at work. When I tried to check in, I was refused due to the pandemic and told I needed a letter. After being promised a refund, I called back today and was informed that I would not get my money back. This has left me extremely disappointed as I needed that money to see my 5-year-old son this weekend. I had to pay for another motel as a result, doubling my expenses. I feel cheated and would like an explanation for this treatment. It's unreasonable to pay for two motels for four days due to the pandemic. Should I contact global news to warn others about this issue?

I reserved a room at Hawthorne Suites through Priceline with the pay later option. However, before arriving, I noticed I was already charged for the room. When I got to the hotel, the lady at the front desk was impolite and demanded an extra $[redacted] on top of the initial charge. I explained I couldn't afford the extra charge, but she insisted. Unfortunately, I now find myself without the $80 and without a room. I desperately need this matter resolved promptly.

Last Tuesday night, I made a reservation and payment for a room at the Quality Inn in Independence, Missouri, located off Noland Rd and I-70. I arrived late and exhausted after a challenging day caring for two senior citizens with disabilities. The staff member at the front desk was professional and polite. However, upon entering my room, I encountered issues with lights and the bathroom. After requesting a different room, the staff member promptly assisted me with moving my belongings. The following day, when checking in for another night, there was confusion about my room status. Unfortunately, upon my return, my belongings had been moved by housekeeping without my knowledge. I was informed of a $[redacted] deposit requirement that had never been mentioned during check-in. Feeling upset and unsatisfied with the service, I was advised to address my concerns with the district manager. The lack of communication and handling of the situation by the staff left me disappointed and frustrated.

On Tuesday evening, I made a reservation and payment for a room at the Quality Inn in Independence, Missouri, through Priceline with the itinerary number [redacted]. When I arrived late and tired with two disabled senior citizens, I encountered some issues with the room. Some lights were not working, the toilet wouldn't flush, and the shower ran extremely hot. The front desk promptly assisted me in moving to a different room. The next morning, I extended my stay, inquiring if I needed to change rooms, which the night staff confirmed I didn't. Upon returning in a rush the next day, my key didn't work. I was informed by a less friendly staff member that my belongings had been removed by housekeeping since they weren't aware of my return, requiring a $[redacted] deposit. After confronting the district manager, I was informed that the delay was due to Priceline sending the reservation late. I request a refund for one night or an alternative stay as my belongings were mishandled and some items were missing upon their return to my room.