Priceline Customer Service Issues

I need to cancel or change the date of my reservation. Our trip confirmation number is [redacted]1. Due to the coronavirus situation near Rogers, Arkansas, where we stay at the Country Inn Rogers to visit my husband’s mother at Innisfree Senior Living, we received notice that visiting her is currently prohibited because of a confirmed case in the area. Since the sole purpose of our trip is to see her, we are waiting for permission to travel. Once allowed, we hope to either cancel the reservation or reschedule for a later date. This decision is to protect ourselves from the health risks associated with the current situation. We have the contact information for Innisfree Senior Living to verify this update. We attempted to reach customer service via phone but were unsuccessful. Thank you.

Due to the New York state of emergency related to the Coronavirus, I urgently need to cancel my upcoming reservation. The booking number is [redacted] for a trip from MacArthur Airport to Greenville, South Carolina from April 8th to April 12th. The situation is complicated as both the airline and Priceline redirect me to each other for assistance with cancellation. I am concerned about the health risks of traveling during this pandemic, especially as I am prone to illness. I kindly request your prompt help in resolving this matter without incurring any fees, considering the circumstances of the state of emergency declared by the U.S. President. Thank you.

I currently have a reservation with the Embassy by Hilton Biltmore Phoenix for Sunday, March 15. Unfortunately, I need to cancel my reservation due to the Coronavirus situation and the state of emergency. After speaking with a representative, I was informed that Priceline will issue a refund if the hotel agrees to cancel the reservation. The hotel is willing to cancel due to health concerns, but mentioned that Priceline, as the booking was made through a third party, needs to initiate the cancellation. They are willing to speak to a Priceline representative to arrange this, but Priceline must contact them to kickstart the process. Even though the phone wait time is currently 20 hours, I need a timely resolution as my booking is approaching quickly.

I have a trip booked through Priceline, but it is associated with an old email address that I no longer have access to. I am trying to fill out the Flight Cancellation Form to request a refund, but I am unable to update the email associated with the trip number to receive notifications. Even when an agent tried to send the itinerary to my new email, it didn't go through, likely due to this email issue. I'm unsure whether I should use my old email on the form and how I will be notified about the refund if I do so since that email is no longer in use. I've been struggling to resolve this and would appreciate any assistance. Thank you for your help.

I used Priceline Express Deals to book a hotel. When I reached the payment stage, I encountered an error message without any confirmation of my reservation. I tried another deal but my card was declined due to insufficient funds despite the money being taken the first time. Customer service was unreachable with an 18-hour hold, and the online chat only directed me back to phone support. Two and a half hours later on chat, I was informed they couldn't assist me and that only phone support could. Despite explaining my urgent need for a room or a refund, they insisted I had to wait 5 to 7 days for the authorization to drop off. When I requested a supervisor during my second call, I was told one would call back but never did. The online chat representative suggested waiting for the authorization to drop off, ignoring my desperate situation without money or a place to stay. The whole experience left me feeling frustrated and neglected by Priceline's customer service.

Subject: Request for Refund Reconsideration for Trip [redacted] I contacted Priceline on 3/15 to cancel my rental car reservation but did not receive a confirmation. The rental company later called to confirm my intention to use it. Despite paying $[redacted].16 upfront, a Priceline representative mentioned that I would not be liable for the remaining $83.08. Due to my mother's assisted living facility being closed to visitors amid the COVID-19 pandemic, I had to cancel my flight, for which American Airlines refunded me. Unlike the airline, Priceline did not offer a similar refund policy given the current situation. I kindly ask for a reconsideration regarding the refund of the unused rental car in light of the circumstances caused by the virus. Could you please advise on the process to request a reimbursement or credit for the unused rental car? Thank you for your assistance.

Dear Customer Service Representative, I understand you may be handling a high volume of inquiries related to the coronavirus. I bought travel arrangements on 12 December [redacted] from Fort Lauderdale, Florida to return home to St. George, Utah. Our cruise departed on 11 March [redacted], and on 15 March [redacted], the remaining portion of our cruise was canceled and we were expedited back to the U.S. As a result, the flight we booked for 27 March [redacted] is now unnecessary. Due to current governmental and national guidelines, we are seeking to cancel the trip and receive a full refund. I hope you can accommodate this request, which falls just three days outside the typical cancellation policy. Thank you for your understanding.

I bought a trip package to Las Vegas from Tallahassee for March 19 to March 23, which I reserved on January 17. Unfortunately, I am unable to go due to COVID-19 and the recent passing of my grandmother, for whom I have the death certificate. I need to cancel or get a credit for a future trip when I can go. Priceline has denied me help in this situation, but I would appreciate either a refund or credit for my trip.

In October [redacted], my family booked a stay at Los Abrigados Resort & Spa in Sedona, AZ for April 18-25 through Priceline. Due to the Coronavirus pandemic, we are unable to travel. While the resort is willing to provide a full refund due to the circumstances, Priceline's automated system only offers a cancellation with complete loss of payment. Attempting to speak to a representative was unsuccessful as the system restricts calls 72 hours before the reservation date. Our reservation number is [redacted]82 for April 18-25, [redacted]. We urge Priceline to follow the example of other businesses in these challenging times and allow for changes or refunds. We are at higher risk due to our age and national guidelines restricting large gatherings. Kindly assist us promptly.

We made a reservation for this upcoming weekend on March 20-21 through getaroom, an agency used by priceline. Unfortunately, we were mistakenly double booked and charged. It was a hassle to get the duplicate reservation canceled and refunded. Due to the current coronavirus situation, we need to cancel our initial booking but are facing difficulties. The hotel provided us with a confirmation number, [redacted], but they refuse to cancel the room since it was booked via Priceline. We seek a refund of $[redacted].27 as the virus outbreak is beyond our control. Kindly arrange for a representative to contact me, S.H., at [redacted] or email me at [redacted] to guide me on the necessary steps to resolve this issue. It has been a frustrating experience dealing with customer service, and we hope to have this matter resolved promptly.

Hello, my trip number is [redacted]9. On Sunday the 15th, I had to cancel my reservation when I found out all the beaches were closing due to the coronavirus situation. I left the hotel and spoke with Eric, a shift manager from Priceline, who then talked to Nakisha from the Hilton Daytona Beach Oceanfront Resort. I just need confirmation that my reservation was indeed canceled as I checked out on the morning of the 16th. I only stayed for one night. I am waiting for the refund from Priceline to be processed back to my credit card, and I'm feeling a bit anxious about it. Despite reaching out via email and speaking to Eric, I still haven't received any updates. Unfortunately, Priceline is not accepting my calls due to not having a departure within 72 hours, which is very frustrating. Could you please respond to my email to confirm the cancellation of my trip and assure me that the refund will be returned to my card? Thank you.

I recently bought two tickets to visit my sister with a terminal illness in Mexico. Due to the coronavirus outbreak, I had to postpone the trip because of her weakened immune system. Sadly, she passed away two days ago. Now, I need to be with my parents, and I am in a difficult situation. I would like to reschedule the trip for December or cancel it, whichever is simpler. The possible dates in December are from December 12, [redacted], to the 21st. I want to make this change without any additional charges on my credit card. Please contact me via email at [redacted] My reservation number is BVRTZE. The original flight was scheduled to depart on April 1, [redacted]. Thank you, Angeles.

I have a reservation for a rental car with Sixt in Maui, Hawaii, under American Forces Travel Trip Number [redacted]2. Due to the Governor's request for visitors to cancel vacations, I need to cancel my booking for 4/14 to 4/18. Sixt advised me to cancel through American Forces Travel/Priceline for the refund of $[redacted].44, as it was prepaid. However, I am having trouble contacting the American Forces Travel branch of Priceline directly, as all my calls reach Sixt instead. Hopefully, they can process the refund due to the current circumstances.

Due to COVID-19 travel restrictions, I had to cancel my flight from Baltimore Washington International Airport to Southwest Florida International Airport on 4/12/20. I made a reservation through Priceline.com on 3/9/20 for a rental car at Naples Airport. I would like to cancel the rental now. The details are as follows: Priceline Trip # [redacted]-[redacted]-[redacted]-30, Dollar Car Rental Confirmation # J[redacted]4E8. The reservation is for a mid-size car from Dollar Car Rental for Sandra R., with pick-up on 4/12/20 and return on 4/19/20. The total charged to my credit card is $[redacted].06. I tried to cancel through Priceline's online chat and phone service but was informed that I can only cancel 3 days before the trip. I believe it would be best to cancel now due to the circumstances. Kindly cancel the rental, refund the $[redacted].06 to my credit card, and provide a confirmation email for the refund. Considering the current pandemic situation, I hope for understanding despite any usual refund policies. Thank you.

I made a reservation with American Airlines through Priceline for a trip to New Orleans, Louisiana. My trip number is [redacted]. Although I tried to cancel online within the allowed time, it seemed unsuccessful. After experiencing long wait times trying to reach Priceline, I eventually spoke with Charlie from Priceline who initiated an investigation to refund my money. Ed from Priceline followed up, and I provided details again. Despite multiple attempts to contact Priceline for an update, including through my boyfriend's phone, I have not received a resolution. Even after repeated calls and being hung up on by the automated system, I am still waiting for a response and it is now Friday, 3/20/20. I seek assistance in resolving this matter promptly. Thank you.

Hello, my name is Jennifer. I traveled from NY to PA for a business trip and booked a room at the Holiday Inn Express in Fort Washington. I tried to cancel my reservation on Monday when I arrived but was unable to do so. Since finding out that I will be working at an urgent care facility as an official COVID-19 testing site, I have been in contact with exposed patients and staff. Due to feeling unwell and not wanting to risk exposing others at the hotel, I am seeking a refund to return home for proper care. My company did not inform us about working in such high-risk areas, and I am facing challenges with reimbursement. Please assist me with a refund so I can leave promptly. I can provide necessary documentation upon request. Thank you for your understanding. Jennifer S. [redacted]

I need help canceling my reservation at the Ramada in Orlando, Florida, for March 29th, [redacted]. I made the booking on my cell phone and was told by the hotel that I need to contact the third party I used, which turned out to be Priceline. I tried calling their automated lines, but I couldn't cancel without providing a 5-digit zip code from my Canadian Scotiabank Visa card. I couldn't reach a live agent to help. The reservation number is #[redacted]42. Additionally, I'm concerned about the full amount being charged to my card on March 11th. This has never happened to me before, so any assistance would be appreciated. Thank you.ALK

Unfortunately, due to the current situation with the coronavirus, our grandchildren from Florida won't be able to visit us during our planned vacation from July 13 to July 17, [redacted]. We had prepaid $[redacted].88 for our stay at Days Inn in Coeur d'Alene, Idaho through Priceline. As seniors, this was a significant investment for us. We kindly request a refund for the reservation. Our Priceline trip number is [redacted]-[redacted]-[redacted]-40. Thank you for your assistance.

I am extremely frustrated with my recent booking experience through Priceline. After searching for a hotel in Everett, Washington, I was provided with options in Mukilteo and Seattle, without clear details on the location until after booking. To my surprise, upon arriving at the hotel in Seattle, I was informed of a $45 parking fee. The lack of transparency regarding this fee is unacceptable. I demand a refund to the card used for booking, under the name Ronald Garcia for the room booked for Tammy Reynolds on March 26th, [redacted]. I will escalate this matter further if the issue is not resolved promptly. Your deceptive practices are concerning, and I intend to share my experience on various platforms if this matter is not addressed to my satisfaction. Please respond promptly.

I made a flight reservation through AAA (Priceline) in November [redacted] for a trip from Charleston, SC to Frankfurt, Germany. The flight was scheduled for departure on May 27, [redacted]. Singapore Airlines informed me on March 13, [redacted] that the flight from JFK to FRA was canceled and passed on to Lufthansa, which then transferred the flight to United Airlines. I was placed on a waitlist by United on March 20, [redacted]. After speaking with representatives at Charleston International (CHS), it was revealed that the flight was indeed canceled. Further discussions with supervisors clarified that the JetBlue flight number on May 27 should be [redacted], not [redacted] as initially indicated. Checking United's website confirmed the cancellation of the JFK to FRA flight. Contacting the airlines has been challenging as I am advised to call again within 72 hours of the flight. Relevant flight information includes: AAA (Priceline) # [redacted]-[redacted]-[redacted]-19, JetBlue Airways-XVUIGD, United Airlines-NWCNCZ, and Singapore Airlines-LMA496. Appreciate any assistance provided.