Priceline Customer Service Issues

I recently experienced a medical emergency and underwent quadruple bypass surgery. I am currently in a rehabilitation facility, unable to travel due to my recovery. I hope to be able to resume traveling around May or June. Could you please assist me in canceling my reservation? Thank you.

I recently made a reservation for a room at the Sheraton Hotel West in Minneapolis for a work conference. I was surprised to find out that the reservation was made through Priceline when I tried to cancel it. The confirmation email I received only mentioned Sheraton Minneapolis West Hotel, not Priceline. Since the room was for company purposes and not a personal booking, I would like a refund as I was unaware of booking through Priceline. I plan to dispute the charges on my credit card if necessary. I have been unable to reach anyone at Priceline to discuss this matter. My itinerary number is R[redacted], which was provided in the confirmation email.

I mistakenly reserved a room at the wrong location. I contacted Priceline immediately, within two minutes, to explain the error. I called the hotel at Extended Stay La Mirada instead of Long Beach. Julie, the hotel manager at Extended Stay La Mirada, informed me that if Priceline informs them, they will cancel the charge and are willing to waive part of the fees. I've been dealing with Priceline and Booking.com for two days, as they keep passing me back and forth. Last night, after a lengthy wait, I got disconnected from Booking.com while they were in the process of crediting my account after two hours on the line. The trip confirmation number is [redacted]06 under Priceline trip [redacted]-[redacted]-[redacted]-86, booked on December 5, [redacted]. I've been disputing this charge for the reservation for two months. My name is Marlyn DiRosa at [redacted]. You can reach me at [redacted] or [redacted]

I stayed at Extended Stay La Mirada from Dec 6-8 and accidentally made a booking that I immediately cancelled through Priceline. The hotel manager, Julie, confirmed she approved my refund and believes it's unfair to charge me for this mistake. She kindly offered to release the funds. I used Apple Pay for payment, and my bank attempted to refund the charges but was unsuccessful. I urgently need my money back. Please assist with returning the funds. Julie at Extended Stay La Mirada can confirm this arrangement. If needed, I can provide the Priceline trip number: [redacted]-[redacted]-[redacted]-86 and the hotel phone number: [redacted]. Thank you.

Hello, I would like to report an issue with my recent booking at hotel OYO CMN Stay Hoskote in Bangalore. My booking reference number is RMJG1472. I reserved 2 rooms for the night of the 25th to the 26th about a month in advance and made the payment online. Upon arriving at the hotel yesterday, I was informed by the reception staff that even though they received the booking, they did not accept it due to the online payment. Despite speaking with the hotel owner, my booking was still rejected. I ended up having to book two rooms at double the price due to the urgency of my need for accommodation. I kindly request that you address this matter with the hotel and consider blacklisting them from your bookings. Furthermore, please cancel my original booking and refund me the difference in price totaling Rs [redacted] to my account. This situation is disappointing and needs to be resolved promptly to avoid further action through consumer complaint agencies. Thank you for your immediate attention to this matter. Best regards, Babu

I reserved a car through Priceline for Fox Rent A Car at JFK Airport. Priceline charged my credit card $[redacted] for extra coverage. However, upon arrival, I was shuttled to a location outside the airport that seemed rundown to rent from Fox Rent A Car. The rental counter asked for a roundtrip airline ticket, which I didn't have, and then insisted on removing the unlimited mileage due to this. As the company was not at the airport and due to these issues, I opted to cancel my reservation. I would like a refund of $[redacted] for the insurance I didn't use since I did not end up renting the car.

I need to cancel the following booking IDs: Booking ID: [redacted]78 Booking ID: [redacted] Due to the coronavirus outbreak and my cardiac condition, I am unable to travel to Taiwan. I have reached out to Agoda but have not received a response yet. I am seeking a refund considering the current circumstances with the coronavirus spreading. Please contact me if more details are needed.

Hello, I'd like to revise your message: --- Hello, We have a car rental reservation with Fox Rent a Car on Feb. 29th. The Priceline trip number is [redacted]-[redacted]-[redacted]-86, and the Fox Rent a Car confirmation number is NPRL87829E. Due to unexpected changes in our flight time, we are unable to pick up the car at the scheduled time. Fox has advised us to contact Priceline for assistance in changing the pick-up time or obtaining a refund. We appreciate a swift response to ensure that our trip proceeds as intended. Best regards, Ari D.

I made a car reservation through Priceline with Budget to travel from DFW to San Antonio, TX to visit family. Due to the recent Coronavirus outbreak, I urgently need to cancel my car rental. My Priceline confirmation number is [redacted]-[redacted]-[redacted]-89. Being 73 years old, I am at a higher risk of contracting the virus, which could have severe consequences for my health, possibly even leading to death. I have attempted to reach out to Priceline for assistance, but so far, I have not been successful in getting through to them. Any guidance on how to proceed would be greatly appreciated. -Terry G.

Dear Customer Service, I am writing to address my recent experience as a Priceline client that left me feeling dissatisfied. Despite booking a luxurious two queen suite at the Venetian in Vegas and paying over the phone, I discovered this morning that the rate for my room had significantly dropped on the website from $[redacted].22 to $[redacted]. I called customer service to request a refund of the difference, only to be told that due to a special discount I received at the time of booking, I was not eligible for a price match. I am concerned that the lack of transparency about the terms of the discount has led to this misunderstanding. The agents I spoke with failed to provide this crucial information during booking, leaving me feeling misled and disappointed. I hope that this issue can be addressed promptly to restore my confidence in Priceline's services and pricing policies. I have relevant names and identification numbers available for further reference. Thank you. Sincerely, Andrew C.

Hello, I purchased plane tickets on January 7, [redacted] to travel from San Francisco to Minneapolis, MN on July 23, [redacted], and returning on August 5, [redacted] for a family reunion. Given the current circumstances with the coronavirus and having young children in our travel party, I am interested in exploring the option of cancelling the flight and receiving a full refund. I would appreciate it if you could respond at your earliest convenience. Thank you.

I would like to cancel my reservations for June 22-23 at the Ramada by Wyndham in Salt Lake City Airport for 2 rooms. I do not have a PIN number but I do have the confirmation numbers. I did not receive an email confirmation. I have a complaint about the staff person who took my reservations as she asked for the 3-digit number on the back of my card, which I provided. Can I please speak to a live person regarding this issue? Additionally, I need to cancel reservations for 2 rooms at the same hotel on July 4th. - Patricia K.

Subject: Inquiry Regarding Priceline Trip #[redacted] I made a reservation for the aforementioned package several months back. The package consists of a five-night accommodation at the Marmara Hotel beginning on March 17 and round-trip airline tickets from PBI to EWR. Given the escalating concerns over the spread of the Coronavirus, my spouse and I, both in our 70s and deemed to be at a higher risk due to the current pandemic situation, are worried about the upcoming trip. I would like to understand what options Priceline can offer for refunds or rescheduling considering the unsettling circumstances surrounding the virus outbreak.

Due to my daughter's health concerns, we have decided to cancel our vacation because of the coronavirus. I managed to cancel the hotel and rental car without any issues and should be receiving a refund. However, canceling the flight has been a challenge. Despite being within 10 days of the flight, I keep getting transferred between departments, experiencing long wait times, and being hung up on. The flight was booked through Priceline, but it is operated by Spirit Airlines. Spirit Airlines only offered a one-time change due to the pandemic, and I have been unsuccessful in reaching them for a refund. I am considering contacting my credit card company to dispute the charge if I cannot escalate the issue to a higher department without being disconnected.

I have decided to cancel our vacation plans due to concerns about the coronavirus, especially since my daughter has underlying health issues. I had no problem canceling the hotel and rental car with ease and am in the process of getting a refund. However, attempting to cancel my flight with the airline has been a frustrating experience. Despite my flight being ** days away, I keep getting transferred between departments, facing long wait times, and ultimately even being hung up on. Since I booked the flight through Priceline, I contacted them, but they only allow a one-time change due to the pandemic. Unfortunately, I am unable to reach Spirit Airlines for further assistance. I am considering contacting Visa to dispute the charge.

I am currently attempting to cancel a reservation, but I am encountering issues with the automated system. The system acknowledges that I have a reservation, but when I confirm I want to cancel the trip on March 13, it struggles to locate my booking. I am stuck in this frustrating cycle with no option to speak to a representative or receive a callback. I urgently need to cancel this reservation before being marked as a no-show.

Good Afternoon, I understand the heavy flow of communication due to the current crisis. As a medical practitioner, I frequently use PriceLine services. Recently, I booked flights online and a hotel through a representative for a medical conference in Cincinnati, Ohio. I have insurance for most of my reservations, but it didn't show for the hotel booking. The conference was canceled due to the coronavirus outbreak. I tried to contact PriceLine multiple times to discuss the lack of insurance on my hotel booking, but couldn't get through. The General Manager of the hotel, Andy Hussein, assured me of refunds for cancellations. American Airlines only provided a credit for my flight despite having insurance. I have been unable to talk to PriceLine regarding this issue despite numerous attempts. I hope to resolve this matter as a loyal customer who values the service provided. I appreciate your attention. Kind regards, Dr. Brian J Smith

I have two flight reservations under #[redacted]-[redacted]-[redacted]-22. My initial plan was to travel from PSC to Las Vegas on 3/22 and return on 3/30 from LAX to PSC to watch my son's college games. Due to Covid-19 restrictions, spectators are not allowed at the games, and it's likely they will be canceled. Instead of canceling our trip, I would like to modify it as follows: keep the departure the same (3/22 PSC to Las Vegas) but change the return from 3/30 to 3/27 from Las Vegas to PSC. I have trip protection for unforeseen changes. Could you help me with this adjustment? I also noticed that flight rates have decreased. Will there be a reduction in fare for my booking? Please provide guidance as I may need to cancel if the modifications are not possible.

Good evening, I am reaching out regarding a reservation adjustment due to the impact of the Coronavirus situation. Although aware of the non-refundable terms, given the current global circumstances and associated travel risks, I kindly request your consideration for a possible accommodation. The reservation is under the names of "Michael H." and "Lorre H." for a stay at the Nautilus By Arlo, Trip Number [redacted]9, commencing next week. We sincerely hope for either a refund or credit for this reservation, understanding the initial terms. As loyal customers who frequently utilize Priceline, we greatly appreciate any assistance you can offer during this challenging time. Thank you, Lorre H. [redacted] Michael H. [redacted]

I booked a flight and car rental with Priceline on March 6, [redacted]. My flight confirmation number with American Airlines is XLADHU and the rental car confirmation number with Budget Rental Car is [redacted]2US1. My Priceline itinerary number is [redacted] [redacted] [redacted] 30. I was advised by a customer service representative in Mexico City to contact Priceline for assistance in canceling both bookings due to my health condition. I have already purchased insurance for the flight and submitted a claim, awaiting further documentation. Despite my efforts today, March 12, [redacted], I have only been able to reach Priceline's automated system. I seek guidance on the next steps to secure refunds for the ticket and car rental. Thank you for any help provided.