Priceline Customer Service Issues

I contacted Priceline to make a hotel reservation near the airport with an airport shuttle because I didn't have a car. Upon arrival in Harrisburg, PA, I learned that the Clarion Hotel did not provide an airport shuttle service as promised by the Priceline agent. I had to pay an extra $58 for a taxi. Despite complaining to Priceline customer service, they could only offer a 20% discount on the hotel and a commitment to review the reservation call for confirmation of the airport shuttle promise to potentially reimburse my taxi expense. They provided a direct phone number for further assistance, and mentioned an email that I never received. I remain disappointed with the unresolved taxi cost and feel deceived by Priceline's customer service.

I booked a room for Saturday night, and it was extremely unpleasant. Today, I spoke with the manager who promised a refund, but it seems the payment was made through a third party with seemingly non-refundable terms. I am deeply disappointed with this situation. I have three young children, aged 1, 2, and 8, and the condition of the room was unacceptable. The tub had peeling paint, mildew, and dirt, making it impossible for my kids to take a bath. What steps can we take to address this matter?

I rented a car with rental number [redacted]-[redacted]-[redacted]-37. On your website, it said there was an Economy car available at the airport, but that was not accurate. We waited 30 minutes for a shuttle bus that took us 15 miles away from the airport to the rental car location, where we were charged an extra $[redacted] for insurance despite having full coverage already. This experience with Priceline has been my worst trip yet, especially as a loyal customer. Additionally, I had to pay hotel fees in Kissimmee through Priceline as well. I would appreciate some clarification on why these discrepancies occurred. Thank you. Regards, Mansour V.

Today, I booked a stay at the Doubletree Hotel in Norwalk, CT through Priceline's website. After making the payment with my credit card, the screen went black, and I did not receive a confirmation number for my trip. The reservation is for April 6 to April 10 at a rate of $[redacted] per night plus tax. I also purchased trip insurance, confirmed by Allianz via email, but I have not received an email confirmation for the hotel booking yet. I tried calling Priceline for assistance, but without the trip number, I was unable to speak to a representative.

I have a flight reservation with Air Canada (booking reference PESUM8) from Hong Kong to Toronto, Ontario on February 21, [redacted], returning on May 14, [redacted]. I reserved two seats in Economy and I am interested in upgrading to Premium Economy or Business Class. Could you provide information on the upgrade options and associated costs? Also, I would like to inquire if it's possible to upgrade only the flight to Toronto. If so, please advise on the process to do so. I am eagerly awaiting your response. Thank you. Robin L.

I'm currently staying at Golden Phoenix Hotel in Manila, Philippines through a booking with Priceline that was supposed to include breakfast. Upon arrival, the hotel staff has informed me that breakfast is not included. I have shown them my reservation which clearly states the breakfast inclusion, but they are requesting me to contact Priceline for resolution, indicating that they need to verify with the hotel. This situation is causing me significant frustration, and I believe it should be handled promptly by the relevant parties. Your assistance in this matter is greatly appreciated. Thank you, Dennis C. Hotel Confirmation #: [redacted]

Trip No.: [redacted]7 I recently noticed a charge on my credit card from PriceLine for a rental car reservation that I was not aware couldn't be canceled. Despite my efforts to resolve the issue with PriceLine's customer service, they were unhelpful. Since I didn't receive any service, I plan to take legal action against PriceLine for their practices. I will be looking to recover the $[redacted].27 charged, along with legal fees. PriceLine, you have the opportunity to refund the charges or provide your Registered Agent's details if we are to pursue this in court.

I made a car reservation online through Priceline with Hertz. Initially, the booking stated no credit card required, and I have screenshots confirming this. However, after paying $[redacted] with my debit card, I discovered that a valid credit card is needed for pickup, which was not mentioned clearly. Despite accepting my payment and debit card, Hertz now claims I cannot rent a car or receive a refund, with a 7-10 day processing time for cancellation. This situation has left me in a tough spot as this was my main budget for the trip. Hertz charged $[redacted] instead of the agreed $[redacted]. They advised me to contact Priceline for assistance, but reaching Priceline's customer service has been unsuccessful. I urgently need help as my family and I intended to visit my ailing father in Florida, and this unexpected issue is preventing that from happening.

Regarding my Booking NTV87Q, my flight was cancelled due to the NCov epidemic. I am requesting a refund so I can rebook with another airline to return home. I spoke with one of your staff members who is aware of my situation and advised me to call; however, I am unable to access a phone. Since my son made the booking using his email and phone number, which are currently in New Zealand, I am having trouble logging into the site. Could you please guide me on how to request a refund via email? Can I proceed with booking another airline now and then request a refund later?

Subject: Request for Connecting Flight Change (Trip #[redacted]-[redacted]-[redacted]-20) I am looking to adjust my current connecting flight from Alaska Flight #[redacted] to Alaska Flight #[redacted] at Seattle, as the current layover time is only 1 hour and 25 minutes. I have contacted Icelander Air, and they advised me to have Priceline call Icelander Travel Support at Option #3, then Option #1. Please assist me promptly. The recent trip schedule change provided by Icelander was impractical, and now my travel agent is unwilling to accommodate my request. Thank you.

My wife purchased tickets but forgot about the bank limit, so the first transaction for $[redacted] didn't go through. She paid half, $[redacted].01, and set up monthly payments. She thinks the bank denied both, but she believes the $[redacted].01 went through. The card used was under Amanda Glasgow on your website on the 5th. Please confirm if the payment was successful. If not, could you reprocess the $[redacted].01? Online it shows as processed, but could you verify that for me? Thank you.

I bought plane tickets from Tulsa, Oklahoma to Portland, Oregon for April 16th to the 20th. I requested a refund from Priceline customer service and they assured me both tickets would be refunded. One ticket has been refunded while the other one hasn't yet. The customer service representative mentioned it would take one business day, but it's been nearly a week. I'm looking to speak with a representative to resolve this issue.

I am in need of assistance. I recently spoke with a customer service representative who was incredibly rude to me. I made a reservation through Priceline for what I thought was a room at the Hilton hotel, but upon completing the payment, I realized it is actually for a Travel Lodge in a less desirable area with only two stars. I have young children with me, and after seeing negative reviews about the motel, I do not feel comfortable staying there. Due to this booking error, I believe I should be able to modify my reservation accordingly. My Trip Number is [redacted]7. Thank you for your help.

My trip number is [redacted]. I booked through Priceline and mentioned I would arrive at 11:30 pm. Unfortunately, upon arrival, nobody was at the property. After waiting outside for four hours, a cleaner assisted in contacting the property manager who eventually arrived. When I contacted Priceline, I was redirected to looking.com. Surprisingly, the person who answered couldn't speak English. I didn't get into the room until 3 am. I hope Priceline can offer a goodwill gesture for my next booking, as this experience was the worst I have ever had.

On January 19, [redacted], my friend Kathy Domina used her American Express card to book a return ticket for me from Vancouver, BC to Toronto, ON. The flight for Toronto was scheduled to depart on January 25, [redacted] at 3:10 PM. The trip number is [redacted]-[redacted]-[redacted]-37 with Hahn Air Systems Flight [redacted] operated by Flair Airlines. Two days later, on January 21, I received an email stating that my flight was cancelled. After multiple calls to customer service, I was initially told the issue was resolved, but on January 24, the day before my flight, I discovered it was still cancelled. Customer service then informed me they couldn't fix it. I requested a refund, but was told by Flair Airlines that Priceline was responsible. Priceline, on the other hand, claimed the refund had to come from the airline. I followed up with both companies to no avail, even requesting to speak to a supervisor at Priceline, which led to being placed on hold for an extended period without any further assistance provided.

I made a reservation and payment for a 3-star hotel in Ft. Lauderdale with an airport shuttle through an express deal. After receiving the confirmation email, I read verified Priceline reviews for the Link hotel. These reviews mentioned the shuttle stops running at 8 pm, which doesn't work for my schedule. They also described the hotel as a motel with cleanliness issues, like dirty rooms and broken air conditioners. As I can't tolerate staying in such conditions, I would appreciate being transferred to another 3-star hotel with a shuttle service. I prefer hotels over motels due to security concerns. My reservation number is Itinerary #[redacted]-[redacted]-[redacted]-91 for Monday, February 17th. I have requested a call back at [redacted]. Thank you for your understanding.

I had a flight booked for December 13, but due to a family emergency, I had to cancel. I was told I would receive a refund to my Visa card, but I haven't received it yet. The same goes for the hotel I booked mistakenly for January 12 instead of January 5. I'm requesting both refunds to be processed to my Visa debit card - for the flight and the hotel. I need these refunds to be able to book another flight. My Visa debit card number is #4[redacted]1 [redacted], expiration date 11/22, CVC code [redacted]. Please process the refunds as soon as possible. Thank you.

I attempted to make a reservation last night, but my new card seems to have online payment issues. Oddly, when the card details are entered over the phone or used in stores, it works fine. I've ensured the card number is correct, even tried using my old card with the new security code, but no success. Contacting customer service has been challenging. Last night, I managed to request a call back but missed it. Today, I've been stuck in an automated loop without speaking to a live agent. If I can't solve this, I might have to try booking through Expedia instead of Priceline. I tried contacting customer service via 1-[redacted] and 1-[redacted], with no luck. Additionally, the chat feature seems to be unavailable as the page states it doesn't exist. I appreciate any assistance. Thank you!

I had a terrible experience with ACE in Las Vegas. The final cost was $[redacted] more than online, without insurance, plus a $[redacted] deposit. The rental office isn't at the airport, so we had to shuttle with 8 bags to the building, then wait for another shuttle. The entire process took over 2 hours. The agent offered an SUV instead of a van, claiming it would be free, but the car couldn't fit our luggage, and I had to walk to the car due to a foot injury. We couldn't switch back to a van due to the long wait. They also don't run shuttles early enough, leaving us to Uber for our early flight. This was my worst rental experience ever, and the staff seemed overwhelmed by the number of customers. - Craig C.

I recently discovered some concerning issues within the hotel industry when planning my 20th wedding anniversary trip with my wife. Despite diligently researching and booking through Priceline for a promotional rate at El Dorado based on excellent reviews, I encountered a major setback. After receiving initial confirmation of our flights and hotel, I was shocked to receive an email from Priceline stating that the hotel could not accommodate our stay just weeks before our vacation. Despite numerous attempts to resolve the issue with both Priceline and El Dorado, I have faced frustration and delays. Being treated as a low priority due to booking through a third-party vendor has been disappointing, and the lack of transparency from both parties has left me feeling helpless. I have exhausted all avenues for assistance and am at a loss for what to do next. The ongoing run-around and lack of progress from Priceline have left me deeply frustrated as I navigate this challenging situation.