My wife and I bought tickets to go to san deigo California for my mothers funeral, * T...

GetHuman4320389's Dispute a Charge issue with Priceline from February 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4320389's own words
My wife and I bought tickets to go to san deigo California for my mothers funeral, * The tickets were for Friday at ***am January **st. *When I went to sign in I noticed that you had the name wrong for the tickets for both of us. *When we called United arirlines they said we had to call priceline to change the names. *The customer service person that helped us was rather rude and said that the names were not *your mistake and that I had made a mistake. Im sure I know my name and my wifes name and *would not have made that mistake. She still continued to argue with me and my wife, *She said she would talk to someone in upper management. It took her about and hour and half *to tell us that priceline was not able to do anything about the name change. Between US airlines* and priceline we were on the phone for about * and half hours. The out come was you did not *help to resolve this problem and did not show any signs of wanting to help. This was my mothers* funeral that we were not able to attend because of you. This is unacceptable on your part and *we will not ever use priceline again.

GetHuman4320389 did not yet indicate what Priceline should do to make this right.

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Priceline

Dispute a Charge issue
Reported by GetHuman4320389
Feb 2nd, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 3225 others
0 customers following this

Timeline

GetHuman4320389 started working on this issue
Feb 2nd, 2020 8:07pm
GetHuman4320389 indicated the issue is not fixed yet.
Feb 3rd, 2020 8:24pm

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