Itinerary No. ***-***-***-***We purchased tickets for Virgin Airlines through Priceline...

GetHuman-clebrink's Problem With a Reservation issue with Priceline from December 2019

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Itinerary No. ***-***-***-***We purchased tickets for Virgin Airlines through Priceline. The first flight got delayed due to air traffic controller problems. Priceline got us a refund.*We also lost our deposits for our excursions at Ayers Rock, which was our destination. We contacted Allianz for a refund and were advised they aren't responsible and to contact the airlines for that refund. **Below is the information:**Fwd: Voyages Cancellation - ******** & I****** & I****** - Within Cancellation Policy ***********Travel*x**Kathleen Brinkman ******@***.com**Mon, Oct **, *:** PM*to me****---------- Forwarded message ---------*From: Customer Service ******@***.com**Date: Tue, Oct **, **** at **:** AM*Subject: Re: Voyages Cancellation - ******** & I****** & I****** - Within Cancellation Policy ***********To: ******@***.com****Dear Kathleen Brinkman and Cleburne Brinkman,**Policy PL*********** and PL************* **Thank you for contacting Allianz Global Assistance. I apologize for answering your request until now* I am pleased to assist you today. **First, you will need to notify your airline. The Travel Protection provides coverage for cancellation or interruption of your trip due to an unforeseen emergency reason* either an emergency medical situation with yourself or a covered family member, or one of the specific emergency reasons for cancellation as outlined in the terms that govern the policy.**You can initiate a claim by visiting our website*priceline, on the home page click on the option to “File a Claim” and provide the information the website requires, at the end of that process you will be then sent an email with the claim number. You will need to provide a document showing the reason for the claim, by uploading the documents in the website For example: for medical, a doctors letter of diagnosis or hospital release, proof of payment for your tickets (copy of the change on your card bank statement), and copy of your tickets or order confirmation from your vendor.**Once you’ve filled out your claim you can submit it with your supporting documents directly on the website or as follows:*** E-Mail: *****@***.com*** Fax: (***) ***-******* Regular Mail: P.O. Box *****, Richmond, VA, ******* **Please, remember to reference your Claim Number on all the documents you submit, after all the documentation is received by the Claims Department, please allow ** business days for the review process to take place.**If you have any additional questions or concerns, or would like initiate a claim over the phone, please feel free to contact us at (***) ***-**** and provide us with the insurance policy number listed above. We are available ** hours a day, *** days a year.**Sincerely,**Adriana M.**Customer Service Department*Allianz Global Assistance***--Original Message--*From: *****@***.com*Date: ********** **:**:** PM*To: *****@***.com*Cc: *****@***.com*Subject: Voyages Cancellation - ******** & I****** & I****** - Within Cancellation Policy**Good Afternoon,*We are requesting a refund service due to flight cancellation because of “air traffic controllers restrictions around Sydney,” which caused us to not be able to make adjoining flights and reach our destination in Ayers Rock.**Please see below our Ayers Rock hotel and tours charges. ** We also need reimbursement for the flight tickets to the amount of $**** USD. The delayed flight was VA*** from Canberra to Sydney and the next flight that was prevented to be made was VA**** from Sydney to Ayer Rock. Please respond ASAP. * *We have also contacted Priceline about the plane tickets but not sure if they are you are the proper people to contact The Priceline trip number is *** *** *** **. *Thanks, Cleburne Bruce Brinkman*******************************************************Dear Kathleen and Cleburne,**Thank you for contacting Voyages. Your reservation has been cancelled as requested.**Cancellation fees apply in line with Voyages Booking & Cancellation Conditions. The cancellation policy for the accommodation states that cancellations must be made * days prior to your arrival and thus as you have cancelled on the day itself, no refund would be allowed.**Cancellation Fee: AUD $***.****The reservation previously confirmed was as follows:*Resort*Hotel: Outback Pioneer Hotel and Lodge*Voyages confirmation number: *********Arrival date: *********Departure date: **********Cancellation fees apply in line with Voyages Booking & Cancellation Conditions. The tour cancellation states that cancellations made within ** hours of tour departure, no refund would be allowed.**Tour reservation cancelled:*Tour name: Sounds of Silence Dinner*Voyages confirmation number: I*******Tour date: **********Cancellation Fee: AUD $***.****Tour reservation cancelled:*Tour name: Uluru Sunrise and Kata Tjuta with AAT Kings*Voyages confirmation number: I*******Tour date: **********Cancellation Fee: AUD $***.****We kindly ask that you take the time to review your cancellation details thoroughly. It is the responsibility of the recipient of this email to ensure confirmation details provided are correct. If you require any adjustments to be made, please contact our office.**Voyages Booking & Cancellation Conditions*Accommodation, touring and transfer options are subject to strict cancellation policies which are contained in your Voyages Booking Contract or on the website Click Here. By making a booking for a tour, transfer or accommodation, participants warrant that they have read and agree to be bound by Voyages Indigenous Tourism Australia Pty Ltd (ABN ** *** *** ***) cancellation policies and our full terms and conditions.**Should you wish to discuss this matter further please contact the Voyages Travel Centre on **** *** *** or **** **** ****.**Kind regards**Min Sutton**Voyages Travel Specialist*Voyages Travel Centre*T: **** *** *** from within Australia or **** **** *****E: *****@***.com*W:**Important Notice*This email and its attachments are intended for the named addressee only, are confidential and may contain legally privileged information. The copying or distribution of it or any information it contains by anyone other than the addressee or the person responsible for delivering this communication to the addressee, is prohibited. If you receive this email or its attachments in error, please advise by telephone ** * **** **** and then delete it. It is the responsibility of the recipient to virus scan this email and its attachments. Also note, this is an automatically generated confirmation email that reflects the above booking in our system at the time this email was generated.**This confirmation was generated on ******** – **:*****Min Sutton*Reservations Specialist*Voyages Travel Centre*T: **** *** *** from within Australia or **** **** *****E: *****@***.com*W:**Thanks. We await your response.

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Problem With a Reservation issue
Reported by GetHuman-clebrink
Dec 11th, 2019 - 3 years ago
Not resolved
Seen by 46 customers so far
Similar issue to 3190 others
0 customers following this
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GetHuman-clebrink started working on this issue
Dec 11th, 2019 6:02pm
GetHuman-clebrink indicated the issue is not fixed yet.
Dec 12th, 2019 8:19pm

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