My name is Mike Hawthorne my priceline itinerary number is *-***-***-**** I bought a Ro...

GetHuman3568741's customer service issue with Priceline from September 2019

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The issue in GetHuman3568741's own words
My name is Mike Hawthorne my priceline itinerary number is *-***-***-**** I bought a Round-trip ticket from Sacramento to Jackson on September * through September *. On September * I was on my way to Jackson airport when I came up on a multiple car accident with multiple fatalities, I sat on the freeway for approximately an hour and a half until the Police made us turn around on the freeway and leave so they could close it.*I called United Airlines to tell them what was going on and I’ll get there as quickly as I can. The plane left ** minutes before I got there. I talked to the ladies at the reservation desk and they said there’s nothing they could do because it is a third-party ticket and I have to contact Priceline, I was so caught up with emotions so I went back to the hotel and called Priceline. I bought a one-way ticket from Jackson Mississippi to Sacramento for $*** that left at *:**, To make things worse my *** flight on United got canceled and so did the flight after that so they moved me to American Airlines. I’m writing you to please make this one exception for a refund. I did not miss my flight intentionally, it was out of my hands & out of my control I wasn’t expecting to pay $*** for a one-way ticket, and by doing that really put me in a financial bind so I’m begging you for this one time exception for a a refund. If you have any questions please call me ***-***-**** or my email is *****@***.com. We always go through priceline for reservations and you can check our history and see that we have never asked for a refund. This is so important and I really really need this one time exception. Please**Thank You,*Mike Hawthorne

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Customer service issue
Reported by GetHuman3568741
Sep 11th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 12824 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
Email address
Phone number


GetHuman3568741 started working on this issue
Sep 11th, 2019 4:14am