My issue is a long one. All of this has taken place within ** hours. I recently reserve...

GetHuman-lsmalone's Problem With a Reservation issue with Priceline from August 2019

Help with my Priceline issue
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Priceline Trip Number, Billing address, Email address, and Phone number
The issue in GetHuman-lsmalone's own words
My issue is a long one. All of this has taken place within ** hours. I recently reserved a room on Priceline's website for a room type of resort room at the Patricia Grand Resort Hotel in Myrtle Beach SC. The resort room type with pictures of a room with a kitchen and either a double or single bed was priced at $***.** while the standard rooms were $** and the efficiency room with a full kitchen was $***. After booking and speaking with an agent over the phone, I had Priceline call the hotel to confirm that the room type did have a kitchen inside. The representative advised the the hotel stated the resort room was just a standard room with a king bed, microwave, coffee pot, and mini fridge. I was a bit confused b*c Priceline had this more expensive room listed with deceiving pictures when in fact it was a standard room. After expressing my concern with the Customer Service Agent, I was advised that the resort room type didn't exist and that it was at the hotels discretion which room I got for that price. But I could not switch rooms through Priceline, unless they cancel the room and charge me for the *st nights stay in that room. After **mins of back and forth - Priceline contacted the hotel and advised that I could "upgrade" to the efficiency room type for $** more. Please tell me how that makes sense when the efficiency room type was cheaper than the "resort room" in the first place??!! So I've already paid for the standard room disguised as a more expensive "resort room". And you want me to spend even more on a room that is still cheaper than the original booking. Even though everything has been a lie. I even asked if I could just be credited the $** that the hotel will charge for the room, since Priceline has charged me for something that was not as promised. Which ultimately means that I would be paying the same amount that I was originally booked for. I am beyond upset that a company like Priceline would do this... I will never use them again.

GetHuman-lsmalone did not yet indicate what Priceline should do to make this right.

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Priceline

Problem With a Reservation issue
Reported by GetHuman-lsmalone
Aug 26th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 12582 others
0 customers following this

Timeline

GetHuman-lsmalone started working on this issue
Aug 26th, 2019 9:17pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:18pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:20pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:20pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:20pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:20pm
GetHuman-lsmalone shared this issue with followers on Twitter
Aug 26th, 2019 9:21pm
GetHuman-lsmalone shared this issue with others over email
Aug 26th, 2019 9:22pm
GetHuman-lsmalone shared this issue with followers on Twitter
Aug 26th, 2019 9:22pm
GetHuman-lsmalone indicated the issue is not fixed yet.
Aug 26th, 2019 9:42pm

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