I simply want to file a complaint. *I have always trusted Priceline and the companies t...

GetHuman3242084's customer service issue with Priceline from July 2019

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The issue in GetHuman3242084's own words
I simply want to file a complaint. *I have always trusted Priceline and the companies they promote. However on my current trip to FL I rented a car from a company on Priceline called Easirent out of Ft Lauderdale. After renting the car we told them we would be driving to Key West They told us that we needed to purchase a sun pass from them. They wanted to charge us $** a day for every day we had the car rented for. Even though our trip to Key West was only going to cover two days of our ** day visit. We ask them if we could simply buy the Sunpass on our own they said no because the car plate was registered OK. What I don’t understand is why we are being charged an extra $*** simply because we need to use the Sunpass for two days. It would’ve cost Us $*** to cancel the car at that point. The whole ordeal took up much on necessary time. We wound up paying $*** for a Sunpass that we could have used for under $** total both trips back-and-forth.**I think you need to know that people who use Priceline are looking for a bargain. This felt more like a rip off. They also wanted to charge an extra $*** a day for myself to drive in addition to my husband so now we opted against that because that was going to put us through the roof. In addition we also had to leave a $*** deposit in case we have an accident since we are using our own insurance. By the time I left the office my bill was $***.** with The hope of receiving the $*** deposit when we return the vehicle. *This is not a good company for Priceline to recommend because my reaction is now I’ll pay the extra **** or $** to rent a car from him way more reputable place like Hertz or Avis or thrifty. * I wanted to inform you of these additional unnecessary charges because the bottom line for the car rental is much higher than what they represent in the first fee for the rental. If you can do anything for me That would be great. However my main purpose in communicating is to let you know the way this company operates the easy rent that I rented from was it *** SW. **th St., Fort Lauderdale, FL it is spelled EASIRENT*thank you*Pat Goetz a former Priceline customer.

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Priceline

Customer service issue
Reported by GetHuman3242084
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 11546 others
0 customers following this

Timeline

GetHuman3242084 started working on this issue
Jul 13th, 2019 4:18pm
GetHuman3242084 indicated the issue is not fixed yet.
Jul 13th, 2019 8:38pm

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