Sorry I really was treated horribly by Priceline. I booked a hotel room at Chicago inn...

GetHuman-amparoga's customer service issue with Priceline from May 2019

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The issue in GetHuman-amparoga's own words
Sorry I really was treated horribly by Priceline. I booked a hotel room at Chicago inn on Mother's Day and after dinner I went to check in. I did not have my son take me because it was after **pm and I was super tired. When I arrived the clerk hot the manager George who told me that Priceline had over booked by ** rooms which was incredible to me. It was late I was tired and there was no other rooms to be had in downtown Chicago. So I had to travel outside of downtown to find a room and pay for both a ride and and a room it ruined my mother's day. I wasn't able to take advantage of any of the amenities I had planned but worse of all they still charged me for it. I was told by George the manager that they did not accept payment from Priceline and my money would be returned and as of today I still haven't heard from Priceline nor gotten a refund. I have booked several rooms since thru Travelocity and they are not as reasonable as Priceline but they don't overbook or keep your money and they have real people who work for them unlike Priceline. The rate Priceline had for the Chicago Inn was cheaper than anyone else and a much better deal than the hotel could offer the me for the next weekend but at least I got something for my money. Priceline should learn to treat their customers better and they will spend more money with them I am going to Orlando soon but I am afraid to use Priceline again. I am still waiting to hear from them.

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Priceline

Customer service issue
Reported by GetHuman-amparoga
May 26th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10201 others
0 customers following this

Timeline

GetHuman-amparoga started working on this issue
May 26th, 2019 12:34am

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