I booked a rental car with Payless . Pick up at Sarasota drop off Ft Myers airport next...

GetHuman2959001's customer service issue with Priceline from May 2019

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The issue in GetHuman2959001's own words
I booked a rental car with Payless . Pick up at Sarasota drop off Ft Myers airport next day . I had a *** am flight. The reservation and confirmation said it was at the airport not off site. When I got to the Ft Myers airport there wasn’t a site at the airport . It was off site. The off site location did not open until * and there wasn’t anyone there. No shuttle no way to get back to the airport at five thirty am in the morning . The result missed flight and huge extra cost. The reservation I recurved say Ft Myers airport not off site. I called both Priceline where I made the Payless and both said essentially tough luck . Here is your itinerary for Sarasota, FL. Thank you for booking with priceline*View this email as web page* ***Hotels*Cars*Flights**Congrats, your rental car for Sun, May **, **** is confirmed! *PRICELINE TRIP NUMBER: ***-***-***-***To view your full itinerary,, click here.**Print Itinerary**Add Trip to App**Full-Size Car from Sarasota Bradenton Intl Airport (SRQ)***Pick-up:*Sunday, May **, **** **:** AM *Payless Car Rental*Sarasota Bradenton Intl Airport (SRQ)***** Airport Circle, Sarasota, FL ******Drop-off:*Monday, May **, **** **:** AM *Payless Car Rental*Southwest Florida Intl Airport (RSW)***** Interstate Commerce Drive, Fort Myers, FL ******Driver Name:*Charles Gates*Payless Car Rental Confirmation Number:*********US**Car Type:*Hyundai Sonata or similar*Make * model not guaranteed**Unlimited Mileage**Automatic Transmission**Air Conditioning*Modify Reservation*Cancel Reservation*Important Information*The driver must present a valid driver's license at the counter. You can add an additional driver at the counter usually for a fee payable directly to the rental car company. Additional charges may apply if you pick-up or drop-off the car at a different date, time, or location than your reservation.*Summary of Charges *Estimated Total: $**.****Daily Rate:*$**.***Number of days:***Subtotal:*$**.** *Taxes & Fees:*$**.***Estimated Total: *$**.** *Due at pick-up*Prices are in USD*Add Collision Damage Coverage *For $***day*, coverage includes:***$**,*** Physical Damage Coverage on your rental car for collision, theft, vandalism and much more.**Primary Coverage means you receive coverage without first having to claim payment from your auto insurer.*****% Cancellable up until you pick up the vehicle**Additional Listed Drivers and Spouses are also covered by this policy*Terms, conditions, and exclusionsapply.*Learn More*Offer expires******** at **:** AM EST EST**For customers with a New York State billing address the fee will be $* per day with $**,*** in coverage.*Benefits underwritten by BCS Insurance Company or Jefferson Insurance Company. AGA Service Company is the licensed producer*administer of this plan.**AMAZING DEALS FROM TOP BRANDS*HOTEL FOR YOUR TRIP?*Reserve your hotel now before rates go up! Top hotel deals in Sarasota.*See all hotels**SAVE **%**.*-Star Express Deal Hotel *Downtown - Central Sarasota*******guest rating*$***See More**SAVE **%**.*-Star Express Deal Hotel *Sarasota East - I-*********guest rating*$***See More**SAVE **%**.*-Star Express Deal Hotel *Bradenton East - I-*********guest rating*$***See More*SAVE **%**.*-Star Express Deal Hotel *Venice - Osprey******guest rating*$***See More*Rental Car Contact Information *Payless Car Rental**Phone Number**-***-***-**** *Confirmation Number*********US**Customer Care *Our customer care team is here to help. Call us at:**Priceline US & Canada** *** *** **** *Priceline *** *** *** **** *Priceline Trip Number:****-***-***-********Follow us:****Responses to this e-mail will not go to a customer care representative. To contact our customer care team directly, please go to the customer care page of our website.*This is a transactional email from priceline.comLLC - *** Connecticut Ave. Norwalk, CT ******Above as you can see no indication that the Payless was off site and that it didn’t open until *am . I would appreciate a credit for the cost of this rental as the misrepresentation was very expensive . Thank you Maureen Gates

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Priceline

Customer service issue
Reported by GetHuman2959001
May 21st, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 10068 others
0 customers following this

Timeline

GetHuman2959001 started working on this issue
May 21st, 2019 12:25pm