I booked hotel room for * nights at My dream palace hotel in Butuan,Philipines and paid...

GetHuman2947876's customer service issue with Priceline from May 2019

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The issue in GetHuman2947876's own words

I booked hotel room for * nights at My dream palace hotel in Butuan,Philipines and paid in full using visa for May **-May*******.Upon checkout I was informed the bill was not paid and I was. Forced to again pay for room *** to the tune of...$**** philipino pesos.When room was booked I recieved I.D. ********** but no email confirmation came from Priceline.The Hotel had no record of my payment by visa but hotel did have a different I.D.*********** for the reservation.Obviously there is a mix up on * bookings here .I would request that Priceline look into this and if visa card has been charged I then request that the fees incurred will be cancelled as I have paid cash to the hotel to settle this discrebisy.Thanking you in advance for your quick attention to this issue.

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Priceline

Customer service issue

Reported by GetHuman2947876

May 19th, 2019 - a mon ago

I have an issue with Priceline too

Not resolved

Seen by 12 customers so far

Similar issue to 10006 others

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Timeline

GetHuman2947876 started working on this issue

May 19th 5:18am