Hello,*I have called Priceline regarding my booking at Barcelona. I missed my flight an...

GetHuman2882539's customer service issue with Priceline from May 2019

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The issue in GetHuman2882539's own words
Hello,*I have called Priceline regarding my booking at Barcelona. I missed my flight and wanted to see if at least the place would be considerate to reduce my rate for the day that I missed since I was already supposed to be there at ** am and do a late check in. They said unfortunately not which even though it was hard to take in, I understand but this is not ok. See below email exchange for reference. *It’s not ok that I have to adjust for them when I have already paid the room in full. They could have made arrangements. I don’t think a window of * am to * am is super early to be inconvenienced. Where would I stay for the hours from the time I get in until ** am? I do believe I am entitled to that and I was very understanding for not getting a refund but THIS IS NOT OK! Please assist on this ASAP. Thanks!**Hello Christine*I understand really, but since we open office at ** am, and we don't have a reception in the building, we need time to pick up the keys and go to the apartment.*Please provide us any contact number and we will call you if it is possible for more early check in. *We will try to do out best. **Best regards *Julia*****, * *** **** *., **:** Christine ******@***.com*:*Is there anyway. I can check in earlier? So I could get some sleep. I wouldn’t know where else to go in Barcelona and since I paid the day in full I’d really appreciate it if I am able to at least sleep.*My flight information is:*PBJW*D*Transvania.**Kind regards,*Christine **On May *, ****, at *:** PM, Stay Barcelona Apartments ******@***.com* wrote:**Hello Christine**Thanks for letting us know. *My colleague will meet you downstairs at **am. *Could you please provide us your flight number. **Thanks*Julia****, * *** **** *., **:** Christine ******@***.com*:*Hello again,*I would like to inform you that I have changed my flight and will arrive in Barcelona at * am tomorrow instead. I will call when I land. Thanks so much and apologies for the inconvenience in missing my flight. **Kind regards,*Christine

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Priceline

Customer service issue
Reported by GetHuman2882539
May 7th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 9650 others
0 customers following this

Timeline

GetHuman2882539 started working on this issue
May 7th, 2019 9:34pm