Priceline Customer Service Issues

During my recent stay at La Quinta Inn in Fowler, CA, my fiancée and I encountered an issue with the jacuzzi facilities. We needed a hotel with a functioning spa due to my fiancée's recent car accident. After making a reservation through Priceline's express deal, which we suspected would be La Quinta, we confirmed with the hotel that they had a jacuzzi. Upon arrival, we found out that the hot tub was actually out of order. After expressing our disappointment at the front desk, they kindly offered to switch us to a room with an in-room spa. Unfortunately, the in-room spa was also not working, leading to further frustration. Although the hotel acknowledged the inconvenience and offered a refund, they explained they were unable to process it due to the booking being through Priceline. This experience was disappointing, and I am seeking assistance to resolve this matter promptly. -John

To whom it may concern, On April 4, [redacted], I made a hotel reservation for 3 rooms through Priceline (Confirmation Number: [redacted] [redacted] [redacted] 37). Shortly after, I needed to cancel due to the trip being canceled. Despite speaking with Alex, who assured me the cancellation shouldn't be an issue, I was directed to Customer Relations for assistance. Following a lack of contact, I reached out to the hotel directly and was advised to cancel through Priceline. After multiple attempts and being transferred to various agents in the Philippines, I eventually spoke with Lori from Maryland, who was able to contact the hotel. However, authorization for the cancellation was pending until Wednesday. I now seek assistance in canceling the reservation and receiving a refund as the payment has been processed despite the trip cancellation. As a loyal Priceline customer, I hope to resolve this matter promptly. Thank you for your attention to this issue. Sincerely, Art L. *Contact Information: Phone: [redacted] Email: [redacted]*

I purchased cruise and Delta flight tickets through Priceline. Delta modified my flight without informing me, necessitating new reservations. The Priceline representative mentioned a one-hour layover on my return flight. However, the Miami to Detroit leg landing at 3:07 and the Cincinnati flight departing at 3:40 do not equate to an hour. The brief layover presents concerns over making the connection. My confirmation code is GJIGJL. Delta has not allocated adjacent seats for my husband and me, and they mistakenly billed us for baggage thrice. These discrepancies, coupled with the tight layover, have marred my excitement for the trip.

I received an email mentioning an issue with my itinerary and providing a request number [redacted]7. However, upon calling back and entering the number, I was informed that it was invalid. Originally, I booked flights for two individuals with outbound and return flights, but I found better options later on. I ended up canceling the outbound and return flights for one person and only the outbound flight for the other. The only remaining flight I should have is the return flight for one person scheduled for July 7th. I am seeking confirmation that this return flight is still reserved and assurance of a full refund for the canceled flights. I believe I am eligible for a refund as the cancellations were made within 24 hours in accordance with Priceline's policy. Thank you.

I am having trouble reaching a real person for customer service regarding an issue with a hotel room charge. I was billed for a room I didn't stay in, and the hotel directed me to contact you to resolve the problem. I'm frustrated because I didn't even speak to your company directly. It's urgent that this matter gets sorted out promptly as I have been wrongly charged twice. Charging my card without cause is illegal and unacceptable. I demand a refund immediately. The whole situation is absurd, and the process of trying to contact you is aggravating. I insist on a resolution or will involve my lawyer.

I recently contacted the Hilton St. Petersburg Bayfront regarding a block room rate but was informed I could only secure a non-refundable rate through Priceline without being made aware initially. Upon arrival and requesting a tax exempt form, the staff mentioned Priceline had been involved, making a refund difficult. Regrettably, I did not receive a receipt for the charges incurred. I am displeased by the misrepresentation and the attempt to book more rooms. Could you kindly provide a receipt and reimburse the tax amount charged to my credit card? The reservation number referenced by the hotel staff is #[redacted]58. Thank you.

I made a reservation for a Budget Car rental through Priceline.com and paid in full upfront, knowing it was non-refundable. Upon arrival at the airport, I encountered a lengthy line at the Budget counter, resulting in a two-hour wait for a car. To add to the frustration, the car in the garage had no keys, requiring further delays. The Budget representative was occupied with other clients, leading to additional wait times. This level of service is unacceptable as Budget should have been prepared for the reservations. I am deeply disappointed with both Priceline and Budget and do not intend to utilize their services in the future, a sentiment shared by many in the line. My rental reservation number is [redacted]6-US-4. I kindly request compensation for the significant time wasted.

On July 16, [redacted], I booked a room at Red Roof Inn & Suites Augusta South through Priceline with Trip Number [redacted]-[redacted]-[redacted]-38 for $[redacted].50. Unfortunately, the hotel experience was extremely unpleasant. The initial room had a strong cleaning solution odor and a slippery floor. After moving to a handicapped room, we found issues with the toilet plumbing and the shower floor felt unstable and rough. Given the high demand during Masters Week, we were unable to switch rooms. To make matters worse, the hotel double charged my credit card upon checkout. Red Roof Inn charged less than what Priceline did and claimed Priceline never paid them. This situation has left us feeling dissatisfied with the quality of the room and the payment discrepancies between Priceline and the hotel.

Regarding Priceline Trip #[redacted]4, I have been seeking assistance with obtaining a refund since the beginning. Unfortunately, I faced difficulties as no one was available to provide the necessary support. This issue arose due to a family emergency that required me to book a flight with very little notice. Shortly before departure, I received a confirmation email with an incorrect name, causing further complications. Moreover, despite having checked in for the flight, discrepancies in the passenger name prevented a seamless process. Despite my attempts to rectify the situation through Priceline's chat service and customer support number, I was unable to make contact in a timely manner. After contacting the airline directly, I was informed that any refund inquiries should be directed to the appropriate party responsible for charging me, as the airline had not received the payment. I am therefore requesting a refund and appreciate your prompt attention to this matter.

On April 15, [redacted], I am still experiencing the same issue. I booked a rental for ******* and added auto insurance. However, I canceled the reservation on the same day and despite this, the insurance payment was deducted. The trip number is *********** and booking reference is U***-*Q*J-INS. To date, the refund of $**.** has not been processed. I urgently require assistance in getting my money back promptly, given how swiftly it was taken. Brenda Wilson-Parker.

I am still experiencing the issue with Priceline. I made a reservation for a rental and auto insurance on April 16, [redacted], but I had to cancel this booking. Despite canceling, Priceline charged me $36.00 for the insurance on April 20, [redacted]. The rental was canceled on April 16, [redacted], and I have yet to receive a refund for this unnecessary charge. I kindly request that Priceline promptly return the $36.00 to my VISA account. Thank you for your attention to this matter. Sincerely, Brenda Wilson-Parker.

I made a reservation for two rooms at the Quality Inn in Ft. Smith, AR for April 20-21. When we checked in, we were disappointed to find that there were no swimming towels available, and we were told to use our room towels with the promise of more. However, the towels were not replaced. Additionally, the room keys required programming five times before they worked. To our dismay, my king size bed had dirty sheets on it that we only noticed in the morning. I am unsatisfied with the service and would appreciate discussing this matter further. Despite booking through Priceline, the hotel was not very accommodating. I also found it unfair that although the hotel had a 40 lb dog limit, the supervisor's two Great Dane dogs were an exception due to being labeled as "good dogs."

Booking Reference: [redacted]66 I encountered an issue at Thrifty while trying to pick up the car I had reserved through Priceline. Thrifty refused to honor the rental agreement because I hold a Canadian driver's license and the booked price was supposedly only for Aruba nationals. Despite selecting the Canadian flag on the Priceline website, the Wi-Fi network I used may have mistakenly identified me as booking from Aruba. Thrifty ended up canceling my reservation, offering to assist in rebooking and payment. However, I had already pre-paid through Priceline and now seek a refund of $[redacted] USD or [redacted] euros. I noted that the initial quote was in USD, but I was ultimately charged in euros, leading to confusion with the Thrifty staff. Despite pleading, Thrifty refused to honor the original booking. While I frequently use Priceline for flights, I am now hesitant to book rental cars through the platform in the future.

I was notified by Priceline on April 15, [redacted], at 11:50 AM that my flights [redacted] and [redacted] via Newark were cancelled for that day. Despite efforts with United, I couldn't secure a new flight to my destination. Instead, on April 16, I booked alternative Delta flights to Scranton, PA. Even though Priceline emailed me at 4:56 PM that day that my original United flights were back on schedule, they were still cancelled when we checked at the airport. After facing challenges with renting a car, I had to spend two hours on the phone with Priceline on April 17 to arrange a refund. The extensive questioning and wait times were frustrating, affecting my vacation. I hope for improved support and efficiency in similar situations to prevent disruptions like needing extra car rentals, overnight stays, and additional costs for rescheduled tickets, making it a very unpleasant experience.

I am frustrated and upset. Since Friday night, I have been sleeping in my car due to issues with Priceline and them blaming my bank. After speaking with my bank today, they informed me that Priceline's customer service needs to void the authorization, but now they are saying they can't help further, leaving me without access to my funds for another 11 days. This means I have to continue living in my car with my two young children and two service dogs, which could potentially lead to consequences. Priceline placed me in a hotel that does not accommodate service animals, despite me using the filter option. I was not provided with any coupon code to assist with this situation. Venmo confirmed there is no refund processed yet and the authorization is still pending. I urge Priceline to void the authorization immediately. My Priceline account indicates I took the trip and prompts me to rate the hotel, even though the authorization was canceled an hour after booking. I want this issue resolved promptly without resorting to legal action.

I am upset and frustrated. I've been sleeping in my car since Friday because of Priceline and their blaming my bank. Today, when I spoke with my bank, they informed your customer service department that they need to void the authorization, but now I am being told to wait another 11 days for my funds. I won't get paid until Friday, so I have to continue sleeping in my car with my two young children and two service dogs. Priceline provided me with a hotel that doesn't allow service animals, even though I specified this in my search. The other three hotels accepted the animals but I was given one that didn't. No one was able to provide a coupon code or assist me, and instead, they blamed my bank. Venmo confirmed they have no record of a refund and the authorization is still pending. I want the authorization voided. Despite Priceline's system showing I took the trip and prompting me to rate the hotel, the authorization was canceled one hour after booking. I don't want to involve a lawyer for discrimination against the dogs or for the recorded calls of rude customer service representatives lying to me. I have now been told to wait an additional 3 to 5 days for the escalation department to handle this. They should void the authorization as they cannot issue a refund if the money was not taken out of my account. The promised refund within 24 hours never happened since it was Saturday the 20th when the cancellation was incomplete. I am deeply frustrated that nobody seems to understand the issue at hand.

I provided the necessary documentation to Priceline on 8/4/[redacted] and 11/26/[redacted] for my deceased parent's ticket from JFK to Vigo. The ticket number is [redacted][redacted] with Priceline trip number [redacted]-[redacted]-[redacted]-20. I am dismayed at being informed by Priceline that Iberia will not issue a refund for a ticket purchased on January 10, [redacted], due to it being over a year. We submitted the information twice as agents, but Priceline failed to act. By wrongly sending the information to Iberia, Priceline caused a delay. Despite being misled by the representatives and the confusion surrounding the refund policy timeframe, I believe Priceline should have handled this matter promptly since August and November [redacted]. The misinformation from the representatives has left me frustrated and out of $2,[redacted].36. If the ticket was bought directly from Iberia, a refund would have been possible. I am questioning Priceline's responsibilities in this process as it was done through their platform, not directly through Iberia. I am calling for clarity on the refund process as I have yet to receive any reimbursement. The passenger in question is David Romero Outeiral.

I was given a quote for a hotel, car rental, and car rental insurance through Priceline where the price listed included all three plus taxes and fees. Upon returning home, I received a separate bill from Alamo Car Rental. When trying to contact Priceline, I was redirected to Alamo who claimed it wasn't their issue. I am seeking a full refund due to feeling misled and considering this fraudulent. I would be willing to settle for a $[redacted] refund, which is the additional amount I paid beyond my initial agreement when purchasing the travel package that included airfare, car rental, and hotel.

I did not receive a confirmation email for my trip to Omni Resort in Bretton Woods, NH. Unfortunately, my email address was entered incorrectly. Also, my phone number and the "Itinerary Number" provided on my paperwork do not seem to be working when I try to contact your customer service. Every time I input the "Itinerary Number" which is R[redacted], the call gets disconnected, and the system does not recognize my phone number. I need a confirmation number and the relevant information for my reservation made on Sunday, April 21. Please assist me as soon as possible.

Hello! My boss and his family are currently in North Cyprus without phone access. He emailed me to help change their reservations. I called but kept getting an automated voice prompt. "Katie" couldn't assist with changes. I will paste his email here and try to reach customer service. Turkish Airlines mentioned only the agency could modify the tickets, which in this case seems to be Priceline. Thank you for your anticipated help!