March ** I book hotel for Austin and prepaid, receive confirmation.*Get to the hotel be...

GetHuman2612644's Disputes issue with Priceline from March 2019

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If you are trying dispute charges that were made against you or trying to a get a refund from Priceline then click here https://priceline.custhelp.com/app/chat/chat_launch_help/.
The issue in GetHuman2612644's own words
March ** I book hotel for Austin and prepaid, receive confirmation.*Get to the hotel before *:** fir Check-in , hotel could*would not check me in because the virtual credit card provided by Priceline was declined twice!*I was told to call Priceline , reached Maria , told her the issue I was on hold for an hour * , she had me hold while someone with Priceline was supposedly trying call the front desk. The staff st hotel could not believe this ! They were on hold , multiple call backs and hang ups , the assistant mgr had to put Priceline on hold to manage multiple guest meanwhile I am sitting in the Lou Gehrig’s line area ., Embarrased nit to mention missed several Wirk calls and meetings since I was to have been in my room. I had to call back then spoke with Alex, told him the issue Again.. finally after *:** * the front desk rd river a valid card from Priceline ! *I spoke with bit Maria and Alex advising that my card should be credited . I did my part ! Priceline failed be miserably!*Alex said to be after two hours of waiting to get to a room, “sorry” but you are in a room now ,”there is nothing more we will do” . *This is utterly ridiculous and total disregard for me the customer **Priceline you need to fix this!!!
GetHuman2612644 did not yet indicate what Priceline should do to make this right.
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Priceline

Disputes issue
Reported by GetHuman2612644
Mar 28th, 2019 - a mon ago
I have an issue with Priceline too
Fixed
Seen by 3 customers so far
Similar issue to 86 others
0 customers following this
Items needed
Priceline Trip Number
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Timeline
GetHuman2612644 started working on this issue
Mar 28th 1:36am
GetHuman2612644 indicated the issue is not fixed yet.
Mar 31st 1:39am
GetHuman2612644 indicated the issue is not fixed yet.
Mar 31st 3:32am