Within minutes of booking a hotel room, you dropped the rate by $**. I understand rate...

GetHuman2607195's customer service issue with Priceline from March 2019

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The issue in GetHuman2607195's own words
Within minutes of booking a hotel room, you dropped the rate by $**. I understand rates are not guaranteed and I'm perfectly understanding when rates change by day or even hours... but minutes!?!? I felt cheated. I was frustrated. **Then it got worse when I contacted your chat line and got generic, canned answers. Below is the transcript.**Please honor the $*** rate.**"**:**, Mar ***Info: Welcome to Priceline!***:**, Mar ***Info: connecting you now...***:**, Mar ***Priceline:*We have some quick questions for you and then an agent will take it from there.****:**, Mar ***Priceline:*First, can I get your full name?****:**, Mar ***jerad garrison: Jerad Garrison, trip ********-***-*****:**, Mar ***Priceline:*Sorry I didn't get that. Can you please provide your full name?****:**, Mar ***jerad garrison: jerad garrison***:**, Mar ***Priceline:*Thanks, jerad. And, what’s your email address?****:**, Mar ***jerad garrison: *****@***.com***:**, Mar ***Priceline: ** Sent Rich Content *****:**, Mar ***jerad garrison: Hotel***:**, Mar ***Priceline:*Got it! How can I help?****:**, Mar ***jerad garrison: I just booked a room. trip ***-***-***-** and now I'm frustrated. You wanna know why?***:**, Mar ***Info: Please wait while your chat is transferred to the appropriate group.***:**, Mar ***Info: Hi! I'm Chloe.***:**, Mar ***Chloe: Hi, Jerad. How can I help?***:**, Mar ***jerad garrison: The rate was $***. When I was closing my browser, I noticed priced line said the rate was $***... to add insult to injury, your site even said "Nice Timing!... Someone just paid $*** for this hotel" YEAH!!... that someone was me!!***:**, Mar ***jerad garrison: Kinda ******, Priceline.***:**, Mar ***Chloe: I understand your concern. Hotel availability and pricing change constantly. We will confirm your reservation only if the hotel has not had a change in availability or pricing while the reservation request is being processed. Prices are not guaranteed until purchase is complete.***:**, Mar ***jerad garrison: Yeah, but this was only a few minutes. I understand if it was a few hours or days.***:**, Mar ***Chloe: Rarely, a listed rate is not available for purchase because the travel partner has not refreshed their reservation system when we access it. These time lags sometimes impact reservation availability.***:**, Mar ***Chloe: I see that your chat box is still open. Let me know if I can be of further assistance.***:**, Mar ***jerad garrison: Well, obviously I'm trying to have a reasonable conversation about a poor customer service experience and you are giving me canned answers.***:**, Mar ***jerad garrison: I'm not going to argue over $**, but I won't forget how poorly Priceline responded.***:**, Mar ***Chloe: Your feedback has been noted. Let me thank you for your time. Take care!***:**, Mar ***jerad garrison: thanks for nothing.***:**, Mar ***Info: Thank you for chatting with us."

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Customer service issue
Reported by GetHuman2607195
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 8296 others
0 customers following this


GetHuman2607195 started working on this issue
Mar 27th, 2019 8:39pm