i booked with priceline for a hotel stay january ** to **th at the sleep in, scottsdale...

GetHuman-jbjwarne's customer service issue with Priceline from March 2019

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The issue in GetHuman-jbjwarne's own words
i booked with priceline for a hotel stay january ** to **th at the sleep in, scottsdale, az. Upon arrival, my sink was clogged up and water would not go down. plumber was to come the next day, could not fix issue, took sink apart and left it on floor under counter with towel thrown over it. also black dirty water in sink and also in commode. we had to change rooms the next day. no hot water in shower. only had lukewarm, could not shower but * to * minutes and get out. plumbing issues the entire stay. we made numerous complaints to the hotel. they offered $** gift card. we asked for refund. they said since we booked with priceline.com, their hands were tied. we disputed the entire amount on our american express card because we were not satisfied one day of our stay, plus the time and hours we have put in to dispute our charge. my reservation was ************. this was my first and only time dealing with priceline. i want my money refunded to american express. they should not have to dispute this claim over and over to get the money returned. priceline blames sleep inn, sleep in blames priceline, nobody will take responsibility. is that how you get out of paying claims? bad bad business!!

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Customer service issue
Reported by GetHuman-jbjwarne
Mar 5th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 7663 others
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GetHuman-jbjwarne started working on this issue
Mar 5th, 2019 8:10pm

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