The following are the facts of my unsatisfactory experience with Priceline:**.*I bought...
GetHuman1947889's customer service issue with Priceline from January 2019
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The issue in GetHuman1947889's own words
The following are the facts of my unsatisfactory experience with Priceline:**.*I bought two tickets to Thailand in good faith for $**** (CAD) trip id: ***-***-***-****.*The itinerary showed less than ** hours in China**.*China Eastern denied us boarding at the gate explaining that we would be in China for over ** hours and therefore needed special visas**.*I called Priceline and they repeatedly assured me that China Eastern was mistaken, referencing their own information which showed that we would be in China for under ** hours**.*Priceline representatives lied about “transferring control of our ticket to the airline”**.*Priceline representatives claimed to ask China Eastern for a refund**.*Priceline representatives then changed their story and claimed that they always knew we’d be in China for over ** hours**.*Priceline representatives made several false guarantees of call-backs and resolutions**.*We were stranded in Vancouver for days trying to sort this out and incurred additional costs totaling $******.*I have recordings of the phone calls*Priceline has failed to deliver on any of its promises to me and owes me compensation for the tickets I purchased through them and the expenses I incurred as a result of their mismanagement of our situation. I will be filing complaints and pursuing legal action if this is not resolved swiftly. I travel a great deal and many of my wide circle of friends do also. None have ever been treated in such a disgraceful manner by any other travel agency or Airline.**Mr. Joshua Wheelwright
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