To Whom it may concern:*I could not find how to review this hotel on your website so I...

GetHuman-nursegod's customer service issue with Priceline from December 2018

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The issue in GetHuman-nursegod's own words
To Whom it may concern:*I could not find how to review this hotel on your website so I am sending this email. *I would not recommend Adante Inn of Sedona. At first this facility looked ok but when we got up in the morning to take a shower we noticed mold on the ceiling.*One reason I picked this hotel is because it had free breakfast included. It ends at *:** am. We were there at *:**. They had a small amount of oatmeal left at the bottom of a pot. They ran out of all the pancakes and the apples were old. So we basically had coffee. Not even any toast there. The orange juice from the dispenser machine was water with a tinge of juice. When I told the clerk they said the food is delivered and that's all there is.*I was traveling with my daughter ** and ** yr old mother from Glendale AZ to Bearozona in Williams AZ for a winter adventure. The hotel was on our way back before our visit to Sedona and our drive back home. We had to waste time looking for a place to eat breakfast so we had to drive back home later than expected. I am disappointing to say the least.*Sincerely,*Diane Macias RN*Please forward to customer service if possible.*****On December **, ****, at *:** PM, " Customer Service" ******@***.com* wrote:**To view this email as web page, go here* Advertisement***Hotels*Cars*Flights*pin*Congrats, your hotel for Saturday, December **, **** is confirmed!*PRICELINE TRIP NUMBER: ***-***-***-***To view your full itinerary, click here.*Print Itinerary*Print Itinerary **Manage your booking* *Become an Email Insider! *On average, Email insiders save even more than other priceline users*Sign up*The Andante Inn Of Sedona ** Night, * Room** *See Hotel Details*Map*Directions* *Map*Directions*CHECK-IN:*Saturday, December **, **** (**:** PM)*CHECK-OUT:*Sunday, December **, **** . (**:** AM)*HOTEL ADDRESS:***** West Highway **a*Sedona AZ, *****, United States*HOTEL PHONE NUMBER:****-***-*****NUMBER OF*ROOMS:** Room*RESERVATION*NAME:*Room *: Diane Macias *For * Adults * *CONFIRMATION NUMBER:***********ROOM TYPE:*Double Room with Two Double Beds *Max * guests. Hotels may charge for additional guests.*MEAL PLAN:*Breakfast is included at no extra charge*See all Policies*Book Again*Summary of charges *Total Charged: $***.****BILLING NAME:*Diane Macias*ROOM PRICE:*$**.***night*NUMBER OF*ROOMS:** Room*NUMBER OF*NIGHTS:** Night*ROOM SUBTOTAL:*$**.***TAXES & FEES:*$**.***TOTAL:*$***.** *Paid in full*Best Price Guaranteed WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOK *Find a lower price, we'll refund you ***% of the difference. *Book an Express Deal, we'll refund you ***% of the difference. **Prices are in USD. Charges will be from ""*Important Information*You have now confirmed and guaranteed your reservation by credit card. *See all Policies**AMAZING DEALS FROM TOP BRANDS*Rental Car For Your Trip?*Reserve your car now before rates go up! Top rental car deals in Sedona. Free Cancellation and Pay at Pick up!*See all rental cars****FREE CANCELLATION*Economy Car ***.* miles from hotel*CHECK*Pay at Pick-up*UTIL****UTIL****UTIL*auto**$** *day*See More* ***FREE CANCELLATION*Compact Car ***.* miles from hotel*CHECK*Pay at Pick-up*UTIL****UTIL****UTIL*auto**$** *day*See More*Customer Care*For any questions related to the property, you can contact The Andante Inn Of Sedona directly at ***-***-**** **Our customer care team is here to help.* *Chat with us***Priceline Credit Card*Follow us:*facebook*facebook*facebook*Responses to this e-mail will not go to a customer care representative. To contact our customer care team directly, please go to the customer care page of priceline*This is a transactional email from LLC - *** Connecticut Ave. Norwalk, CT ******

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Customer service issue
Reported by GetHuman-nursegod
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 5844 others
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GetHuman-nursegod started working on this issue
Dec 26th, 2018 6:18pm

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