Raphael Murray. Last May I booked rooms @ the Country Inn & Suites (Kearney, Neb) for D...

GetHuman-raphaelm's customer service issue with Priceline from December 2018

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The issue in GetHuman-raphaelm's own words
Raphael Murray. Last May I booked rooms @ the Country Inn & Suites (Kearney, Neb) for December ** & December **. Priceline Trip Number:****-***-***-** & Priceline Trip Number: ***-***-***-** We arrived around *:** p.m. on Dec **. Country inn & Suites was closed. As we approached the front doors we noticed an envelope taped to the door with my name on it. Basically it said they did not have contact info for me. They scheduled us to stay on the two dated @ Days Inn across the street. I have a number of issues. *. We stay at this particular hotel * - six times a year for the last * or * years. I gave them contact info every time. *. If they couldn't contact me they sure could have contacted you so either Country Inn & Suites or Priceline could have called us explaining the situation. *. They rescheduled us to Days Inn w*o our permission. The stay was okay buy I would have never booked a Days Inn. If you look at our history over the last ** years, we have never stayed at a Days Inn. I canceled the Dec ** booking at Days Inn and rebooked to a different Kearney hotel. *. You did not know so I can't be upset with Priceline but I am thinking Country Inn and Suites should have told you. I am really unhappy with Country Inn and Suites. Really, really unhappy. Somehow this whole situation just seems so very wrong. Raphael Murray - *****@***.com

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Customer service issue
Reported by GetHuman-raphaelm
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 5805 others
0 customers following this


GetHuman-raphaelm started working on this issue
Dec 24th, 2018 8:54pm

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