My wife tryed to book rokks thru price line several attemps were made no reservation we...

GetHuman-nakiabui's customer service issue with Priceline from December 2018

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My wife tryed to book rokks thru price line several attemps were made no reservation were confirmed but ***.** was put on hold from her bank account at *.** pm est on saturday dec *st ****. Attempts to have the funds returned were not successful as no bank representative was available to manually authorize the release of the funds on hold. The purpose of the room reservation was because we had limited funds available and price line seemed ljke a reasonable solution. *Upon trying to resolve the issue of finding a place to stay priceline completely disreguard the fact that because of the verifyed policys and procudure in place by holding the funds from the stated account and not correcting the issue created by the stated policy did infact cause the family to be stranded in there car for the night with there eight year old daughter. This completely unacceptable by any standard. There was no effort fourth comming from Priceline to find or offer any compensation for this grievous event. In such i Douglas Frost will infact wait for a response to this correspondence before i deside to take action . As a father and a husband i want priceline to realise the danger and fear they placed my family in because of there action and then in action related to the stated events and i will as stated endever to do what ever i can to see that they fully understand the ramifications of such.
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Customer service issue
Reported by GetHuman-nakiabui
Dec 1st, 2018 - 6 mons ago
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GetHuman-nakiabui started working on this issue
Dec 1st, 2018 11:45pm
GetHuman-nakiabui indicated the issue is not fixed yet.
Dec 1st, 2018 11:47pm