Your itinerary on my trip (trip****-***-***-**) has already charged me a hotel fee of...

GetHuman-kcfsu's customer service issue with Priceline from November 2018

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The issue in GetHuman-kcfsu's own words
Your itinerary on my trip (trip****-***-***-**) has already charged me a hotel fee of $**.** and then below it, it says another fee will charged at checkout of the same amount. What the **** is going on? Why is this? Also after the booking I looked at all of the reviews and only one was good many talked about how filthy the rooms are and there is mold everywhere. If true why would you put this hotel in your list especially when it's not anything like the ones you advertise such as Marriott Courtyard, Hilton, Hyatt, etc. which I've stayed in? This property doesn't even come close to above mentioned ones. It seems to be false advertising. And if this property is like that, trust me you will hear from me again.
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Customer service issue
Reported by GetHuman-kcfsu
Nov 30th, 2018 - 6 mons ago
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GetHuman-kcfsu started working on this issue
Nov 30th, 2018 5:03pm
GetHuman-kcfsu indicated the issue is not fixed yet.
Nov 30th, 2018 5:03pm