I booked a Jet Blue flight through Priceline yesterday, November **. Passenger name: Da...
GetHuman1651057's customer service issue with Priceline from November 2018
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The issue in GetHuman1651057's own words
I booked a Jet Blue flight through Priceline yesterday, November **. Passenger name: Danielle Sullivan. The price dropped since the flight was booked (dropped from $*** to $***), so I am seeking a fare refund to match the current lower price per Jet Blue's guarantee. I called Jet Blue, but they informed me that I must complete this through Priceline. My confirmation number is **PFMW.**I have been unsuccessful connecting with an agent via phone regarding this. After waiting on hold for ** minutes, I was connected with an agent who was in the middle of helping me, when our call was disconnected (on her end, not mine) however I received no call back. I called back and was placed in the queue again (this time for ** mins) and when I got through to an agent, he claimed he could not hear me although I was not on mute and had perfect reception. He then quickly disconnected our call. I tested my connection by making an outgoing call which worked perfectly fine, then called back and was placed in the Priceline queue for the *rd time. I have now been on hold for ** minutes, and so am attempting to use an email request to get this resolved. This has been one of the worst customer experiences I have ever encountered. Unless I am successful in these final attempts (the call for which I am currently on hold, or this email), I will not be booking through Priceline in the future.
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