I had a room booked through AGODA at the Kahler Grand Hotel in Rochester MN on Sept...

GetHuman-klscds's customer service issue with Priceline from November 2018

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The issue in GetHuman-klscds's own words
I had a room booked through AGODA at the Kahler Grand Hotel in Rochester MN on Sept * -**. The hotel was fully booked and ended up putting us in a room with no AC and no hot water. The hotel allowed us to cancel the next day and AGODA offered to refund our money, but they did not. I am disputing the charge $*** for one night at a $***nrt hotel. I called the hotel Kahler Grand and they confirmed that they only charged and were paid for * night. But the payment was made via Priceline and they can not provide documentation without your approval. The booking ID was *********. The guest is Kendra Stratton.
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Priceline

Customer service issue
Reported by GetHuman-klscds
Nov 28th, 2018 - 9 mons ago
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GetHuman-klscds started working on this issue
Nov 28th, 2018 9:07pm