Dear Priceline representative,* *We hired you as a travel agent for our trip...

GetHuman-efimfatt's customer service issue with Priceline from November 2018

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The issue in GetHuman-efimfatt's own words
Dear Priceline representative,* *We hired you as a travel agent for our trip * ***-***-***-**. This trip did not go as planned. We are writing with regards to an issue that occurred on flight **** (PF**) on August **, **** due to depart from STN (London, GB) to EWR (Newark, USA) at the scheduled departure time of **:**. Despite timely arrival to Swissport check-in counter at Stansted airport and a paid-in-full round-trip ticket purchased through Priceline.com (trip * ***-***-***-**), we were denied check-in due to your booking system error. After ** hours on the phone with Priceline.com representatives, our return flight was re-scheduled to August **, **** (* days later than that of the original booking). This is all documented on Priceline.com case * ********.*We did not plan for our trip to be * days longer, nor did we pack any extra clothes or arrange any extra days away from workplace.*While waiting for the re-scheduled flight, after the original flight was denied to us, we were not provided any meals or hotel*lodging accommodations.* *Please refund $*** per the visa receipts attached for accommodation at Stansted Airport Lodge and cost of meals during this delay period.

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Priceline

Customer service issue
Reported by GetHuman-efimfatt
Nov 13th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4752 others
0 customers following this

Timeline

GetHuman-efimfatt started working on this issue
Nov 13th, 2018 4:10am