Hi, my name is Ronald W Rice, and on November *,****, I booked a flight,( American Airl...

GetHuman-rwrice's customer service issue with Priceline from November 2018

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Hi, my name is Ronald W Rice, and on November *,****, I booked a flight,( American Airlines Flight ****),Confirmation * ***-***-***-** in the amount of $****.**,for a Minerth Hilda Jecinta, which needs to be cancelled and refunded for the following reasons,of which I think you will be,or should be gratefully informed,as it could be important to your outstanding reputation and those celebrities and others who endorse the Priceline name.* So, to explain this issue, Mz Jecinta( a woman who,yes I met online,and arrange this taking all precautions, had told me that for to be able to take this trip,I had to request by email to her school, The University of Greenwich,England to be granted a leave of absence from her studies from that department headed by Professor Moeed Raja, and wait for the department's approval if any. Approval was granted, for a time allotment from *****-*****. However, prior to booking, I knew the return date would be a day later,and the trip would in fact be from *****-*****, I emailed those dates to Professor Raja, who approved that change with no problem.* But now here's where the tricky part started I think, because I would only be allowed to use my credit card if I booked thru the following link he sent me: :https**agoda-flights.priceline.com*m*flights***. So I clicked onto the sight and researched the most affordable dates( as I previously mentioned the change), checked with Jecinta( who ,by the way,til now had always thought that that was her first name,and not her last..odd, but many people are called by their lastname,so I didn't care,and had her passbook *, and all relative information in that regard anyway,who said the dates were fine with her,but I also confirmed them with Prof. Raja, and having all his documentation saved, I went ahead and booked the flight,then told Jecinta,and forwarded the itinerary to both her and the professor and all was good and she was happy.* But not all apparently was good, claiming that I had in fact NOT used the link he gave me(which I indeed did) and hence denied her leave of absence. Then Jecinta also informed me that I hadn't followed the school's instructions properly as she wrote I was supposed to have booked the flight thru www.agoda.com. I wrote and forwarded her and the prof his original emai showing clearly the link I was supposed to use..YOU PRICELINE.* Hence the reason requesting my refund ,but just as important or I would imagine even more so quite frankly, if there is corruption here,with this University and someone employed by Priceline, and this student or students, to use your name as an outlet( knowing your outstanding reputation and "Penny"* Mz Cuoco) to undermine potential customers of yours through deceit and this www.agoda.com. By the way, I did NOT visit that site.* I have all and any documentation on my laptop and would happily forward them to you as I think this really should be looked into by Priceline and*or its affiliates. And I would appreciate your quickest response to this refund request and a credit issued to my Citi Mastercard,so I don't have to file a dispute there, and because you need to know this,if these people are using Priceline to attempt to or are scamming honest individuals. Thank you for your time and consideration in this matter. In case you wish to contact me by phone for any reason and or just to submit to you support for my case with documentation*emails received from any parties,including myself, here is my * (***) *** -****. And my address is ** Frederick St., Pittsfield, MA, *****-**** and the last * digits of my ccard are ****.* Sincerely and Respectfully,*Ronald W Rice

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Priceline

Customer service issue
Reported by GetHuman-rwrice
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4645 others
0 customers following this

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GetHuman-rwrice started working on this issue
Nov 9th, 2018 2:55pm

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