name is Jennifer Crespo (trip * ***********), myself and my travel partner, Angelica Sa...

GetHuman-jencresp's customer service issue with Priceline from September 2018

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name is Jennifer Crespo (trip * ***********), myself and my travel partner, Angelica Salgado, booked the below itinerary (her trip * is ***-***-***-**.)**Please see the all the way BELOW CONFIRMATION EMAIL I RECEIVED after booking. **Singapore airlines changed their flight departure time from **:** AM (originally, please see below) to later on changing it to a *:** PM departure time. I received an email from letting me know if this is an excerpt from that email:****There are changes to your itinerary!*On August **th **** your airline adjusted their schedule and as a result made changes to your flight itinerary. Your travel date(s), time(s), flight numbers, operating airline, or airports may have changed. The itinerary reflects the airline schedule changes as provided by the airline. Please review carefully.*Your trip is in *** days.*Airline Confirmation Number:Alaska Airlines: THWXTK, Singapore Airlines: OQFR** Priceline Trip Number: ***-***-***-** *Confirmation emailed to: *****@***.com *Print Email *Add to Calendar*This presents MANY PROBLEMS FOR US:**** - What you don't see on this itinerary is that I am actually flying in from New York (separate ticket) to San Jose. So I have a * hour flight form NY to SJC, then a * hour flight from SJC to LAX then a **.* hr flight from LAX to NRT. I chose this itinerary because it only had a * hour layover in LAX. My body cannot handle so much flying with an additional * hours * layover time. **** - Our hotel in Tokyo for the night of arrival on ****** is a boutique hotel which is not staffed all night. It is already pre paid. We cannot arrive so late at night. We have lost our money for that hotel. **** - Most importantly, we have a meeting on ****** in the late afternoon. That is why we scheduled the flights this way, we intended to land at *:** PM as per the original booking. We have now missed the meeting.**Please let us know how you can help as we cannot keep the flight as it has been changed to with the *:** PM change.**I am looking forward to hearing from you. Again, please see below the original confirmation that shows a **:** AM Singapore airlines departure.***Sent: Thursday, July **, **** *:** PM*To: *****@***.com*Subject: Confirmation for Alaska Airlines booking ************ *Google Flights logo*Hi Jennifer!*Thanks for booking with Priceline on Google — your reservation is confirmed.*Priceline*Your Priceline Trip Number*************Round trip to Tokyo**Wed, Apr * * San Jose to Tokyo*Alaska Airlines**:** AM–*:** AM * *h **m*SJC (San Jose International Airport)–LAX (Los Angeles International Airport)*Alaska Airlines *****Layover in Los Angeles * *h *m*Singapore Airlines***:** AM–*:** PM * **h **m*LAX (Los Angeles International Airport)–NRT (Narita International Airport)*Singapore Airlines ****Wed, Apr ** * Tokyo to San Jose*Singapore Airlines**:** PM–*:** PM * **h **m*NRT (Narita International Airport)–LAX (Los Angeles International Airport)*Singapore Airlines ***Layover in Los Angeles * *h **m*Alaska Airlines**:** PM–*:** PM * *h **m*LAX (Los Angeles International Airport)–SJC (San Jose International Airport)*Alaska Airlines *****Passenger**Jennifer Crespo*Payment method**Visa***********Total paid to Priceline*$***.***with fare, taxes * fees*Need help? Please contact Priceline*https:***** (***) ***-*****What's next?*Hold tight. Priceline will send you an official confirmation soon.*Change fee warning*Priceline may charge fees for itinerary changes or cancellations. Please see here for more information.*Overbooking warning*Notice: Overbooking of Flights - Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline''s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier''s check-in deadline (which are available upon request from the air carrier), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline''s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.*Baggage liability*For flights within the U.S., federal rules require any limit on an airline''s baggage liability to be at least $*,*** per passenger. For international travel (including domestic portions of international journeys) different liability limitations apply to the loss, delay, or damage to baggage. If the Montreal Convention applies, the limit is *,*** Special Drawing Rights (approximately $*,*** per passenger) unless a higher value is declared in advance and additional charges are paid. If the Warsaw Convention applies, the limit is approximately $*.** per pound ($**.** per kilogram) for checked baggage and $*** per passenger for unchecked baggage unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of valuable articles. Airlines may assume no liability for fragile or perishable articles. Check with your airline.*TSA data collection*The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of ** U.S.C. section ***, and the Intelligence Reform and Terrorism Prevention Act of ****. Providing this information is voluntary* however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA''s Web site at*Disinsection*Some foreign countries require disinsection of aircraft* a list of those countries can be found on the US Department of Transportation''s website here.*Hazardous materials*Some everyday products, like aerosol spray starch, can be dangerous when transported on the aircraft in carry-on and*or checked baggage. Changes in temperature or pressure can cause some items to leak, generate toxic fumes or start a fire. Carriage of prohibited items may result in fines or in certain cases imprisonment. Please ensure there are no forbidden hazardous materials in your baggage like:*Some Lithium batteries*(e.g. spares in checked baggage, batteries over a certain size)*Explosives * Fireworks,*Strike anywhere matches* Lighter fluid,*Compressed gases * Aerosols,*Oxygen bottles**Liquid oxygen,*Flammable liquids,*Pesticides* Poison and*Corrosive material.***Google logo*Google Inc.***** Amphitheatre Parkway*Mountain View, CA *****, USA

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Customer service issue
Reported by GetHuman-jencresp
Sep 30th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3644 others
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GetHuman-jencresp started working on this issue
Sep 30th, 2018 9:23pm