Hi,**When I booked this hotel it said cancellations were free. I’m currently checked in...

GetHuman-sdanees's customer service issue with Priceline from September 2018

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The issue in GetHuman-sdanees's own words
Hi,**When I booked this hotel it said cancellations were free. I’m currently checked in but I need to shorten my trip. The hotel said I would be responsible for paying all nights I originally booked if I stay for fewer nights. Is this the case? I looked through my booking policy and it didn’t mention that as a condition. I booked with Agoda and Priceline. I’ve been on hold with Agoda for over an hour and no one has answered my call. Could you please help? Thanks
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Priceline

Customer service issue
Reported by GetHuman-sdanees
Sep 20th, 2018 - 6 mons ago
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Timeline
GetHuman-sdanees started working on this issue
Sep 20th, 2018 1:26pm