Today I was searching for an affordable hotel for my daughter and her three sons * youn...

GetHuman-rosiedub's customer service issue with Priceline from September 2018

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The issue in GetHuman-rosiedub's own words
Today I was searching for an affordable hotel for my daughter and her three sons * youngest is terminally ill, in a wheel chair, almost completely blind, and they are there because of Children’sHosp. We all live in Louisiana . I found a room at Courtyard Shadyside and immediately started filling out the info. Price was **. When I finished, the info that came up said Days Inn in another town????? I immediately pressed cancel and they kept half my money!!!! For the next ** minutes I talked to Priceline people and also to Katie who is not a person. I decided to go and get the Shadyside hotel for ** and work on refund after. By then it was over ***!!!!!’n*Again I called( fifth time) and stayed on phone forever as a guy tried finding an affordable hotel close to Children’s Hosp. Could not be done. I begged for my money back from that Days Inn. Nobody could help *I ended up finding a decent price room, not as good as before, but Priceline owes me ** DOLLARS!!! IT WAS NOT MY FAULT PLUS PRICELINE STILL RENTED A ROOM TO ME FOR THOSE TWO NIGHTS. I there any person in the company who knows how to take care of this??? We have very little money and are giving all we have for our grandson

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Priceline

Customer service issue
Reported by GetHuman-rosiedub
Sep 15th, 2018 - 4 years ago
Fixed
Seen by 13 customers so far
Similar issue to 3260 others
0 customers following this
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Timeline

GetHuman-rosiedub started working on this issue
Sep 15th, 2018 1:24am
GetHuman-rosiedub indicated the issue is not fixed yet.
Sep 15th, 2018 1:25am

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