I booked the Queen Kapiolani Hotel in Honolulu because the hotel website mentioned a po...

GetHuman-seanrcon's customer service issue with Priceline from August 2018

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The issue in GetHuman-seanrcon's own words
I booked the Queen Kapiolani Hotel in Honolulu because the hotel website mentioned a pool. I called to double check and their pool is closed, under construction. **Technically my reservation (which I made less than an hour ago) is nonrefundable, but this isn't at all what I was promised when I booked. Would like a refund. Thank you!
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Priceline

Customer service issue
Reported by GetHuman-seanrcon
Aug 22nd, 2018 - a mon ago
I have an issue with Priceline too
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Seen by 1 customer so far
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Timeline
GetHuman-seanrcon started working on this issue
Aug 22nd 1:04am