I booked the Queen Kapiolani Hotel in Honolulu because the hotel website mentioned a pool. I called to double check and their pool is closed, under construction. **Technically my reservation (which I made less than an hour ago) is nonrefundable, but this isn't at all what I was promised when I booked. Would like a refund. Thank you!
GetHuman-seanrcon did not yet indicate what Priceline should do to make this right.
I have an issue with Priceline too
How GetHuman-seanrcon fixed the problem
We are waiting for GetHuman-seanrcon to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.